Richer Sounds - Sheffield Reviews 

After sorting through OLED tv's on line and getting close to te one for me noticed that Richer Sounds seemed to have all the best prices and the bonus of a 6 year warranty included in the price. Always been happy with Richer Sounds on previous purchases so decided to go there and have a look at the TVs I was considering in the flesh. As soon as I walked in I saw which one I would be buying which was the same make as the one that had just gone faulty after 8-9 years solid service.The shop guy did not hassle me just answered all my queries and told me about free next day delivery which was ideal so I got my wallet out. Everything went great with delivery and TV is as good as it looked in the shop. Used to use Cole Brothers some times but now they have abandoned Sheffield would not consider buying without seeing, The Richer Sounds deal was better than theirs anyway. Excellent Thankyou!

Fast prompt delivery

I’d definitely use Richer Sounds again!
Unfortunately there was a fault with the first tv I’d ordered but it was replaced the next day with another with no quibble whatsoever.
Olli and his team kept me in the loop and I was very impressed with the service I received.

Staff are always attentive and knowledgeable and the fact that if there is no stock of the item required they can nearly always get it next day and even deliver to customer at no cost.

Geoff was really helpful and patiently allowed us time to consider what we really wanted. Would definitely purchase from RS again.

Excellent advice and detailed info about the product.
I have used Richer sounds for many years and will continue to do so.
Also the price.

Good service as ever, good product knowledge.

Excellent service and delivery. Unfortunately the Humax 6000T would not function correctly due to it's smart tuning feature and many other design faults. The return and refund was simple and fast, which is unusual these days. Always my preferred location for AV products.

I liked the fact that i got advice over the phone about the speaker cable I wanted was no longer available.And that it's equivalent would be about six pounds a meter. "come in and we ll sort you out"
What I didn't like was travelling into Sheffield, and then a half an hour walk from the car,for Geoff to say it's 10 pound a meter. When the other sales assistant checked the computer , it was indeed six pound. I said I'd like seven metres please.Geoff said,we haven't got that much. If I d known this fact , I would have flipping well ordered it over the phone. He did give me free delivery, but I wasn't going to be home the next day so I had to get it delivered to the shop,and once again drive fifteen miles into sheffield, And take a thirty minute walk,up the hills of sheffied and back another 30. Followed by the drive home. The new cable cost me 52 pounds. I could have got the same cable from amazon, sat back and had it delivered to the door on the day I required it.Update.
David from customer service fond of me as soon as you got word of this review, and made things good. He apologised for the confusion and graciously offered me half the purchase price back. It just shows that these reviews are indeed taken notice of. Richer Sounds has incredibly good.Customer service.

Product knowledge, attitude, service.
Ten out of ten.

Really good customer care and quality range of products. Only slight drawback was not knowing what exactly came in the box. Decks did have slipmats and headshells included, which wasn't available info

Shopped with this lot for 30 years
In all that time never had a problem
What more could you want than that

No quibble replacement of faulty remote Denon remote.

Excellent company. Extremely helpful staff. Guarantee is wonderful and their pricing is competitive. Very happy with my purchase and the service I got

There was an issue with delivery . After speaking to Tom he assured me he would sort the issue so it didn't happen again .

Thanks Tom

Great price and a personal experience from knowledgeable staff.

Friendly & knowledgeable service
Great advice in helping to choose products
Will definitely visit again

I needed to replace the stylus on an Ortofon 2M Red which I'd managed to break by fitting the very poorly designed cover. The guys at the Sheffield branch didn't have one in stock, but arranged for it to be delivered from their warehouse. It arrived the next day, less than 24hrs from ordering. Excellent service. Thank you.

Olli and Dave got my selected tv to my door despite not having it in stock, in less than 24hrs. This is my 6th tv (amongst other products) from Richer Sounds. I have never had any issues the products are long lasting, and prices are competitive. They want you to be a customer for life, there is simply no reason for anyone not to be so. Once again, top job chaps, always appreciated