Richer Sounds - Oxford Reviews 

1,749
TrustScore 5 out of 5

4.9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Rated 5 out of 5 stars

Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm... See more

Rated 5 out of 5 stars

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more

Company replied

Rated 5 out of 5 stars

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more

Company replied

Rated 5 out of 5 stars

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,749)

24,272 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

I was happy with the whole experience of interacting with Richer Sounds. The price of the product I bought was very good and it came with their 6 year guarantee for peace of mind. In making the purchase the service in the store with the manager was both professional and friendly.

6 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

good service used for last 30+ year's

rang the oxford branch and hade a small discussion on re useing my old speakers and i was told they would work with the denon av. item was in stock and pickup in 40 minutes all good

4 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service today from Paddy. I came in thinking I might need to replace my turntable and he fixed several problems and moreover showed me how to do the same myself. Got it home and armed with that knowledge, have since been loving my old 45s. If only all shops were like this.

11 April 2026
Unprompted review
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

great help

Very helpful information and friendly service.

1 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Really lovely friendly and knowledgeable staff

Kazz (I think saved the item I wanted from a telephone call. Both he and the other guy (apologies I can't remember your name) were so friendly and helpful and chatty. I am ancient and they were young and I didn't feel stupid with them they were so empathic!

31 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Sound advice

Helpful, friendly and knowledgeable staff, enabling me to make an informed decision on my choice of T, within my budget.

30 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful staff from the first email…

Very helpful staff from the first email through to trying out multiple setups/speakers with friendly advice on the way. I felt zero pressure to purchase just a passion for the kit.

29 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very impressed with the overall service…

Very impressed with the overall service from the staff.
Very helpful in helping me choose a Hi Fi system for my 14 year old son.
We picked it up on his birthday (to his great surprise!) Definitely recommend them

31 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Advice

Matt at the Oxford store listened to what we were looking for and suggested what would work and put together a great solution.

23 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

More than happy to buy from Richer Sound AGAIN.

From point of ordering to the delivery It was smooth sailing and It was a lot cheaper than any other competition, so more than happy. I am also very impress with the team in Oxford and how helpful they were when I contacted them. I highly recommend these guys.

23 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Knowledgeable and helpful.

The members were knowledgeable and helpful and when I had issues with my new appliance they tried to help and point me in the right direction. The AV amp turned up when they said it would and I was given a one hour time frame, so I did not have to stay in all day.

17 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very impressed

Both Kaz and Damien at Oxford were helpful and knowledgeable. Shopping at Richer Sounds was a pleasure.

17 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Spot on, as always.

Right from the start of choosing which set of speakers I wanted to then having a demo in store to hear them was, as always, a great experience with Richer sounds.

28 January 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent advice and support in store

Excellent advice and support in store. Fantastic product at a great price. Very happy and will be using Richer Sounds again!

14 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service and support

Excellent customer service and support! This level of service is very rare. I went back to Richer Sounds for a different product, has retained its excellent service and benefits

12 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Thank you Matt

Thank you Matt. Great sound test. I’m really pleased with my choice.

11 March 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service and great product.

Kaz took the time to demonstrate the product I was interested in and then made it very easy when I was ready to purchase it a few days later by organising payment solutions and arranging delivery. All very prompt.

10 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

good service excellent

very knowledgeable

23 August 2025
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

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