Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm... See more
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We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more
Company replied
I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more
Company replied
An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom
- 0333 900 0052
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Happy customer
I was happy with the whole experience of interacting with Richer Sounds. The price of the product I bought was very good and it came with their 6 year guarantee for peace of mind. In making the purchase the service in the store with the manager was both professional and friendly.

Reply from Richer Sounds - Oxford
Very easy,Hassle free,Very good all…Lg tv
Very easy,Hassle free,Very good all round from ordering to delivery,Thank you,!

Reply from Richer Sounds - Oxford
good service used for last 30+ year's
rang the oxford branch and hade a small discussion on re useing my old speakers and i was told they would work with the denon av. item was in stock and pickup in 40 minutes all good

Reply from Richer Sounds - Oxford
Absolutely fantastic customer service…
Absolutely fantastic customer service today from Paddy. I came in thinking I might need to replace my turntable and he fixed several problems and moreover showed me how to do the same myself. Got it home and armed with that knowledge, have since been loving my old 45s. If only all shops were like this.

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
Really lovely friendly and knowledgeable staff
Kazz (I think saved the item I wanted from a telephone call. Both he and the other guy (apologies I can't remember your name) were so friendly and helpful and chatty. I am ancient and they were young and I didn't feel stupid with them they were so empathic!

Reply from Richer Sounds - Oxford
Sound advice
Helpful, friendly and knowledgeable staff, enabling me to make an informed decision on my choice of T, within my budget.

Reply from Richer Sounds - Oxford
Very helpful staff from the first email…
Very helpful staff from the first email through to trying out multiple setups/speakers with friendly advice on the way. I felt zero pressure to purchase just a passion for the kit.

Reply from Richer Sounds - Oxford
Very impressed with the overall service…
Very impressed with the overall service from the staff.
Very helpful in helping me choose a Hi Fi system for my 14 year old son.
We picked it up on his birthday (to his great surprise!) Definitely recommend them

Reply from Richer Sounds - Oxford
Advice
Matt at the Oxford store listened to what we were looking for and suggested what would work and put together a great solution.

Reply from Richer Sounds - Oxford
More than happy to buy from Richer Sound AGAIN.
From point of ordering to the delivery It was smooth sailing and It was a lot cheaper than any other competition, so more than happy. I am also very impress with the team in Oxford and how helpful they were when I contacted them. I highly recommend these guys.

Reply from Richer Sounds - Oxford
Knowledgeable and helpful.
The members were knowledgeable and helpful and when I had issues with my new appliance they tried to help and point me in the right direction. The AV amp turned up when they said it would and I was given a one hour time frame, so I did not have to stay in all day.

Reply from Richer Sounds - Oxford
Very impressed
Both Kaz and Damien at Oxford were helpful and knowledgeable. Shopping at Richer Sounds was a pleasure.

Reply from Richer Sounds - Oxford
As ever, brilliant service from Richer Sounds!
Great advice, great service, great kit and great prices

Reply from Richer Sounds - Oxford
Spot on, as always.
Right from the start of choosing which set of speakers I wanted to then having a demo in store to hear them was, as always, a great experience with Richer sounds.

Reply from Richer Sounds - Oxford
Excellent advice and support in store
Excellent advice and support in store. Fantastic product at a great price. Very happy and will be using Richer Sounds again!

Reply from Richer Sounds - Oxford
Excellent customer service and support
Excellent customer service and support! This level of service is very rare. I went back to Richer Sounds for a different product, has retained its excellent service and benefits

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
Great service and great product.
Kaz took the time to demonstrate the product I was interested in and then made it very easy when I was ready to purchase it a few days later by organising payment solutions and arranging delivery. All very prompt.

Reply from Richer Sounds - Oxford
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