Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more
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See what reviewers are saying
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
Company replied
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... See more
Company replied
Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2k reviews
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Fantastic service
Fantastic service , they want to help the customers .
Better service and cheaper than the big stores
11 March 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Loved the individual element of the…
Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one
Thankyou all
Keep up the fantastic service
11 March 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Once again excellent service
Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.
10 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.
8 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7 March 2026
Reply from Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6 March 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28 February 2026
Reply from Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5 January 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26 February 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
23 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
19 February 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
18 February 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
You can rely on Richer
The Richer Sounds six years guarantee is good. My Samsung neo tv cocked out after 36 mths. Richer attempted to get it fixed but, alas a deep seated issue. So I got credit note back towards a new tv. Great service from the Richer Team resolving the issue, especially my local Maidstone branch. You can rely on Richer !
20 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Easy shopping process
Easy shopping process. Good selection of televisions at competitive prices. Collected from store which was hassle free.
16 February 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
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