People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... See more
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See what reviewers are saying
Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more
Company replied
Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more
Company replied
Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
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Easy purchase by phone
All done by phone with the Manchester Branch, bought a tv and sound bar. So easy and a nice experience.
2 December 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
felt like they wanted to help get the best audio result for me
I dealt with both Sam and Ryan who were both happy to spend some time discussing what I wanted and options available and then let me demo the kit in my own time in order to make sure I got the right thing for me. didn't feel like they were just desperate to sell me something but they were genuinely interested in my needs, would STILL recommend that you try richer sounds, they will match prices and have excellent customer service.
1 December 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Professional
Professional, Courteous, Knowledgeable along with great advice..
thank you
29 November 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
It was a smooth experience
It was a smooth experience. Informative website and keen pricing. No waiting on the phone and very helpful and patient staff to complete the order. Easy click and collect in Manchester.
22 November 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Customer service great
Customer service great , quick delivery , no stress 😀would highley recommend .
29 November 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great delivery service
Polite & helpful delivery team who delivered on time
3 December 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
27 November 2025
Amazing service.
Sam was absolutely fantastic, he made the whole ordering process very easy, was super friendly and I’ll definitely be back
27 November 2025
Problem solving.
I had problems with existing CD which was returned under warranty.
The process of finding the problems with that and resolving with alternative replacement was done very quickly and efficiently.
Many Thanks for a great service.
25 November 2025
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Still Unbeatable 5 Star Experience , a customer for 43 years!
Richersounds 5 Star Service been buying from you since I was 15 yrs old when I bought my first separates hifi , that was 43 yrs ago!
Great Price
Even Better deal when a VIP member
Brilliant Quality
Amazing Audio & Visual
Wonderful Delivery Team!
25 November 2025
Manchester Richer Sounds are brilliant!
Manchester Richer Sounds are brilliant. Whoever you speak to will be friendly, helpful and know their stuff! I've bought a tv and sound bar this Black Friday and I made a number of changes to my order....but they dealt with it and were so helpful.
Thank you.
24 November 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Impeccable as always
As always at R/S Manchester - honest advice, excellent goods at the right price. Cannot recommend the Manchester staff highly enough.
22 November 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
EXCELLENT IN ALL ASPECTS!
ARRIVED 3 DAYS EARLIER THAN EXPECTED. TELEPHONE REPRESENTATIVE DAVID ATTENDED TO MY REQUESTS. GREAT ITEM FOR THE MONEY ESPECIALLY IT HAVING A 6 YEAR WARANTEE.
21 November 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
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