Ripped Knees Reviews 

456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and top-notch product quality, noting that items arrive securely packaged and ready for use. Many people also deeply appreciate the remarkably helpful staff who provide prompt, friendly support when managing custom orders and answering sizing questions. Some people were dissatisfied with occasional delivery delays, reporting that shipments took significantly longer than initially expected to arrive at their doors. A few consumers additionally mentioned frustrating experiences involving missing items within their packages or unhelpful communication from support agents regarding delays.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are brilliant, amazing, and fantastic.... See more

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and items arriving within a... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy-to-use websites and... See more

Service

Reviewers mention positive feedback about service, highlighting fast shipping and helpful communication.... See more

Customer service

Users describe positive interactions with customer_service, highlighting quick responses and helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. We made an order online and by accident one item was missing. I can only imagine this was down to it being the Christmas period and so many orders going out. We emailed an... See more

Rated 5 out of 5 stars

Went in with my two boys to get some advice on anew scooter for stunts. Barry couldn’t have been more helpful, handling multiple questions from my very enthusiastic 7 year old. A really great shopping... See more

Rated 5 out of 5 stars

I honestly could not recommend this company enough, I've ordered items online and in store for my two sons. Very competitive prices and the customer services is second to none. I was chatting to... See more

Rated 5 out of 5 stars

What a brilliant company! Ordered a scooter in the wrong size and they were fantastic at helping me change my order. Brilliant, quick communication that really helped solve the problem before the init... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Custom pro stunt scooter shop – With our custom-made scooters you can stand out from the crowd, with parts manufactured by leading brands like MGP, District, Phoenix, Addict, Apex, Blunt, Lucky and many more. Customise your pro scooter today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(456)

147 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchased a Christmas gift

Purchased a Christmas gift, it was returned for an exchange of size only. Owner had to be chased for resolution, to then find out a smaller size was not available. It is now 3 months down the line and still waiting for the refund that was supposedly offered in January. Shocking company to deal with.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Slow delivery

Everything was great but it toock a while to come as it said it would arrive in 2-5 days but turned out it toock 6 days instead.other than that its a very good company and would recommend 👍🏼

13 March 2026
Unprompted review
Ripped Knees logo

Reply from Ripped Knees

Thanks for your review Naomi and apologies your order took a little while longer to arrive than planned. I hope you like the item and if you have any issues, do not hesitate to get in touch.

Rated 5 out of 5 stars

Saw this place online

Saw this place online, realised it was local and called in to ask about inline boot sizing, spoke to Barry who is very friendly and knowledgeable. I tried a pair on, perfect fit as per his recommendation, a quick try out and then ordered in the colour I wanted, perfect from start to finish!

2 March 2026
Unprompted review
Ripped Knees logo

Reply from Ripped Knees

Thanks for your kind words Chris. Happy to help and i hope you are enjoying the skates. You are never too old!

Rated 5 out of 5 stars

Great service on parts

Great service on parts, I have bought a couple of things from them and always found them great.

2 March 2026
Unprompted review
Ripped Knees logo

Reply from Ripped Knees

Thanks Robert. If you need anything else in future, just let me know.

Rated 5 out of 5 stars

Great value and quick shipping.

Great value and quick shipping.
Kept me up to date on shipping.
Would definitely recommend.

27 February 2026
Unprompted review
Ripped Knees logo

Reply from Ripped Knees

Thanks for your review. Appreciate you honest feedback on our service :-)

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great customer service!

30 January 2026
Unprompted review
Ripped Knees logo

Reply from Ripped Knees

Thanks Donny. Great to have you as a customer.

Rated 5 out of 5 stars

Excellent Customer Relations

My son is totally new to customising scooters and he ordered the wrong fitting parts. Barry and the team were absolutely brilliant throughout the returns process and patiently spending the time needed to help explain all the components to ensure he got that perfect scooter. its this attention to detail that will see us 100% return. (they even built some of it for him to go that extra mile!)

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Visited the Ripped Knees store today, for some Impact Shorts and picked up precisely what I needed with the aid of the owner who was very keen to help. Excellent customer service and able to arrange a Klarna payment in store which was a big help. Very happy and would shop there again.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Barry at Ripped Knees was so helpful and quick to respond when I ordered the wrong size helmet, he explained the returns process and organised free shipping for the replacement

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, quick response when I wanted to change my order for a scooter for my son and made the change with zero issues. Could not fault this company.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Great experience all round. I bought a Dryrobe which was a great price. The service was exceptional. I had a query so emailed and spoke to Barry who was incredibly helpful. He ensured I got my order the next day. Really impressed. Thanks Annette

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great competitive price and really…

Great competitive price and really helpful, responsive customer service when I asked if I could get delivery in time for my son's birthday. Would definitely order from Ripped Knees again. Thank you!

6 February 2026
Unprompted review
Rated 3 out of 5 stars

Delivery time not as promised

I placed on order for a dryrobe to keep me cosy for dog walking, expected delivery to be within 2 to 5 days. It finally arrived. Unfortunately , it took 10 days.
I was expecting to get it within the next 5 days at least being used to next day or 2 day deliveries from companies I deal with regularly , I never had to wait 10 days. With insight I should have used Amazon instead.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Spot on service

Spot on service, great advice and really friendly support all the way through. Couldn't fault them.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

What can I say good service as got told…

What can I say good service as got told 90 percent get wrong size they double check before sending out they was right by far got email explaining all this doubled checked and they was right as I buy for a present 10 out 10 from me thanks again

29 January 2026
Unprompted review

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