Richer Sounds - Watford Reviews 

1,652
TrustScore 5 out of 5

4.9

117C St Albans Road, WD17 1RD Watford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more

Company replied

Rated 5 out of 5 stars

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... See more

Company replied

Rated 5 out of 5 stars

Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones. After a brief listen I ordered for... See more

Company replied

Rated 5 out of 5 stars

I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more

Company replied


Company details

  1. #6 of 40 best companies in Hi-fi shop
  2. #12 of 188 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 117C St Albans Road, WD17 1RD, Watford, United Kingdom

  • 0333 900 0037

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,652)

24,686 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good advice weighing up the options and…

Good advice weighing up the options and giving confidence in the selection of an AV receiver. Nice price too better, than any online pay them a visit

7 December 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Marantz Amp.

I have been getting my Hi FI from Richer Sounds Watford for the last 20 years. I always find the staff to be knowledgeable and very helpful particularly Sami, Chris and Heather. I had a good demo of the amp I was interested in buying and bought it. Many thanks Ian.

7 December 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service and value

I’d already seen the TV I wanted to buy on the website and it was the cheapest I could find on the internet. Went to see it but it wasn’t in stock at the store but I ordered it anyway on the Saturday afternoon. It was delivered the following day (Sunday) and is excellent. The service I got from Lloyd at Watford was friendly and informative, so I ended up going back a couple of weeks later and buying a Hifi system!

29 November 2025
Rated 5 out of 5 stars

Good service

Good service, easy phone call to place order and collection went without a hitch , friendly staff and very helpful

4 December 2025
Rated 5 out of 5 stars

Customer Service

Staff at the the Watford branch were very helpful.
Best customer service I've experienced in years.
Staff phoning you back when they say they will ie Heather. Anka. and Richard the engineer from Finita .

3 December 2025
Rated 5 out of 5 stars

help with decision on speakers.

help with decision on speakers.
Very helpful , speakers match the receiver l have.

3 December 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 3 out of 5 stars

I really like everything about this…

I really like everything about this company, except your delivery process. They can't say it's going to be from 7AM - 1300 or
1300 - 1900 eg. To be honest next time l will try another company first.
Also the staff can be a little patient if asking questions.

29 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for the feedback although I must admit to being a little confused, the receipt information supplied links to a delivery from one of our bespoke couriers who delivered the parcels in question within the standard 3 hour time window specified the day previously.

I understand our customer service team have since been in touch with you directly to clear this up..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Quick and Friendly Delivery

Good Product. Quick and friendly delivery. Good Communications. Reasonable price.

13 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

30 years of amazing customer service

I've used Richer Sounds for over 30 years and always had great service and prices. From my AV receivers (Denon, Sony and Yamaha) to my long serving Mordaunt Short Mezzo 6 floor standing speakers it has been a great experience. Always using until recently the Milton Keynes store and having an unhurried and friendly service from Lloyd and Mark (hello chaps!). Having now relocated I used the Watford store for a flat screen and greeted by the very same Lloyd from Milton Keynes, and still with the company. Service, knowledge and purchase was first class from start to finish and great to see someone who never steered me wrong previously.

30 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Ordered Cambridge Audio CXC

Ordered Cambridge Audio CXC. No issues. Friendly, prompt and reliable service. Product great.

27 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great store

Very knowledgable staff. Been there many times before and will definitely come back.

29 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Exceptional service

Visited my local store, unfortunately item was not available there but was in their warehouse, ordered and paid at 13.00 on a Saturday and received the item at 12.30 on the Sunday! Incredible service.

29 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Chris was really helpful and…

Chris was really helpful and knowledgeable estimated delivery was 6 days, arrived in 3

29 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great price

Great price, next day pick up.
Great company led by example from the top.

27 November 2025
Richer Sounds - Watford logo

Reply from Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Trusted support with swift ordering

Was placing an order on-line but wanted to query something. Got great support to my query by Chris in RS Watford, who then went on to support my order with a link sent to process my order to my requirements. Within 3 days I had receiver the complete order - RS don't hang about in progressing orders!

27 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look