Richer Sounds - Websales Reviews 

22,148
•
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more

Company replied

Rated 5 out of 5 stars

No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more

Company replied

Rated 5 out of 5 stars

We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more

Company replied

Rated 5 out of 5 stars

I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s. I've bought from their store in my hometown of Stockport, bought from t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

22k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(22,148)

24,500 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Know there stuff.

Richer Sounds keep there prices in line with Peter Tyson they are both high end Hi Fi retailers , but if i had to pick out the 2 it would be Richer Sounds , Thanks for my purchase .

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Frendly driver seem to be well…

Frendly driver seem to be well experiance they were both frendly Lifted tv with experience tv is excellent packing spot on iam very happy with it GREAT TV 😀100%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Total satisfaction

Two points
Excellent customer service
Good technical advice

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

It's Richer Sounds, you know it's going to be good.

I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s.

I've bought from their store in my hometown of Stockport, bought from their Liverpool store and also bought from them online, and I've never been disappointed yet.

This time I've upgraded to a better turntable and, as always, it couldn't have been simpler. Easy website navigation, excellent price, kept fully up to date with the shipping and it was delivered exactly when they said it would be.

You can't go wrong with these guys.

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service from Richer Sounds

Excellent service from Richer Sounds - I bought a new TV. The selection is very good and the guidance helped me to choose the right TV for me. The order said the TV would be delivered in 7 working days but it came within 3.

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Ordering easy, delivery quick and the soundbar I bought is superb, should have bought it sooner. The 6 yr warranty is a great bonus too. Would buy from them again.

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great quality products

Great quality products, communication and swift delivery which is well packaged!
Highly recommend them

7 September 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Just love Richer Sounds …..

Just love Richer Sounds for everything AV {;>) Easy to order and speedy delivery or pick up. Always great products and prices but sign up for VIP membership and you often get 6 year guarantee! No brainer, thanks.

6 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Just no surprises or issues

Just no surprises or issues. Good price delivered quickly.

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

A great price & IT Syncing

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have installed throughout & outside our home, meaning that we can switch all our lights on & off directly from the TV!

8 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Usual very good experience

Easy to order online. Good updates on progress of the order. Order arrived earlier than expected. As usual a very good experience with Richer Sounds.

5 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent speakers

Excellent speakers, delivered promptly even with the standard delivery option. Have bought from this company many times and find the employees knowledgeable and helpful, and the prices good.

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Delivered ontime

Delivered ontime, great price

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery was faster than promised and…

Delivery was faster than promised and the extra guarantees included are well worth having and show that the products they sell can be trusted to last. What's not to like?

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Loving our new record player

Loving our new record player, and it was delivered so quickly!

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Bought a tv for a kitchen

Bought a tv for a kitchen, beta price I could find and delivered quickly and safely

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Excellent service (with a bit of bad luck)

Having watched the local prices for a while I saw that Richer Sounds had a very good offer on for the TCL 55" Google TV that I had my eye on. I could have driven across Sheffield on 'Click and Collect' but it would have been the same as next day delivery to my home anyway so I opted for that.
In the event the delivery van broke down on the far side of Sheffield - which they were very apologetic about - so I settled for courier delivery the following day, so I've gone for 4/5, although there's not much anyone could do about that, and the following day the couriers arrived bright and early and kept me informed of progress just as the Richer Sounds team had, so it would definitely have been a 5/5 if not for a bit of bad luck.
The TV itself is excellent both for it's picture and sound and integrated immediately with my EE TV & broadband, although I'm still finding my way around all it's capabilities.

7 October 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your feedback and for taking the time to leave us a review.

We appreciate your understanding and patience with this issue. Whilst it may have been down to some bad luck as you mentioned, we do apologise that your delivery was delayed.

We hope you enjoy your new TV!

Many thanks,

The Customer Experience team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look