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A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more
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No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more
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We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
22k reviews
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Hard to say exactly why my purchase…
Hard to say exactly why my purchase from Richer sounds was great to be honest. But the fact that the ordering of my new telly was smooth with a very competitive price cannot be bettered. I had actually already ordered from John Lewis but had to cancel that order due to poor customer service issues. Customer service with Richer Sounds was spot on. Delivery excellent, tracked and informed of delivery to the minute. I can certainly recommend using this company and will definite use them again.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Great little box - just what I needed
It arrived quickly and required very little setting up. It is working well so far. The after sales service was great.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I had a problem with a faulty soundbar
I had a problem with a faulty soundbar, I received a call from Tom the Customer Service Manager - he could not have done more to help resolve the issue, he was determined to right a wrong made by one of his fellow employees. I received a replacement within days - first class customer service, they truly are a Company who care about its customers. I will be back for my next TV.
1 October 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Product availability and price was…
Product availability and price was competitive with other retailers
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Best price. Best service. Simple.
Great price, great service and knowledgeable staff. What more do you need. Kaz at the Oxford branch was particularly good.
29 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliant service and delivery
Brilliant service and delivery. Great products and prices, all round excellence.
4 August 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Seamless purchase
Seamless purchase; great deal on the tv, great communication, all went well. This is our third purchase from Richer Sounds and each time have had the confidence of reliability and feeling of personal service.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Had problem as screen was damaged in…
Had problem as screen was damaged in transit however because of your customer service it was soon and efficently remeded
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant service and brilliant piece of kit!
I had been eyeing up the Pure Evoke Home for a while and saw a fantastic deal on Richer Sounds, so I took the plunge and ordered. Very easy process. Signing up for VIP also gave me an extra discount too! Even though I chose standard delivery, it was delivered the very next day which was brilliant. The radio itself is amazing, such brilliant sound for a small piece of kit, very loud! It's lovely to be able to play CDs again. I will definitely be buying any future tech from Richer Sounds - very happy indeed!
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
TV arrived very promptly
TV arrived very promptly. Just as described and at a good price.Our first delivery from Richer Sounds online though we had bought in the local store before. Highly recommend them however the purchase is made.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
My TV arrived within 20 hours of…
My TV arrived within 20 hours of ordering online!....Richer Sounds has extended the guarantee to 6 years. Always buy my audio visuals from Richer Sounds
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Easy buy, not easy delivery.
Buying was straight forward from the website, although I would have liked to have supported my local dealer but they didn’t get back to me in time,
Delivery however was in part bad.
The two chaps that actually delivered were polite and efficient, but the process was most annoying.
I had paid for delivery, specified a day/date and expected to hear nothing more until the day of delivery.
What I got were confusing text messages and emails which in part made me believe the item would not be delivered.
After taking the day off work this was annoying.
The email asked me to confirm I still wanted delivery! Quite why I wouldn’t and not contact if this were so I don’t know, I tried to confirm this (using their ‘bot chat’)but this kept asking me for a delivery or consignment number that started with the letter ‘M’ NONE of the ones I had started with a letter M so it wouldn’t accept or let me go further, by this time as the delivery was to be the following day, I was starting to worry a; I was going to have to cancel and buy from elsewhere & b; I’d wasted a days leave for nothing, this meant I had to call and sure enough, they wanted to confirm I wanted the delivery to go ahead….Ridiculous!
I would consider changing couriers, I for one, would not consider buying again from here if the delivery was by the same people.
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your feedback, although we are sorry that the delivery experience wasn’t a smooth one on this occasion.
We use several large screen couriers including our own small fleet of vans that service a number of local deliveries, so the choice of partner depends on various factors, including box dimension and location for instance. It’s obviously disappointing that the notifications you received appeared unclear and that tracking the shipment through the couriers website was difficult, we will of course review the feedback directly with the contractor.
Hopefully the product itself is satisfactory, but should you need any assistance please do get in touch via seniorcomplaintsteam@richersounds.com.
Many thanks,
The Customer Experience team
Great service
Great service. Quick delivery. Very impressed by the 6 year guarantee which is better than Ruark's 2 year guarantee.
Definitely going to use Richer Sounds in the future.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
I was sorry to read your review and, having corresponded with you directly during the complaint, I know the difficulties you experienced with your television caused considerable frustration.
Whilst personally I don't think it would be helpful to either party to revisit the full details of the matter here, I did want to publicly acknowledge that aspects of your case could have been handled better following your discovery of an issue with the product after wall mounting it. In particular, information provided during discussions around a replacement product was inaccurate, for which I am genuinely sorry. I have also spoken to the colleague involved.
I understand you have since chosen to purchase elsewhere following us arranging the collection and refund, but as we discussed over email, I remain open to a conversation to see whether there is anything we can do to put things right. Should you wish to discuss the matter further, please feel free to contact me via the address below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hassle free
Great product, great price!, easy purchase, delivery hassle free from DPD, excellent service, thank you!
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Competitive price delivered on time
Competitive pricing ease of ordering and choice of delivery time overall an pleasing experience I was kept in the loop on delivery time delivered on time
30 September 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I followed the easy steps through the…
I followed the easy steps through the checkout and entered my details with minimal fuss and was processed quickly
My receipt and delivery information followed shortly after.
Very happy with the experience.
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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