Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
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Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... See more
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
Company replied
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.

Reply from Richer Sounds - Websales
Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!

Reply from Richer Sounds - Websales
The product is great, the price was good and the warranty is fantastic. I have also had very positive experiences with RS in the past. Unfortunately this one was more frustrating than it need to be when it came to delivery. I ordered in Wed evening and paid extra to have it delivered next working day understanding that would be Friday not Thurs as it was later in the day. (I needed it for an occasion on Sunday). All was going fine with delivery confirmed for Friday until late on Thurs I saw the delivery info had updated to Mon. At this point it was too late to contact anyone. I then went around the houses between RS and their delivery service with no one taking responsibility and was eventually told it was due to stock arriving too late. Unfortunately they were not very forthcoming with a solution offering to refund the next day payment and deliver Mon (no good to me). Eventually I was offered Sat delivery and after that everything went extremely smoothly and the delivery service was excellent. The box was quite beaten up but they documented it, checked the TV was not harmed and I was happy to accept. Everyone was polite and helpful to a point but it was a lot of chasing around and unnecessary anxiety.

Reply from Richer Sounds - Websales
Great product that simply plugged in to my existing music system in and started straight away. Great sound.

Reply from Richer Sounds - Websales
Ifi zen blue is an amazing bit of kit which is SO easy to install and “does exactly what it says on the tin” !
If yiu are serious about good wifi go to Richer Sounds they are the best!

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Great price (Tv)with free delivery,good communication and after sales care,item delivered on time and undamaged

Reply from Richer Sounds - Websales
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requirements. Apart from that your 6 year warranty gives you peace of mind in case of breakdown.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Excellent work! The LG soundbar Wow stand was on offer and it is the perfect addition to our tv and looks incredibly clean and smart. It wasn’t the cheapest option but being tailored for the TV it is a stunning addition. Speedy delivery too 👍

Reply from Richer Sounds - Websales
Great buying experience. Stock is good in terms of models offered and availability. I pre-ordered a TV and it was delivered as soon as it became available in the country. Delivery was prompt, efficient and professional. After care service was even better. Support, warranty and price matching is exactly why I will always buy from Richer Sounds. Particularly want to mention Kieran from Support who has been immeasurably helpful and ensured I got the best deal available from anywhere. Customer service and value is incomparable. Highly recommended.

Reply from Richer Sounds - Websales
Excellent service great price fast delivery I would certainly recommend

Reply from Richer Sounds - Websales
Everything went smoothly with my purchase and it was delivered within the timeline. Two young men delivered the television to the room of my choice and were polite and friendly.

Reply from Richer Sounds - Websales
Good product range, website easy to use, brisk delivery and good communication – so many organisations don't bother with this last one.

Reply from Richer Sounds - Websales
Very reliable service delivered early. Then expected will buy from you again many thanks

Reply from Richer Sounds - Websales
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them.
The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box.
Difference is dramatic, better UI, far faster and the overall appearance of the presentation of channels is almost like sky Q.

Reply from Richer Sounds - Websales
A very easy purchase with it arriving on time and well packaged
It arrived with a European plug! Phoned about this and it was sorted out there and then! Which you do not get with most companies.
The staff member who dealt with it was fantastic always enjoyed getting equipment from Richer Sounds

Reply from Richer Sounds - Websales
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