Matthew went out of his way to order the cd player was looking at and set it up in the demo room. The communications throughout our engagement was excellent and he could not do enough for me. Once ord... See more
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See what reviewers are saying
Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic. Also had to return an open box network amplifier which was faulty... See more
Company replied
Cello tv delivered to store. Guys in store remembered me from previous purchases over last 18 months and chatted about those items. You don’t get that kind of personal interaction anywhere else! Alw... See more
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I called the Stockport store to buy a TV to replace our old one, which I had bought from the same store a number of years ago. I was impressed with how any questions about the new TV were answered... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
- 0333 900 0022
4.9
Excellent
2k reviews
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What’s not to like!
Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move over to either the Samsung or LG equivalent, now the TV is installed the advice was spot on,
The advice on the best wall mount was also spot on with the Sanus.
Delivery in 2 days and the in house courier service from Trav and Mark was faultless too, called to give 30mins notice, respected my property and even offerered to remove their shoes.
Thankyou RS for your time, advice and service as usual.
16 May 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
All round excellence
The service and assistance provided by John was exceptional. The demonstration room was helpful in understanding what we were purchasing. And the prices are good!
14 May 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience as always!
I went in to the store to audition a few items. Both Tom and Nate were really helpful and even when I had issues with my turntable Nate was very patient with me and gave me advice.
27 April 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always great advice and service
Always great advice and service, only ever buy my electricals from them.
13 May 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Very good..
Very good... helpful.. informative..
Discussed what was needed for my hi fi.. set up.....
And price was fair....
12 May 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sound are great
Richer Sound are great - the shops are well run with professional people who know their stuff. They helped me pick a Philips 65 inch 4k TV at a great price. Very pleased. Stockport store.
12 March 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Excellent advice
Excellent advice. I felt at ease with tom who was patient and knowledgeable and I came away with just what I wanted
10 May 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Good advice, purchase and collection of goods
Good advice and setting out potential options from Nate at initial visit.
Opportunity to listen to selected items in listening room at second visit.
Efficient hand over of goods by John on third visit.
7 May 2026
Reply from Richer Sounds - Stockport
Thanks for the review, it's excellent to hear you had such a positive experience across your visits. From initial advice through to a smooth handover of your purchase, it’s great that the team delivered.
Feel free to get in touch directly if you need any further assistance.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from start to finish
Great service from start to finish. Staff were very informative and friendly. Realised we ordered wrong size tv and they changed it without a problem. 1st class service!
5 May 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good selection of TVs
Good selection of TVs, fair prices and advice from friendly salesman. Delivery was quick as promised and the 6 year warranty was important.
2 May 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I explained what I needed and the…
I explained what I needed and the gentleman explained that it was no longer available but gave me the full run down of what was available, he even opened the shop up early for me
Excellent service
30 April 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
So helpful
Their products are great and they are so helpful. Had a problem recently with a new TV, phoned them and they sorted it out. You get through immediately without waiting in queues. Can't praise them enough
5 May 2026
Unprompted review
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent explanation and advice
28 April 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
The staff knowledge and attention to…
The staff knowledge and attention to detail was excellent
20 April 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
Very professional and friendly
Very professional and friendly. Had the opportunity to try before you buy which is very important. I changed my mind as a result of this. I also ended up spending more money. Delivery and after sale support was good too.
20 April 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Yet again excellent service. Very knowledgeable staff in the Stockport branch. Always go to Richer Sounds.
20 April 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent helpful information from the…
Excellent helpful information from the staff to a quick delivery service
18 April 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
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