Richer Sounds - Liverpool Reviews 

I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.

Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.

Service was excellent the store called me back once I had my quote and made the ordering process very easy and stress free. Fast delivery and the item I received was in perfect condition on arrival. Good service and price would recommend this company.

Excellent service again from the Liverpool store. Detailed information given regarding the item i was looking to purchase, therefore ensuring it would meet my requirements, and delivery was arranged and fulfilled as requested.

Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.

Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.

Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.

Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍

The people in the store reminded me what’s it’s like to buy in a real store! Good serve, good knowledge of equipment and helpful from start to finish. Much better than buying online!

I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had difficulties with new equipment, the shop has given me excellent after sale support. The people in R/S are very knowledgeable and have a really positive attitude towards customers. It’s a shop I enjoy visiting, and trust.

Friendly informative staff. No hard sell. 6 Yr warranty. Whole experience was smooth and pleasant. (Liverpool shop)

Great service sales staff were helpful and and friendly very happy with my purchase thank you

10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warranty makes it a no brainer.

Good advice. Right product at a great price

The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish

Expert advice, friendly, professional service.
Prompt delivery
Great speakers

No problems with the purchase at any stage in the process and prompt delivery. Keen price too.

2nd review in a week!

A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!

Very informative and friendly staff.