Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find these bras to be well constructed, especially the lace ones. They last for years. Sizing among different styles is not consistant. It's usually the fiber filled bras that don't fit as well. We... See more
Not quite the same as an in-store purchase but as the nearest shop is 300 miles away I had to make do! The bra is very comfortable, fits well, so no complaints. Didn't appreciate it would be coming fr... See more
Always provides a great fit and support. I no longer experience the neck pain I had when wearing bras other than primadonna. The bras are well packaged and the box can be reused for returns. I appreci... See more
Company details
About Rigby & Peller
Written by the company
The most pleasurable way to find your perfect lingerie fit 🌟
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
Our craftmanship
Written by the company
- We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.
Contact info
Lageweg 4, 9260, Wichelen, Belgium
- info@rigbyandpeller.com
- www.rigbyandpeller.com
4.5
Excellent
2K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
LOVE the Mary Jo bras!
31 March 2026
Love this bikini
Love this bikini. Gorgeous bright colour, fits perfectly. Arrived in good time.
30 March 2026
Easy ordering and great delivery service
29 March 2026
Great service as usual lovely brand…
Great service as usual lovely brand best I’ve ever had
28 March 2026
Beautifully packaged and arrived on time
I ordered these bras once I realised how delighted I was with the ones I had bought in store. They arrived beautifully packaged and on time.
Thank you
28 March 2026
Best Customer Service and Quality
The most beautiful lingerie. From start to finish the ordering and delivery are seamless and the Customer Service … exceptional. The only site I purchase my lingerie from !!
23 March 2026
Most Beautiful Bra Ever
What a beautiful bra. The fit is just right and very comfortable. I'll always come here first now when I'm looking for a new bra.
23 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not good after sales service
Whilst the assistant was helpful and pleasant, the customer services leaves a lot to be desired. I spent just over £300 on 3 bras, whilst comfortable in the shop and standing up. On wearing and having sat down for a couple of hours they were no more comfortable than bras I pay £40. When I contacted the store (St John's Wood), I was told to purchase bra extenders! On contacting customer services they told me only the stores deal with complaints. I received a phone call from my the manageress who, quite frankly, needs lessons on politeness and empathy so much so, that I do not want to go back to the shop, as suggested, and try to get my problem resolved (no refunds, which is fair enough. No exchanges because I've worn them, so what's to sort)! I will never frequent Rigby and Peller again
17 March 2026
Unprompted review
Reply from Rigby & Peller
Thank you for taking the time to share your feedback.
I am very sorry to hear about your recent experience, and I appreciate you bringing these concerns to our attention.
While I am pleased to hear that you found our in-store assistant helpful and pleasant, I regret that you felt the overall service you received did not meet the standard we aim to provide. In particular, I am sorry to learn that the bras you purchased have not remained comfortable during wear, and that the guidance and support you received afterwards left you feeling dissatisfied.
We understand how important both comfort and confidence are when it comes to our products, and we would very much like the opportunity to review your situation more carefully. Although our policy on worn items can limit certain options, we are keen to explore a resolution that leaves you feeling valued and supported.
If you would be open to it, please return to the boutique, or if you prefer another in London where we will assist you an every way we can.
Thank you again for your feedback. We are truly sorry for your experience and hope we may have the chance to restore your confidence in us.
Best wishes,
Rigby & Peller team
returns procedure not easy
16 March 2026
Reply from Rigby & Peller
Thank you for your feedback!
We are pleased to share that as of next week, we will be introducing a much simpler domestic returns process for our UK customers, which should make returns far more convenient.
We do hope you will give us another chance in the future so we can provide you with a much improved experience.
Best wishes,
Rigby & Peller team
Awful review process
Most convoluted returns process I have ever experienced. I will NEVER buy online from Rigby and Peller again.
26 March 2026
Unprompted review
Reply from Rigby & Peller
Thank you for your feedback, and we are very sorry to hear about your experience.
We are pleased to share that as of next week, we will be introducing a much simpler domestic returns process for our UK customers, which should make returns far more convenient.
We do hope you might consider giving us another chance in the future so we can provide you with a much improved experience.
Best wishes,
Rigby & Peller team
I am new to wearing Rigby and Pellar…
I am new to wearing Rigby and Pellar lingerie this past year.
I can honestly say that I do not wish to shop anywhere else as the quality and comfort of products that I have purchased are excellent.
15 March 2026
Excellent service and great choice
I had a great choice of colours and styles which was lovely. Once ordered, communication was excellent and I was kept informed all along the way until the parcel arrived. Fit was spot on, and I am delighted with the colours I chose.
14 March 2026
Good experience
Great selection, product info and prompt shipping made this a good experience.
12 March 2026
Wonderful product and delivery terrific
11 March 2026
Selection is wide and online order…
Selection is wide and online order placement is easy. Free delivery and return is a bonus. However, I cannot find a bra that fits even though my measurements are correct.
3 March 2026
Reply from Rigby & Peller
Thank you for your feedback. We are glad to read that you are happy with the service provided via our website. If you experience difficulties finding your correct size, feel free to visit one of our boutiques, or you can book a virtual appointment to receive personal style and size advice. Best wishes, Rigby & Peller.
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