Richer Sounds - Manchester Reviews 

1,379
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB


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Rated 5 out of 5 stars

Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... See more

Company replied

Rated 5 out of 5 stars

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more

Company replied

Rated 5 out of 5 stars

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,379)

24,450 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, good products, quick delivery. 6 years warranty.

22 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

EXCELLENT IN ALL ASPECTS!

ARRIVED 3 DAYS EARLIER THAN EXPECTED. TELEPHONE REPRESENTATIVE DAVID ATTENDED TO MY REQUESTS. GREAT ITEM FOR THE MONEY ESPECIALLY IT HAVING A 6 YEAR WARANTEE.

21 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

How shopping ought to be!

Always generous with time and expertise, Sam helped us pick a great little projector

20 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Have always purchased my TV's from…

Have always purchased my TV's from richer sounds great prices and good guarantees after sales excellent

20 November 2025
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Needed a TV for a new space

Needed a TV for a new space. The time and energy along with knowledge i was afforded was exceptional. Perfect customer service.

20 November 2025
Unprompted review
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Recent purchase at Richer Sounds Manchester

I rang up the Manchester store to check stock prior to ordering the item, and the person I spoke to was very helpful and efficient. The item was available to collect at the store the next day as promised. I am very happy with the product and the service I received.

19 November 2025
Rated 5 out of 5 stars

The experience these guys have is…

The experience these guys have is second to none. Bought a turntable and Sonos port and had some earth noise issues. Quick visit to the shop again and problem solved. You simply cannot beat face to face service and these guys nailed it. Well done, I’ll be back for sure

15 November 2025
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service from Richer Sounds at…

Excellent service from Richer Sounds at the Manchester store. It is great to get expert advice from someone who really knows their stuff.

15 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

One of the best purchasing experiences I've ever had...

Absolutely fantastic purchasing experience from start to finish. Sam (manager of Deansgate Manchester store) really gave us the guidance we needed in purchasing our first hi-fi system. He was clearly fanatical about audio systems himself and extremely knowledgeable on technical details of different equipment designs and their relative benefits and drawbacks. He arranged two demonstrations, one with a set of speakers he had brought in to the shop specially for us based on our requirements so we could hear them. He also helped us to get the best deals possible through Richer Sounds on the equipment we were interested in post demonstration. Can't recommend that store enough.

8 November 2025
Rated 5 out of 5 stars

Informed Staff! 👏

I had already done my homework on what I needed from my television - but once I had gone into the Manchester Deansgate store, the staff were absolutely on it in relation to the model I wanted, how quickly they could get it to me, the cost involved, guarantees and everything else. They are absolutely one of the “go to” specialist stores for advice on TV/audio. True to say not always the cheapest but pretty well bang on the money for that also but definitely informed staff! Well done.

12 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service zero hassle..

Great service zero hassle..,

Only slight issue dpd delivered my order to the wrong address. Managed to find the parcel

Full marks otherwise

Thank you

11 November 2025
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

Excellent service, rang for advice on a DVD player as an addition to my new LG tv. Chose my device for a standard delivery and I received it the following Monday. Very pleased.

8 November 2025
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fabulous telephone support to get the…

Fabulous telephone support to get the right amplifier for me. Very helpful and supportive. The product arrived the very next day. Excellent quality and service - will definitely use again.

4 November 2025
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Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great experience

Staff are very polite, very knowledgeable about there products, my shopping experience was an absolute pleasure i was sold the very product I needed, don't think about going to any other hi-fi shops richer sounds have all you need for your music.

1 November 2025
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer sounds staff are always very…

Richer sounds staff are always very knowledgeable and helpful and if help needed on specific things my wife and I would not go anywhere else 😀

31 October 2025
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Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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