Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... See more
Company replied
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See what reviewers are saying
Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
Company replied
Diego was most helpful in my quest for a replacement TV. I’m happy with my choice as I didn’t want to go overboard with size and technological extras. Plus, I had it delivered,installed and set up... See more
Company replied
I've made several purchases from Richer Sounds, and always been happy with service/delivery. Only ever had one problem with a tv. Richer Sounds have an excellent service policy. They sent it for... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
4.9
Excellent
3k reviews
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Excellent service
Excellent service. Staff were very knowledgeable, helpful and friendly. I definitely recommend richer sounds in Liverpool.
18 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
This was a great experience,Diego made…
This was a great experience,Diego made this much better with his professional outlook and info on all things hifi
16 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Great service from the Liverpool…
Great service from the Liverpool branch. The guys there weee happy to bring my existing speakers in to test with a new CD player. Really helpful.
15 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
I've bought my last 3 televisions from…
I've bought my last 3 televisions from Richer Sounds, all LG, all very good. The TCL was recommended but I didn't like it. Stuart at the Liverpool store arranged for a swap and I've got a LG Qned which is an excellent television with a great picture. Thanks
14 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
All staff so helpful
All staff so helpful - both on the phone and in the Liverpool shop - thank you Stuart. We spent a fair bit of time in the shop and Stuart was very knowledgeable about the products.
10 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Helpful staff
Helpful staff, great online price beat! Came to pick up and staff helped carry items to car. Couldn't ask for more.
11 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Helpful experienced staff
Helpful experienced staff, took the time to explain technical details of the products I was planning to purchase.
10 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Had to return an item and it was easy…
Had to return an item and it was easy and painless. Staff in Liverpool shop were ultra helpful.
17 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
amazing service from a company that cares about you
Absolutely brilliant service, looked after me all the way to fitting my home theatre, the staff are really friendly and will help you find what is suitable for you.
They couldn’t do enough for me.
Outstanding service from start to finish.
Mr S Thomas
7 April 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Staff were very good and helpful said I…
Staff were very good and helpful said I needed assistance and they were happy to help put the tv into my car for me
4 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff who go the extra mile
Brilliant staff who went the extra mile for us. Will definitely be shopping there again.
3 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Stuart went out of his way to give us…
Stuart went out of his way to give us the best advice, suggesting that LG was the best picture and reliability at the moment. It was hard to change after many years of having totally reliable Panasonic’s.
Thanks for the help & advice.
2 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
You just can't beat this
No. 1 go-to for your Hi-Fi needs.
The very best prices, along with a 6-year warranty on most items. Brilliant!
2 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Firstly a great price
Firstly a great price, free delivery to the store and clear communication with the store confirming when it was ready to collect. Quick and easy collection, pull up outside, pop in to show the invoice that was emailed to me as proof of purchase and the colleague carried it out to the car and made sure it was safe to transport. Great service as always, thanks!
1 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick delivery even on the…
Very quick delivery even on the standard.
Great price and Richer Sounds very good customer support.
31 March 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very helpful
Staff very helpful. Guided me to get the record player which most suited my needs. He said contact him if I required assistance
26 March 2026
Great in-store and delivery experience
30 March 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
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