Richer Sounds - York Reviews 

2,044
TrustScore 5 out of 5

4.9

12 St Sampsons Square, YO1 8RN York, GB


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Rated 5 out of 5 stars

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... See more

Company replied

Rated 5 out of 5 stars

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... See more

Company replied

Rated 5 out of 5 stars

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... See more

Company replied

Rated 5 out of 5 stars

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 12 St Sampsons Square, YO1 8RN, York, United Kingdom

  • 0333 900 0084

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,044)

23,626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Costumer

Great help from staff

7 May 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, helpful and approachable. Nothing was too much trouble not least a follow up query several days after purchase that was dealt with. Certainly a branch that I will use again.

7 May 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very clear and helpful

Very clear and helpful in helping to select the best TV option, and with the set up of the stand! The delivery service was very efficient.

4 May 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

So easy to order and collect from…

So easy to order and collect from store. Really quick delivery and lovely team in the York store. Great deals especially when signing up to the VIP club

3 May 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer soundsStarted

I started shopping at Richer sounds during covid, and have used them ever since.
I much prefer to use them than other large stores, as they offer a lot better customer experience and service.

1 May 2026
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Reply from Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

What great set of lads very knowledge…

What great set of lads very knowledge friendly could not do enough to help
Great price and 6 yr warranty a game changer
Highly recommend

30 April 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Always nice to be able to chat to…

Always nice to be able to chat to someone about what your exact requirements are and so it helps to get exactly what you need.Always friendly staff at the York branch were I make my purchases from.

29 April 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The Sales staff were very informative…

The Sales staff were very informative when advising on bluetooth Turntables and we were able to make a sound (get it!) decision when we purchased. Were absolutely delighted with the purchase.

29 April 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fast response

Fast response, great advice with a great offer, delivered very quickly. Everything I could have wanted. Amazon can't do what Richer Sounds do.

19 April 2026
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Reply from Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

excellent customer service

8excellent customer service, very Friendly, polite and very helpful, will definitely be going back to joe and his team at the York branch for more purchases. We have already recommended this branch to friends and family, the whole team were very professional and knowledgeable throughout

18 April 2026
Unprompted review
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great buying experience in York shop

Bought a pair of Martin Logan speakers from York Richer Sounds. In branch experience was good. Order placement to delivery was very quick.Oh and the speakers have exceeded my expectations.

11 April 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

GOOD GUYS

GOOD GUYS, patient when unsure what units to go for,no hard sell and worked really hard to get me sorted.
Will be going back to sort speaker upgrades.

10 April 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I'd never buy hifi from anywhere else

I'd never buy hifi from anywhere else. Superb expert service. No pushy sales. Real passion and patience. They care for their staff and customers and it shows.

29 March 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Absolutely great service from the York team and a special shout out to Kevin who helped sort out a delivery to my parents address. He went above and beyond. Called back when he said he would and just gave sound, helpful advice.
This is the second time we’ve used Richer Sounds but it won’t be the last.
Thanks

8 April 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

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