Richer Sounds - Websales Reviews 

21,171
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more

Company replied

Rated 5 out of 5 stars

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more

Company replied

Rated 5 out of 5 stars

Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... See more

Rated 5 out of 5 stars

Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21k reviews

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4.9

All reviews

(21,171)

23,408 reviews in the last 12 months

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Rated 5 out of 5 stars

Sometimes 5 stars is not enough?

Did lots of research to find the right TV from the right company, at the right price. Richer sounds were the best price... dug further to find a company that lives by its ethics, looks after it's staff and provides a great service to it's customers. Sometimes 5 stars is not enough? Well done Richer sounds 👍

23 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

New tv

Happy with new TV so far. Good price and delivery.

23 July 2026
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Reply from Richer Sounds - Websales

Great to hear you are happy with the TV of course and thanks for the kind words about the service which really helps!

The Customer Experience team

Rated 5 out of 5 stars

Great service

Great service, great product, excellent delivery service

23 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

We are absolutely delighted with the…

We are absolutely delighted with the service we received from Richer Sounds when recently upgrading our TV. Their prices are excellent and difficult to beat, someone is always ready on the phone to answer any queries, ordering online was simple, delivery was quick and carried out in a very professional manner and the free 6 year extended warranty is exceptional. We would have no hesitation in recommending Richer Sounds to anybody.
We are also very happy with our new LG TV.

15 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good communication

From ordering on website , to delivery no issues at all

20 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Highly Recommend

Great product , great price, fast delivery, great communication, highly recommend Richer Sounds

21 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Denon AVC-X3800H,

I ordered the Denon AVC-X3800H online after looking at the reviews. I just wanted a simple straightforward receiver to watch movies in the living room with a 5-1 setup. So I did not want to go over the top in paying for the extras that I would not use.
The setup was straight forward and I have just watched the Lord of the Rings Trilogy and was very pleased with the receiver. It so far has had more than enough power for the room and I am very pleased with the purchase.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant company and delivery company.

Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.

23 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Shipped promptly

Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!

9 June 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 3 out of 5 stars

The product is great but communication was not

The product is great, the price was good and the warranty is fantastic. I have also had very positive experiences with RS in the past. Unfortunately this one was more frustrating than it need to be when it came to delivery. I ordered in Wed evening and paid extra to have it delivered next working day understanding that would be Friday not Thurs as it was later in the day. (I needed it for an occasion on Sunday). All was going fine with delivery confirmed for Friday until late on Thurs I saw the delivery info had updated to Mon. At this point it was too late to contact anyone. I then went around the houses between RS and their delivery service with no one taking responsibility and was eventually told it was due to stock arriving too late. Unfortunately they were not very forthcoming with a solution offering to refund the next day payment and deliver Mon (no good to me). Eventually I was offered Sat delivery and after that everything went extremely smoothly and the delivery service was excellent. The box was quite beaten up but they documented it, checked the TV was not harmed and I was happy to accept. Everyone was polite and helpful to a point but it was a lot of chasing around and unnecessary anxiety.

16 July 2026
Rated 5 out of 5 stars

Good comms

Good comms. Excellent advice on after sales

22 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Ifi zen blue is an amazing bit of kit…

Ifi zen blue is an amazing bit of kit which is SO easy to install and “does exactly what it says on the tin” !
If yiu are serious about good wifi go to Richer Sounds they are the best!

22 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Thanks

Thanks - great delivery and price. I am really pleased with my transaction.

7 April 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good experience all round

Great price (Tv)with free delivery,good communication and after sales care,item delivered on time and undamaged

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

We have dealt with Richer sounds before…

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requirements. Apart from that your 6 year warranty gives you peace of mind in case of breakdown.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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