Richer Sounds - Websales Reviews 

21,183
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more

Company replied

Rated 5 out of 5 stars

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... See more

Rated 5 out of 5 stars

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more

Company replied

Rated 5 out of 5 stars

Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... See more

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Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


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4.9

Excellent

TrustScore 5 out of 5

21k reviews

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4.9

All reviews

(21,183)

23,467 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant company and delivery company.

Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.

23 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Shipped promptly

Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!

9 June 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 3 out of 5 stars

The product is great but communication was not

The product is great, the price was good and the warranty is fantastic. I have also had very positive experiences with RS in the past. Unfortunately this one was more frustrating than it need to be when it came to delivery. I ordered in Wed evening and paid extra to have it delivered next working day understanding that would be Friday not Thurs as it was later in the day. (I needed it for an occasion on Sunday). All was going fine with delivery confirmed for Friday until late on Thurs I saw the delivery info had updated to Mon. At this point it was too late to contact anyone. I then went around the houses between RS and their delivery service with no one taking responsibility and was eventually told it was due to stock arriving too late. Unfortunately they were not very forthcoming with a solution offering to refund the next day payment and deliver Mon (no good to me). Eventually I was offered Sat delivery and after that everything went extremely smoothly and the delivery service was excellent. The box was quite beaten up but they documented it, checked the TV was not harmed and I was happy to accept. Everyone was polite and helpful to a point but it was a lot of chasing around and unnecessary anxiety.

16 July 2026
Rated 5 out of 5 stars

Good comms

Good comms. Excellent advice on after sales

22 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Ifi zen blue is an amazing bit of kit…

Ifi zen blue is an amazing bit of kit which is SO easy to install and “does exactly what it says on the tin” !
If yiu are serious about good wifi go to Richer Sounds they are the best!

22 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Thanks

Thanks - great delivery and price. I am really pleased with my transaction.

7 April 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good experience all round

Great price (Tv)with free delivery,good communication and after sales care,item delivered on time and undamaged

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

We have dealt with Richer sounds before…

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requirements. Apart from that your 6 year warranty gives you peace of mind in case of breakdown.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great price

Great price, long warranty, easy website.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent work

Excellent work! The LG soundbar Wow stand was on offer and it is the perfect addition to our tv and looks incredibly clean and smart. It wasn’t the cheapest option but being tailored for the TV it is a stunning addition. Speedy delivery too 👍

15 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great buying experience from start to after.

Great buying experience. Stock is good in terms of models offered and availability. I pre-ordered a TV and it was delivered as soon as it became available in the country. Delivery was prompt, efficient and professional. After care service was even better. Support, warranty and price matching is exactly why I will always buy from Richer Sounds. Particularly want to mention Kieran from Support who has been immeasurably helpful and ensured I got the best deal available from anywhere. Customer service and value is incomparable. Highly recommended.

16 June 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Everything went smoothly with my purchase

Everything went smoothly with my purchase and it was delivered within the timeline. Two young men delivered the television to the room of my choice and were polite and friendly.

21 July 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds still delivers

Good product range, website easy to use, brisk delivery and good communication – so many organisations don't bother with this last one.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Bought lots of audio stuff from richer…

Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them.
The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box.
Difference is dramatic, better UI, far faster and the overall appearance of the presentation of channels is almost like sky Q.

22 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Top company and great service

A very easy purchase with it arriving on time and well packaged
It arrived with a European plug! Phoned about this and it was sorted out there and then! Which you do not get with most companies.
The staff member who dealt with it was fantastic always enjoyed getting equipment from Richer Sounds

22 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

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