Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
- #146 of 258 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely Dress
Arrived promptly, well made and does a good range of sizes too - recommended!
10 February 2026
Unprompted review
Reply from RIXO
Dear Abby,
Thank you for your review.
We’re thrilled your dress arrived quickly and that you’re happy with the quality and fit. We really appreciate your recommendation!
Kindest,
RIXO
Love my new Evie dress
Love my new Evie dress. Staff at Kings Rd store very helpful and nothing was too much trouble.
Got compliments on dress and it’s also very versatile and will go with anything. Dress up or down!
25 January 2026
Unprompted review
Reply from RIXO
Dear Georgina,
Thank you for your review.
We’re thrilled to hear you’re loving your new Evie dress and that our King’s Road team could help make your visit so enjoyable. It’s fantastic that you’re already getting compliments and finding it so versatile, it's perfect for dressing up or down!
Kindest,
RIXO
Rixo - I love them. Total fashion love affair.
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A few months later I visited their Marylebone store to use my credit on an exquisite floral-embroidered cord jacket (which the staff helped ensure was the right size). I was also really inspired by how well they'd pieced items together on the mannequins - the clashing prints looked fab. LOVE. Rixo is just the best for romantic, vintage-inspired pieces that really flatter. Always my go-to when going to a wedding / on holiday / want to feel my best in general. X
10 February 2026
Unprompted review
Reply from RIXO
Dear Pip,
Thank you so much for your lovely review.
We’re thrilled you’ve enjoyed visiting both our King’s Road and Marylebone stores and that our pre-loved credit worked so well for you. It’s great to hear you love your floral-embroidered cord jacket and felt inspired by our styling too!
We’re so happy RIXO is your go-to for all occasions! Your support means the world to us!
Kindest,
RIXO
Such a great selection of dresses
Such a great selection of dresses, first time ordering from their bridal lines and I have now chosen an outfit for my civil ceremony thanks to Rixo!
10 February 2026
Unprompted review
Reply from RIXO
Dear Mel,
Thank you so much for taking the time to leave us a review. We’re truly honoured whenever a bride chooses to wear RIXO on her special day, it really means the world to us. Knowing that our designs play a part in such a memorable moment is incredibly special, and we’re delighted that you chose us for your celebration.
We hope your wedding day is everything you dreamed of and more!
Kindest,
RIXO
I bought my wedding dress from Rixo…
I bought my wedding dress from Rixo because I’d been a Rixo bridesmaid, and the cuts of their dresses are so flattering, the materials are high quality and their designs are timeless. I see every Rixo piece I buy as a little investment. Delivery is quick too!
10 February 2026
Unprompted review
Reply from RIXO
Dear Liv,
Thank you for your review.
It's really such an honour to hear you chose your wedding dress from us after being a bridesmaid in one of our dresses! Knowing you love our cuts, high-quality materials, and timeless designs truly means the world to us. We’re also glad to hear your dress arrived quickly; we hope it made your special day even more memorable.
It’s wonderful to hear you see RIXO pieces as little investments -that’s exactly what we hope for with every dress!
Kindest,
RIXO
Ordered a dress online for my wedding…
Ordered a dress online for my wedding day - absolutely love it. Gorgeous quality and speedy delivery.
27 January 2026
Unprompted review
Reply from RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
We’re thrilled to hear you love your new Clarice dress and that it’s made your wedding day even more special! It’s wonderful to know the quality and speedy delivery met your expectations.
Wishing you a truly magical wedding day!
Kindest,
RIXO
Stunning dress
Stunning dress got, loads of compliments given!!
Contacted customer service and they were very helpful!
29 January 2026
Unprompted review
Reply from RIXO
Dear Abbie,
Thank you so much for your review.
We’re so happy to hear you love your dress - especially that it’s been getting so many compliments! It’s also lovely to know our Customer Care team was able to help and make your experience even better!
Kindest,
RIXO
Beautiful Dress
Beautiful Dress, Great experience. Shipping was quick and packaged beautifully. Dress is stunning.
2 February 2026
Unprompted review
Reply from RIXO
Dear Amy,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had a great experience and that your dress arrived quickly and beautifully packaged. Knowing you find it stunning truly means a lot to us.
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
Beautiful dress half price in the sale
Beautiful dress half price in the sale! Just what I wanted - antelope print shirt dress. Very stylish and wearable. Delivered quickly.
28 January 2026
Unprompted review
Reply from RIXO
Dear Dawn,
Thank you so much for your lovely review!
We’re delighted to hear you love your new Maddison print shirt dress and that it was just what you were hoping for. It’s great to know it arrived quickly and that you found it both stylish and wearable, even better that you snapped it up in the sale!
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
My go to place, for that special outfit 👌
I live too far away from visiting a RIXO shop, but I have ordered online, and customer service, quality of clothing and delivery has been excellent.
I can only describe my RIXO dresses as timeless, beautiful dresses which fit really well. I had a special event and needed something different. That was the beginning of my love for RIXO, and I’ve purchased several since then❤️
5 January 2026
Unprompted review
Reply from RIXO
Dear Faith,
Thank you so much for your lovely review.
We’re honoured to be your go-to for those special moments, especially from afar! It means so much that even without a store nearby, you’ve had such a positive experience shopping with us online.
Timeless, beautiful and a great fit is exactly what we hope every RIXO piece feels like and we love that one special event sparked a full love story! Here’s to many more memorable moments in your RIXO dresses. Thank you so much for your continued support, we deeply appreciate it.
Kindest,
RIXO
Amazing customer service
I had an issue with my delivery (due to the address auto filling and being sent to the wrong address - my own fault) and the customer service team were super helpful, came back to me quickly and kept me up to date with their conversations with Royal Mail. Genuinely one of the most helpful customer service teams I’ve dealt with. Oh and the dress was gorgeous when I did get it.
2 February 2026
Unprompted review
Reply from RIXO
Dear Caroline,
Thank you so much for this amazing feedback!
We’re so pleased we could help get everything back on track for you. These things happen (autofill has a lot to answer for!), so we’re just glad the team were able to step in quickly and keep you updated throughout.
And the best part; that the dress was gorgeous when it arrived! That’s exactly what we love to hear. Thank you again for taking the time to write such a kind review! We hope you love wearing your new Kaila dress and cherish it for many years to come.
Kindest,
RIXO
Easy efficient service
Easy efficient service
Well priced, high quality goods
Arrived quickly
Easy to use website
All very impressive
1 January 2026
Unprompted review
Reply from RIXO
Thank you so much for your lovely review!
We’re delighted to hear that everything felt easy and efficient from start to finish; from browsing the website to receiving your order. Providing high-quality pieces and a smooth shopping experience is always our goal, so it means a lot to know it felt impressive.
We really appreciate you taking the time to share this,
Kindest,
RIXO
Fantastic personal service- such a rarity
The staff are incredibly helpful and will go out of their way to deliver prompt and helpful service. One item recently appeared out of stock on their website and a lovely staff member managed to track a sole remaining dress in my size from one of their stores and arrange speedy delivery. The only issue I have is deciding which one of their beautiful dresses to wear to my daughter’s wedding!
10 February 2026
Unprompted review
Reply from RIXO
Dear Anne,
Thank you for your review.
We’re absolutely thrilled to hear that the team were able to track down the final dress in your size and arrange delivery for you. They’ll be so happy to know their efforts made a difference - we always love going the extra mile when we can.
And what a wonderful dilemma to have… choosing which beautiful dress to wear to your daughter’s wedding! We’re so honoured to be part of such a special occasion! Wishing you the most magical day celebrating together.
Kindest,
RIXO
I recently went to the bridal store on…
I recently went to the bridal store on Kings Road. The shop was so beautiful and the bridal area was absolutely perfect - very calm with everything you could wish for. It was the best experience and helped me find my wedding dress!
30 January 2026
Unprompted review
Reply from RIXO
Dear Alice,
Thank you so much for your review. This is so wonderful to read, thank you for sharing such a special moment with us. It's truly always such an honour to be a part of such a special day.
We’re absolutely delighted that you had such a lovely experience at our King’s Road bridal store. Creating a calm, beautiful space where brides can truly enjoy the process means so much to us, so hearing this is incredibly special.
And most importantly… congratulations on finding your wedding dress! Please be sure to tag us should you share any photos on social media, we'd love to see! #humansofrixo
Kindest,
RIXO
First new RIXO purchase and I love it
First new RIXO purchase and I love it! From the website thru the delivery experience it’s been so easy. And as for the dress well the fabric is beautiful and great quality/feel, and the cut is so flattering, I feel further purchases will definitely need to be made….
10 February 2026
Unprompted review
Reply from RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
It’s wonderful to hear that everything felt smooth and easy from browsing the website to delivery, and even better that the dress itself lived up to expectations.
We’ll happily take the hint about future purchases! Thank you so much for choosing RIXO for your first buy, we can’t wait to have you back!
Kindest,
RIXO
I love Rixo
I love Rixo. I have been loyal to this brand for many many years. The designs are flattering, the materials used are of high quality. The dresses I bought years ago are still current and fashionable. I love that they don’t make too many of each so your design is still unique. It’s created for women and that’s what’s best :-)
10 February 2026
Unprompted review
Reply from RIXO
Dear Lorena,
This is so lovely to read, thank you so much for being such a loyal part of the RIXO community.
It truly means the world to us that you’ve been with the brand for so many years and that your pieces still feel current and special. We always aim to create designs that are flattering, timeless and made to be treasured, so hearing that you’re still wearing dresses you bought years ago is the biggest compliment. Thank you again for your continued support!
Kindest,
RIXO
5 Stars for Rixo
Friendly and attentive staff, unique prints and a fun shopping experience - a BIG fan of RIXO!
10 February 2026
Unprompted review
Reply from RIXO
Dear Annalise,
Thank you so much for taking the time to leave us a review.
We’re so happy to hear you enjoyed the friendly service and fun shopping experience.
Thank you for being such a big fan, we’re so grateful for your support!
Kindest,
RIXO
Rixo dresses are the most flattering
Rixo dresses are the most flattering, beautiful dresses to wear. I love all of mine (6) couldn’t pick a favourite. You would know they were designed by women. They hang beautifully.
7 February 2026
Unprompted review
Reply from RIXO
Dear Caroline,
Thank you so much for your review.
We’re absolutely delighted to hear how much you love your RIXO dresses (six and counting… we love that!). Knowing that you find them flattering and beautifully designed means the world to us, especially as creating pieces that women truly feel good in is always at the heart of what we do.
We hope you continue to wear and treasure them for many years to come!
Kindest,
RIXO
Cathryn L …
Efficient online service and my dress was beautifully packaged.
The fabric falls effortlessly and the pattern is striking.
The style fits true to size - size 10 and it is not too long - sometimes Rixo is a little long on my 5 ft 4 frame.
I cannot wait to wear this dress - a perfect day to evening dress.
Another winner from the Rixo team!
25 January 2026
Reply from RIXO
Dear Cathryn,
Thank you so much for such a lovely review - we’re absolutely delighted to hear how happy you are with your new Izzy dress! It’s wonderful to know the fit, length, fabric, and print all worked perfectly for you, and we love hearing that it’s a piece you feel can transition you from day to night. We totally agree!
Your kind words truly mean a lot to the whole RIXO team. We hope you enjoy wearing it and feel amazing every time you do. Thank you again for your support.
Kindest,
RIXO
What’s not to like
Lovely clothes,quick delivery and excellent customer service from Naomi ,thank you x
5 February 2026
Unprompted review
Reply from RIXO
Thank you so much for your review, we're so happy we were able to assist! We can't wait to welcome you back soon.
Kindest,
RIXO
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