Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
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See what reviewers are saying
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
Company replied
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... See more
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21k reviews
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Always good service and great customer…
Always good service and great customer support only problem with my order is sometimes the delivery is delayed which happened to me only by one day so very happy
20 July 2026
Reply from Richer Sounds - Websales
Thanks for the positive rating and for taking the time to leave your comments. Apologies for the hassle with the delivery delay however, which we'll make sure we look into.
Best Wishes,
The Customer Experience team
Very helpful
I’ve scheduled multiple auditions for music equipment that were followed by quotations and that has been helpful to decide on my purchases.
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds offers great value
I have purchased from Richer Sounds previously, both in store and online and am always 100% satisfied with customer service, product quality and excellent warranty length given for free in most cases.
The one star deduction was due to delivery which is a separate company I think. I paid for next day delivery and had a slot for a two man delivery which ended at 6pm. At 6.30 I phoned to check if my delivery was still happening as had heard nothing but offices and WhatsApp all close at 6pm!! At 6.45 one man delivered my tv and no apology for late delivery or lack of communication. I wasn’t annoyed that the delivery was outside the window but it was not knowing whether it would happen or not that was frustrating. Especially as there was nowhere to call after 6pm. So communication needs to be improved.
The TV I purchased has great picture and sound quality and the price was excellent, especially as there was £100 off.
I would always recommend Richer Sounds as their approach to customers is refreshingly good and they offer great value.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for the review and for the kind comments about us, it's disappointing of course that our courier let you down however. We're really sorry for the hassle and as well as taking this up with them, will arrange for your delivery charge to be refunded.
Best wishes,
The Customer Experience team
I ordered a dvd player from you on the…
I ordered a dvd player from you on the 7th July, it had been dispatched and dpd said it had been delivered, I have not received this item, on tracking Dpd have delivered to completely the wrong part of England, I have been in touch with both DPD and your customer service a few times and have heard nothing back or received the item.
7 July 2026
Reply from Richer Sounds - Websales
I'm very sorry to read about the problems you've experienced with this order. Having investigated the delivery, we've confirmed that the parcel was dispatched to the address entered when the order was placed on our website, and DPD's tracking also reflects this.
We've attempted to contact you by both telephone and email but haven't yet been able to reach you as of yet. Please could you get in touch with us as soon as possible so that we can discuss the details and resolve this?
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very happy customer.
To start with, I bought the TV through the website, which was really easy, after seeing it in a different shop at a much higher price. I was kept informed all along about delivery with emails and text messages. The delivery company was first rate, two lovely chaps delivered it exactly where I wanted it, got a call from their customer service upon receipt, asking if everything was OK, and were the chaps well presented and helpful. All in all, a five star service and for the best price I could find. What's not to like ?
Forgot to mention, the TV is fantastic as well.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
I was served by Paul who was extremely…
I was served by Paul who was extremely helpful at the Bromley branch.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
They used a delivery company called BJS…
They used a delivery company called BJS who failed to deliver at the specified time, then lied about the delivery, then failed to provide an alternative delivery time. I have to demand a refund from Richer Sounds and then placed an order for the same item on Amazon who deliver within 12 hours.
17 July 2026
Reply from Richer Sounds - Websales
I'm very sorry to read about your experience and offer my sincere apologies.
Having investigated the matter urgently, the courier in question has acknowledged that, after advising they were running late, they were unable to attend on the agreed day and subsequently failed the delivery. This behaviour clearly falls well short of the standard we should expect from the delivery companies we work with and, ultimately, we take full responsibility as we contracted them to deliver your TV purchase.
I wanted to assure you publicly that we have raised this matter at the highest level within the firm. We take issues of this nature extremely seriously as they impact both the service our customers receive and the reputation we have worked so hard to build.
Lastly, thank you for taking the time to discuss the matter with me directly. I'm pleased we were able to reach a resolution that you were happy with, and I apologise again for the disappointment caused.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Oh dear Julian
Oh dear Julian. Can you tell me what went wrong rather than the other way round?
As a customer for over 30 years I was used to good experience. However I bought a new Audio Technica turntable and after having spent an hour unpacking and assembling it it turned out the the motorised drive made a loud whining sound. I sent it back and received another next day. Hats off to you for this quick service. But I had to repackage the original which was no easy task. So when the new one arrived and after all the rigmarole of above I turned it on. I didn't press any buttons just plugged it in and flicked the switch. The turntable started and would not stop. I pressed everything I could to no avail. It seems that the controls on the deck were overridden by a fault. So off it went back to Richer Sounds for a refund. After another problematic repackaging exercise. The question is was this a bad batch or was it a batch of B Stock/Seconds? Thats the concerning thing.
15 January 2026
Reply from Richer Sounds - Websales
Thank you for the feedback although huge apologies for the considerable hassle and inconvenience, which is the last thing we would want for any customer.
Rest assured we will take this up with the supplier urgently, review the current stock we have of the line, as two faulty units in a row is most unusual, and in the meantime a senior member of my team will get in touch to discuss how we can put this right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Website accurate
Website accurate, best price around, delivered on time. Everything as expected. I would use Richer sounds again.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Fast delivery, great value
When my Denon cd player decided to bite the dust following seven years loyal service, I turned back to Richer sounds and replaced it with a current version but with upgraded speakers. Far better deal than I had expected and a little bit of discount added to the great value. Sounds great and the player is perfect and hopefully will serve me a little longer than the previous one.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Headphones
Excellent headphones. Arrived the following day. First class service all the way. Thank you.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Top notch tech experts and fantastic after sales support no complaints here
12 May 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast friendly and fair.
Fast friendly and fair.
Even phoned me up and made sure I was happy lol
Personal touch goes a long way.
Thanks
12 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Secure safe website.
Secure website and easy to use.
Competitive prices for quality products. Long trusted company with a strong reputation and buisness ethos.
Delivery quicker than quoted.
20 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Excellent service from Richer Sounds
Excellent service from Richer Sounds! Great communication throughout, friendly and helpful staff, and everything went smoothly. Very happy with my purchase and would definitely recommend. Thank you!
20 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
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