bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... See more
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As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more
Company replied
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... See more
Company replied
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
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Very helpful well informed member of…
Very helpful well informed member of staff, helped us make our decision about which tv to buy quickly and efficiently!

Reply from Richer Sounds - Maidstone
The staff were very helpful and…
The staff were very helpful and explained everything I needed to know. I am very happy with my record player and am happily listening to my Elvis records again, not sure my husband is as happy though!!
Another purchase which arrived on time…
Another purchase which arrived on time in good condition, excellent service and products would recommend and use again.

Reply from Richer Sounds - Maidstone
I have used this company before
I have used this company before. As always excellent service. Thank you .

Reply from Richer Sounds - Maidstone
Good company to deal with
Good company to deal with, the Maidstone branch was very quick at answering the emails and informative, placed my order for a out of stock turntable and it turned up earlier than expected and it’s great 👍 shame I couldn’t call the local shop (Maidstone) and talk to them in person tho .

Reply from Richer Sounds - Maidstone
As usual very helpful and knowledgeable…
As usual very helpful and knowledgeable sales people,
Stephen was very helpful in me making my choice.

Reply from Richer Sounds - Maidstone
Purchasing Sony TV's, Theatre 9 & Naim Muso's
Excellent experience with the guys at Maidstone.
Very helpful and go the extra mile to help and ensure you get the right deal.
Would always strongly recommend them.

Reply from Richer Sounds - Maidstone
First class in every way
First class in every way
Helping me select products to meet my desires and then helping with the setup.
The entire team are outstanding.

Reply from Richer Sounds - Maidstone
New Tv and Turntable
Richer sounds is a very professional outfit, you only have to look at how long the staff have been with the compony. Excellent help will which Tv and turntable to buy. Very happy with the service and at a good price, i will be be using the shop again.
Thank you

Reply from Richer Sounds - Maidstone
I walked in not knowing anything about…turntables
I walked in not knowing anything about turntables and amplifiers and what speakers to buy for my first setup.the gentlemen suggested the argon Audio and built in amplifier in with the speakers .and the sound it producers is amazing .Excellent customer service from start to finish Definitely going back for Upgrade . Thank you

Reply from Richer Sounds - Maidstone
I wanted to compare the Audio C10…
I wanted to compare the Audio C10 speaker against the Sonos systems. They had them all set up and I was able to clearly hear the difference in quality of the speakers. No rush and no pressure - and they matched the online sale price. Just a brilliant service all round
I’ve always had great service from…
I’ve always had great service from Richer Sounds and in particular the Maidstone Store has always provided excellent advice.

Reply from Richer Sounds - Maidstone
Friendly and helpful
Friendly, helpful staff with great knowledge and good communication.

Reply from Richer Sounds - Maidstone

Reply from Richer Sounds - Maidstone
Go to Guys.
Great people at Maidstone store. Always found a solution to my Audio problems and always got a good deal. There at the end of the phone when you get home and need help in getting things up and running right.

Reply from Richer Sounds - Maidstone
Very helpful company I don’t use the…
Very helpful company I don’t use the internet ,they let me buy a television over the phone,wish all companies were like that

Reply from Richer Sounds - Maidstone
Really helpful and knowledgeable staff
Advice
Advice
On contacting Richer Sounds for advice prior to purchasing re existing TV not working I was not advised to try switching on the TV at the side of the set. My ignorance but was told to reboot by usual method. Still did not work thus led to me purchasing a new TV from Richer. I have bought a few TVs and recently a music centre from Richer. Other than that I was very satisfied with Peter who installed the TV.
The Team at the Maidstone branch are…
The Team at the Maidstone branch are very welcoming and knowledgeable and truly passionate about the products they have in their store and if they can't find what you need at your local branch (Quality,price and budget) they may source it from another of their stores.

Reply from Richer Sounds - Maidstone
New tv
Great service , new tv was delivered exactly when they said , complete all round great service,thanks

Reply from Richer Sounds - Maidstone
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