Richer Sounds - Websales Reviews 

21,210
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... See more

Company replied

Rated 5 out of 5 stars

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Deliv... See more

Rated 5 out of 5 stars

Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than ha... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21k reviews

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4.9

All reviews

(21,210)

23,626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Shop

Good Shop. Great price.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds Customer for 20+ years

I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested in and then buy there or order on line. My latest purchase is a Ruark RS3 which wasn't my first choice but after doing some research and listening to one in store I decided that was the one to get.

27 April 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 3 out of 5 stars

Stylus delivery issues.

Have ordered from RS before & no issues.
However, I ordered the item and paid extra postage for next day delivery on Tuesday for a birthday present on Thursday 30th July.
Apparently a delivery was attempted, people were in the house, but even so it would have fitted through the letter box.
No notifications that a delivery had been attempted, I had to follow it up.
It was delivered the next day. Wrapped in some bubble wrap inside a plastic bag.
The box was not in good condition, dog eared. Not ideal for a birthday gift from a daughter.
Price is good.

27 July 2026
Rated 5 out of 5 stars

great service

As usual , product arrives on time and well wrapped.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 2 out of 5 stars

Delivery cancelled without notice…

Delivery cancelled without notice waited till 7,30 pm tried to call but delivery company office was closed later that evening I had message to say that it was cancelled and why it’s was cancelled I know people are more important than a tv but a message would of been helpful

13 July 2026
Rated 5 out of 5 stars

Best price and great service

Good price with free delivery and ease of ordering online. Speedy delivery and communications all the way. Top service!

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Hard to fault.

As always, a good online shopping experience. Great range of products, stock of what I wanted and prompt delivery. Only improvement would be a shop nearer where I live!

26 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Found the online experience very…

Found the online experience very efficient let me know items were not available for a couple of weeks and offered alternatives if I so required

20 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Sunday order, Monday delivery

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I don’t leave reviews often but for service and value for money Richer Sounds deserves one.

26 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer sounds have been genuinely…

Richer sounds have been genuinely amazing with their customer service and helping us through a repair/replacement for our tv, I really recommend them! They have been great!

20 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Super price matched by excellent…

Super price matched by excellent service. 6 year guarantee and seamless delivery. What more do you need?

24 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great product

Great product, great price, super speedy delivery.
A 5 star service all round.

23 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Instore + online combo.

Instore + online combo.

Popped in a store when passing by. Got good advice, discount for signung up and quote.

Bought it online ages later, but happy to honour expired quote.

Bought a wiim pro which is excellent

25 June 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Highly recommend

Excellent service from Richer Sounds.
The process of buying my new device was seamless.

24 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Dealing with a faulty TV

The original TV had a small fault with the screen, I contacted Richer sounds and they swapped the TV out with out issue. It was unfortunate the original TV was faulty but the post sales care and return and replacemnet was second to none. Superb

15 July 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant people, slow website

The service was great as always. And RS did honour their price guarantee when I found the same tv cheaper at John Lewis.
My only suggestion for improvement is making the web site run smoother and quicker, it seems to struggle at times, maybe volume of users? (Im not an IT guy).

24 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

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