Richer Sounds - York Reviews 

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

Telly spot on in caravan.

Knowledgable, friendly and exceptionally helpful staff.

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

Tip top customer service with people who care. York store is excellent

Ordered product over the phone, very easy, thanks.

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

As always excellent service. Although the shop was busy you are made to feel important to them.

I always find your staff excellent very helpful and cheerful

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

It gave me the the advice that I needed and trust as always.

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

Team support was fantastic. Will always buy from richer sounds

Great people. Very knowledgeable.
No high scale selling
Took the time to explain and demonstrate products

The free umbrella to keep us dry whilst we went for a coffee to decide clinched it. Went straight back and and made a purchase

I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.

We had an issue with the website operation not facilitating a smooth purchase process, so rang customer service/sales. We were dealt with promptly, with consideration and the telesales process was right first time,
The product arrived within a couple of days, in good condition. We set up the box quickly and it did its thing to load and be ready for action.
The product registration process was easy, in spite of an error between us and the other end with the serial number but was resolved first time with the supply of a photo of the product label on the bottom of the machine and all was well by return email.
I have given 5 starts because the responses have been first class and local. Having someone nearby and keen to help is a very refreshing change. Thank you.