Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
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See what reviewers are saying
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
Company replied
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... See more
Company replied
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21k reviews
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Fantastic choices..Great ordering and…
Fantastic choices..Great ordering and great delivery
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Super helpful when I wanted to swap a…
Super helpful when I wanted to swap a product, couldn't do more to help me. very quick deliver.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Simple
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge.
Ordering online was as simple as it gets, delivery was faster than I expected and only slightly marred by the delivery company (who have since apologised).
Setup of the Hisense was simple but I think I will be learning more over the next few weeks. YouTube on a 55" TV has to be seen and heard to be believed.
I was concerned that I might have problems with Freely because I use a 4G router but everything has worked perfectly.
In conclusion, if someone in their 70's can master the Hisense, anyone can.
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Competitively priced and quick
Good, competitively price product compared to others. Quick and efficient delivery. Can't say more than that really!
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The turntable I received is fantastic…
The turntable I received is fantastic excellent quality really sounds great and it looks good as well. The service is second to none it came on time and was very well packaged so no chance of damage. Thank you.
21 July 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Needed a new TV as our old one died…
Needed a new TV as our old one died after 10 years. Looked at a number of providers who lured you in with price, then snuck a £20 delivery charge on to the price.
Richer Sounds gave me plenty of options and good product write-ups to help me make my final decision. The 6-year warranty is also a great incentive to choose from them. Excellent communication, and the new TV turned up within a week.
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The speed of delivery and excellent…
The speed of delivery and excellent standard of service overall
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great service from Richer Sounds.
Great service from Richer Sounds.
Always great prices and special offers.
Great on time delivery.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Always good service and great customer…
Always good service and great customer support only problem with my order is sometimes the delivery is delayed which happened to me only by one day so very happy
20 July 2026
Reply from Richer Sounds - Websales
Thanks for the positive rating and for taking the time to leave your comments. Apologies for the hassle with the delivery delay however, which we'll make sure we look into.
Best Wishes,
The Customer Experience team
Very helpful
I’ve scheduled multiple auditions for music equipment that were followed by quotations and that has been helpful to decide on my purchases.
21 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds offers great value
I have purchased from Richer Sounds previously, both in store and online and am always 100% satisfied with customer service, product quality and excellent warranty length given for free in most cases.
The one star deduction was due to delivery which is a separate company I think. I paid for next day delivery and had a slot for a two man delivery which ended at 6pm. At 6.30 I phoned to check if my delivery was still happening as had heard nothing but offices and WhatsApp all close at 6pm!! At 6.45 one man delivered my tv and no apology for late delivery or lack of communication. I wasn’t annoyed that the delivery was outside the window but it was not knowing whether it would happen or not that was frustrating. Especially as there was nowhere to call after 6pm. So communication needs to be improved.
The TV I purchased has great picture and sound quality and the price was excellent, especially as there was £100 off.
I would always recommend Richer Sounds as their approach to customers is refreshingly good and they offer great value.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for the review and for the kind comments about us, it's disappointing of course that our courier let you down however. We're really sorry for the hassle and as well as taking this up with them, will arrange for your delivery charge to be refunded.
Best wishes,
The Customer Experience team
I ordered a dvd player from you on the…
I ordered a dvd player from you on the 7th July, it had been dispatched and dpd said it had been delivered, I have not received this item, on tracking Dpd have delivered to completely the wrong part of England, I have been in touch with both DPD and your customer service a few times and have heard nothing back or received the item.
7 July 2026
Reply from Richer Sounds - Websales
I'm very sorry to read about the problems you've experienced with this order. Having investigated the delivery, we've confirmed that the parcel was dispatched to the address entered when the order was placed on our website, and DPD's tracking also reflects this.
We've attempted to contact you by both telephone and email but haven't yet been able to reach you as of yet. Please could you get in touch with us as soon as possible so that we can discuss the details and resolve this?
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very happy customer.
To start with, I bought the TV through the website, which was really easy, after seeing it in a different shop at a much higher price. I was kept informed all along about delivery with emails and text messages. The delivery company was first rate, two lovely chaps delivered it exactly where I wanted it, got a call from their customer service upon receipt, asking if everything was OK, and were the chaps well presented and helpful. All in all, a five star service and for the best price I could find. What's not to like ?
Forgot to mention, the TV is fantastic as well.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
I was served by Paul who was extremely…
I was served by Paul who was extremely helpful at the Bromley branch.
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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