Richer Sounds - Stockport Reviews 

2,429
TrustScore 5 out of 5

4.9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Rated 5 out of 5 stars

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... See more

Company replied

Rated 5 out of 5 stars

Chris from the Stockport branch was friendly, very knowledgeable and knew all about what speakers would be best paired with my stereo amp. After discussing my requirements and budget he recommended... See more

Company replied

Rated 5 out of 5 stars

Chris gave some excellent advice on choice of TV. The anti glare feature of the purchased Samsung TV works incredibly well. Many thanks.

Company replied


Company details

  1. #6 of 39 best companies in Hi-fi shop
  2. #12 of 188 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom

  • 0333 900 0022

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,429)

24,595 reviews in the last 12 months

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Rated 4 out of 5 stars

The staff are very helpful and whatever…

The staff are very helpful and whatever you need, they will help you 100%. Now if they don’t have what you want, they will tell you where to go and find that item.

30 July 2026
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Reply from Richer Sounds - Stockport

Thanks for the feedback, and for the positive rating. We hope you enjoy your new purchase!

The Customer Experience team

Rated 4 out of 5 stars

Great customer service (again)

Great customer service (again), and happy with the product with one major exception..a new £1000+ Smart TV should come with BBC iPlayer, and if it didn’t I would have liked to have been made aware of such an omission. I fully appreciate that the availability of Apps on Smart TV's is outside the control of the Richer Sounds team, but if i was aware of this product shortfall i may have purchased a different TV.

27 July 2026
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Reply from Richer Sounds - Stockport

Thank you for the feedback, although I was really sorry to read about the issue with your new TV and iPlayer. Having spoken to our buying team I understand this is an issue which the supplier have promised will be resolved imminently, although if you do continue to experience problems please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly staff. No pressure to make a purchase and staff genuinely listened to my requirements.

23 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great customer service!

I had a fault with my TV.

As I had a 2-year warranty for a 50" TV, they were able to swap my TV with no issues at all.

Customer service was outstanding!

29 May 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Really nice staff

Really nice staff, who quickly sorted us with another Denon 41 unit.

21 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Nate Top Dog! Snowsky Disc Dream Mp3

Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click and collect service." Got it next day. Staff were great. 1 Happy Customer. Give Nate a pay rise too, he deserves it, and do yourself a favour get yourself a snowsky disc, while you listening to your music you can see your virtual cd spinning around such a fun mp3 player.

21 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ordered a TCL TV

Ordered a TCL TV. Kept up to date with pick up time and Stockport manager helped load into the car for me.
My last Samsung TV was bought from Richer Sounds 11 years ago.

20 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

From the moment my daughter and I…

From the moment my daughter and I visited the store in Stockport, everything was just perfect. Welcomed in the store early than opening time just to have a look round, friendly staff with excellent customer service. Ordered my item online a couple of weeks later and had it delivered to store so I could collect at my convenience.
The item in question was an Audio-Technica turntable for her birthday 🎁
She loves it, thank you… 🙏

17 July 2026
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Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very recently bought a Ruark R3S & R1…

Very recently bought a Ruark R3S & R1 Sub…….from Matthew at your Stockport store. Very impressed with the service provided & the speed of the delivery, can’t fault your process & the additional 6 year warranty provided was the icing on the cake . Well done & thank you .

23 July 2026
Unprompted review
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Direct Purchase from Stockport Store

The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for delivery vans to turn up at my home. The item arrived at the store within 24 hours of ordering.
The great thing about Richer Sounds stores is the real service that i have received for going on 30 years now.

13 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Buying new tv

We purchased a new tv from Stockport,rang them up to see if they had in stock they did and it was 200 pound cheaper then anywhere else ,lt was delivered the next day great service and a six year warranty.

14 July 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Faultless shopping experience…

I returned to Richer Sounds to buy my son a CD player for his birthday, as an add-on to the amp and turntable that I bought him 3 years ago. The staff remembered me, and were able to tell me exactly what would go best with the separates that he already had and were so knowledgeable and friendly. It made shopping so enjoyable and easy, and the product they recommended is perfect. Delivery was super-quick too.

10 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service

Helpful staff free delivery fantastic guarantee richer sounds hard to beat

11 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Really knowledgeable staff

Really knowledgeable staff. Extremely helpful. Didn’t try to over sell- he understood my requirements and budget

9 July 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Extremely Professional & Knowledgeable

I always shop at Richer Sounds Stockport the staff are Professional friendly & extremely helpful & extremely Knowledgeable.

23 June 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

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