Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
- #146 of 258 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
Arrived quickly after ordering and really happy with my purchase as always - just gorgeous x
6 March 2026
Unprompted review
Reply from RIXO
Dear Susanna,
Thank you so much for taking the time to share your experience and for leaving us a review, it's much appreciated!
Kindest,
RIXO
Fast delivery, style not for me
Fast delivery, great customer service and stylish item. Loved the design and print of the fabric and had hoped to wear it for my special bday. However, I had to return mine as the style did not suit me- I was hoping the fabric would be more substantial/lining it would make it feel more luxurious in my opinion and hang more smoothly on a curvier figure like mine.
1 February 2026
Unprompted review
Reply from RIXO
Dear Elena,
Thank you so much for taking the time to share your experience. We are really pleased to hear that you were happy with the delivery, customer service, and the design of the piece.
We are sorry to hear that the style and fabric were not quite right for you, especially when it was for such a special occasion. We completely understand how important it is for something to feel just right, both in fit and quality.
Your feedback is incredibly valuable and will be shared with our team as we continue to refine our designs and fabrics. We hope we can help you find something perfect for your next special moment.
Kindest,
RIXO
I absolutely love RIXO dresses
I absolutely love RIXO dresses! I have a collection of around 15 RIXO dresses as I’ve been buying them since the company start up. The styles, colours and fabrics are all beautiful and different, standing out in a crowd. I find each can be dressed up for formal occasions or paired with flats or boots and a scarf for a more casual look, getting the best of both worlds. My first purchase direct from RIXO last month was easy and I had the opportunity to buy from the new collection prior to their public launch. Excellent, I kept all 3 dresses that I’d ordered! I particularly like the fact I’m supporting an independent company and I highly recommend this company.
26 February 2026
Unprompted review
Reply from RIXO
Dear Beverly,
Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us to have your support from the very beginning and to hear that you have built such a wonderful collection of RIXO dresses over the years.
We love how you describe styling them for both special occasions and everyday wear, that versatility is something we really strive for in our designs.
Your support for an independent brand like ours means the world, and we are so grateful for your recommendation. We cannot wait to share more collections with you in the future.
Kindest,
RIXO
Love Rixo
Love Rixo, especially for dresses. I love the quality, fit and mixed patterns.
10 March 2026
Unprompted review
Reply from RIXO
Dear Donna,
Thank you so much for taking the time to leave us a review, it's much appreciated!
Kindest,
RIXO
Excellent customer service
Excellent customer service. Communication was really good and swift delivery. Beautiful dresses. Really unique. Would 100% recommend.
26 March 2026
Unprompted review
Reply from RIXO
Dear Gemma,
Thank you so much for your kind words. We’re delighted to hear you enjoyed our customer service and that your dresses arrived quickly.
We really appreciate your recommendation and look forward to welcoming you back soon.
Kindest,
RIXO
I love my jacket so much but it is…
I love my jacket so much but it is mostly polyester which is disappointing at the price point
20 February 2026
Unprompted review
Reply from RIXO
Dear Eleanor,
Thank you so much for your feedback.
We're really pleased to hear how much you love your new jacket, but we completely understand your disappointment around the fabric composition.
We truly value comments like yours as they help us improve, and we will make sure this is shared with our team. If you ever have any questions about materials before purchasing, our customer care team are always happy to help guide you.
We hope you continue to enjoy wearing your jacket and that we can provide an even better experience next time.
Kindest,
RIXO
Bought a beautiful dress and also…
Bought a beautiful dress and also received great after sales service when I needed to exchange the size. Thanks so much!
16 January 2026
Unprompted review
Reply from RIXO
Dear Renee,
Thank you for your review. We're delighted to hear you found a beautiful dress and that our team could help make the exchange process smooth and easy for you.
Providing great service both in store and after your purchase is really important to us, so it means a lot to know we got it right.
We hope you love wearing your new dress and look forward to welcoming you back again soon.
Kindest,
RIXO
Amazing
Amazing. Went into the Marylebone shop and the ladies in there could not have been more helpful with recommendations and bringing things to the fitting room. I was very happy with the black lace cotton blouse I bought after seeing it on one of the sales girls. Lovely jewellery and dresses too!
28 February 2026
Unprompted review
Reply from RIXO
Dear Madeleine,
Thank you so much for this lovely review! We’re so happy to hear you had such a great experience in our Marylebone store! The team will be thrilled to know their recommendations made a difference. It’s wonderful to hear you enjoyed browsing the jewellery and dresses as well.
We really appreciate you taking the time to share this, and we can't wait to welcome you back in store soon.
Kindest,
RIXO
Overall I was impressed by the service
Overall I was impressed by the service received and the dress was simple and feminine
22 February 2026
Reply from RIXO
Dear Tina,
Thank you so much for your lovely review. We’re so pleased to hear you were impressed with the service and that you love your new Amina dress.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Kindest,
RIXO
Arrived on time
Arrived on time, with Royal Mail (I prefer this carrier) Garment nicely and securely packaged. In the past a return was easy.
22 February 2026
Reply from RIXO
Dear Rebecca,
Thank you so much for your kind words! We’re thrilled to hear your order arrived on time and that the packaging met your expectations. It’s great to know our returns process has been smooth for you in the past as well.
We really appreciate your continued support and hope to make every experience just as easy and enjoyable! We hope you love wearing your new Sathya dress this coming season.
Kindest,
RIXO
Excellent customer service
Placed an order overnight and sent payment. Couldn’t see the the order confirmation though. I called on the customer helpline, unusually for these days I was connected to a human. So let me thank Alannya for being so helpful and making sure I had a copy of the order straight away. The original was actually in a junk folder so that was my fault. Nonetheless a pleasing experience and thanks to Alannya again. Excellent products and great range.
3 March 2026
Unprompted review
Reply from RIXO
Dear Damien,
Thank you so much for taking the time to leave us such a wonderful review.
We’re thrilled to hear you had a positive experience and that everything was sorted so efficiently - Alannya will be delighted to hear your kind words. We hope your wife loves her new Meera dress; the Ibiza Night Sunset colourway is one of our favourites too!
Thank you again for sharing your experience, we really appreciate it.
Kindest,
RIXO
The garment is lovely but I do resent…
The garment is lovely but I do resent having spent over £600 to have to pay postage and return costs.
22 February 2026
Reply from RIXO
Dear Nick,
Thank you for taking the time to share your feedback. We’re really pleased to hear you love the garment itself, the Evie dress is one of our staple favourites!
We completely understand your frustration regarding postage and return costs, especially on higher-value purchases. We appreciate that this can feel disappointing, and your comments are genuinely valuable to us. We’ll be sure to pass this feedback on internally to the relevant teams for review.
Thank you again for your honesty; it’s always appreciated.
Kindest,
RIXO
Beautiful product
Beautiful product, exactly as shown. Well packaged and reasonable delivery time.
22 February 2026
Reply from RIXO
Dear Louise,
Thank you for your review. We hope you're loving your new hand charm!
We really appreciate you taking the time to share your feedback and hope you enjoy wearing it.
Kindest,
RIXO
Broken earrings!!
I contacted customer support, as a pair of earrings I have worn a handful of times, broke. This was during my Holiday. I politely asked if they could be repaired or replaced, but was told that as it was a year since they were purchased, Rixo were not willing to do anything. They actually broke, within the year, but as I was out of the country, didn’t contact Rixo until my return. I contacted them again, asking to reconsider, as I believe I should have had more than a handful of wears out of them, but my messages have been ignored. Certainly not the customer service expected. Sadly, I wont be using the company again.
19 February 2026
Unprompted review
Reply from RIXO
Dear Leigh,
Thank you so much for taking the time to share your review.
We’re really sorry to hear about your experience and understand how frustrating this must have been, particularly as the issue happened while you were away.
Unfortunately, we’re unable to offer repairs or replacements for pieces purchased over a year ago, we’re truly sorry we couldn’t provide the resolution you were hoping for. We do appreciate you taking the time to share your feedback and will be sure to pass this on to the relevant team.
We’re sorry we weren’t able to assist on this occasion and for any disappointment caused.
Kindest,
RIXO
Excellent customer service and lovely…
Excellent customer service and lovely quality clothes and designs!
20 February 2026
Unprompted review
Reply from RIXO
Dear Chiara,
Thank you so much for your kind review.
We’re delighted to hear you had a great experience with our customer service and that you love the quality and designs of our pieces. It really means a lot to us, thank you for taking the time to share!
Kindest,
RIXO
Poor service
I ordered one size, I received another. Because it's underwear they won't accept returns. Two emails went unanswered. Very poor, and I won't be buying from here again.
10 January 2026
Unprompted review
Reply from RIXO
Dear Julia,
Thank you for taking the time to leave us a review.
We’re so sorry to hear about your experience and sincerely apologise for any frustration and inconvenience caused.
We’re concerned to read that your emails have gone unanswered, as our Customer Care team is fully up to date on all enquiries and we’re unable to locate any correspondence relating to this. Is it possible this review may have been intended for another company? But if not, we’d really appreciate the opportunity to look into this for you as a priority.
You can contact our team directly at: customercare@rixo.co.uk with your order details so we can investigate right away! Alternatively, you can call our team on +44 (0)20 3355 9097, Monday – Friday, 9am –5.30pm GMT, and we’ll be very happy to assist.
We’d love the chance to resolve this for you.
Kindest,
RIXO
Simply fantastic dresses
Simply fantastic dresses, great service. Always feels special to receive your order nicely wrapped and sent with care and attention to presentation.
Wearing the dresses is a whole other level. A queen for the day. Thank you RIXO. Highly recommend
10 February 2026
Unprompted review
Reply from RIXO
Dear Elizabeth,
Thank you for your review.
We’re thrilled to hear you enjoy not just the dresses, but the whole RIXO experience; from the careful packaging to feeling like a queen when you wear them! Your recommendation means so much to us, and we can’t wait to dress you again soon.
Kindest,
RIXO
Loved the packaging the top arrived in
Loved the packaging the top arrived in. Great sale price and the top is perfect sizing and yes- I have had compliments from other women! My second purchase from Rixo and I expect not the last!
23 January 2026
Unprompted review
Reply from RIXO
Dear Jessica,
Thank you for your review.
We’re thrilled you loved the packaging, found the perfect fit, and are already getting compliments! It’s fantastic to hear this is your second RIXO purchase - we can’t wait to welcome you back for many more.
Kindest,
RIXO
I shop with Rixo as much as my budget…
I shop with Rixo as much as my budget allows! I have been shopping with Rixo for many years and I love the effort made with classic, feminine style. Proudly Brot
10 February 2026
Unprompted review
Reply from RIXO
Dear Zoe,
We’re thrilled to hear you’ve been a RIXO fan for many years and that our classic, feminine styles continue to be your go-to. Your loyalty means the world to us, and we’re so proud to have you as part of the RIXO family!
Kindest,
RIXO
My first time at Rixo
My first time at Rixo, Marylebone. I had to buy something to wear to give a eulogy for a celebration of life for my lovley dad. The staff were so lovely, helpful and sensitive and helped me choose a beautiful dress to honour my dad. My favourite boutique in Notting Hill closed down last year and I've been looking for somewhere to shop - this is my new favourite! I shall be back soon to enjoy the spring clothes on offer.
15 January 2026
Unprompted review
Reply from RIXO
Thank you so much for taking the time to share your experience with us!
We’re truly honoured that we could help you find a dress for such a meaningful occasion. It’s wonderful to hear that our Marylebone team made you feel supported and helped you choose something special to honour your dad.
We’re so happy to welcome you to RIXO as your new favourite boutique; we can’t wait to see you back soon to explore our spring collection which actually begins launching next month!!
Kindest,
RIXO
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