Robert Dyas Reviews 

55,336
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 16,428 reviews, reviewers had a great experience with this company. Customers frequently praise the wide variety of useful, good quality items and the helpful, knowledgeable staff. The ordering process is often described as easy and straightforward, with many valuing online shopping and click-and-collect convenience. Conversely, a small portion of people felt delivery services were inconsistent, citing significant delays or damaged goods from poor packaging. Some also faced order fulfillment issues, like unexpected cancellations or click-and-collect difficulties. Products occasionally arrived with physical defects such as scratches or marks, or were not as sturdy as expected.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising speedy delivery, good... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and polite... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers finding the online ordering... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction, noting good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well laid out shop (in Galleries shopping centre in Bristol centre), helpful staff (despite the heat!) and good sale prices on solar fairy lights and lanterns Great variety of useful items stocked

Rated 4 out of 5 stars

I originally ordered this sunbed on 23rd June with a delivery date of 2nd July. That date then changed to 6th July, which I amended to 9th July due to being away from home. When the parcel arrived I... See more

Rated 4 out of 5 stars

Delivery was amazing. Can't fault him. Friendly and helpful. I paid nearly £400 for a 5x7 shed and the quality of the build was not the best. Nails missed other bits of wood to join the framing... See more

Rated 5 out of 5 stars

Everything was great. Ordering and paying was easy. Tracking before delivery was great, and enhanced by letting me know the name of the operative who would deliver - I liked that touch. The goods arr... See more


Company details

  1. Electronics store
  2. Kitchen supply shop
  3. Lighting Shop

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

55k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(55,336)

15,899 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cracking service & the best prices from…

Cracking service & the best prices from Robert Dyas. Bought a Brabantia Lift o Matic rotary clothes airer and it is a joy. So easy to use, no more struggling to get the airer up, it’s as easy as an umbrella !!
Well done for a great product at the best price 👍

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Plants marked urgent took a week to arrive so dried out and dead

poor plants arrived dead parcel marked urgent. took over a week hardly urgent is it! Morgan Thompson blamed Robert Dyas. they blamed MT. I got a full refund but only because I won't give up.How many customers do give up? My advice. if you know you are in the right NEVER give up!!
And to the two companies involved shame on you!!

19 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Janet.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are very sorry to hear about the experience you had with your plant order and understand how disappointing it must have been to receive items that arrived in poor condition.

We apologise for the inconvenience and frustration caused during this process. We appreciate that having to contact multiple parties to resolve an issue can be frustrating and we are sorry that your experience did not meet the level of service we aim to provide.

I am pleased to hear that a full refund has now been provided and we appreciate your patience while this matter was being resolved.

Your feedback is important to us and will be shared with the relevant teams and suppliers as we continue to review and improve our service.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 4 out of 5 stars

The staff at the Redhill branch

The staff at the Redhill branch, were very friendly, helpful and very importantly knew their stock and were able to help me very quickly and professionally.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

Sun Lounger

The item arrived early than expected😃
The sun lounger is very stiff to make up but I'm hoping with use the hinges will loosen.
The box it arrived in had several large holes in it but thankfully no damage was done to the lounger - I am mentioning this as you might want to contact the courier who delivered my package.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick, efficient and friendly Click & Collect

I knew exactly what kettle I wanted, as I was replacing a lesser variant of my choice. I lloked it up on your website, found it and bought it by Click & Collect. I collected it the same day from my local store in Dorchester. The shop staff were very quick and helpful in getting me my purchase. What's not to love?!

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Ice tray not fit for purpose

The ice tray I bought snapped on first use. I took the tray out of the freezer and when I pressed the sections to release the ice the tray shattered in a couple of places. Useless. Will be returning.

15 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Barbara.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are very sorry to hear that your ice tray broke after the first use and understand how disappointing this must have been.

We expect all of our products to meet a suitable standard of quality and we apologise that this item did not meet your expectations. We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant teams.

We hope that your return is resolved smoothly and if you require any further assistance, please do not hesitate to contact our Customer Care team, who will be happy to help.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 1 out of 5 stars

Defective Online order


Online order. Hopeless courier service. Call Centre just not up to sorting out issue quickly and effectively.
Ordered a garden water feature. It was defective in manufacture. A courier was sent by RD to collect the package. I had no confirming email or text from the courier company as to date or time slot of collection, which I was told I would get. A man in an unmarked white van arrived. I was told that he would supply the returns label, as none had been sent to myself. When I asked him if that was what he was going to do he looked confused, but took the parcel anyway. No receipt given to myself for collection. The next morning the package was delivered back to me….
It is ongoing. Emails from the Call Centre contain errors. The last one said I wanted a Repair… I want a Refund.
My advice to anyone ordering on-line. Just don’t.

16 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Patricia.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

I am really sorry to hear about the issues you have experienced with the collection process and the communication you have received from our Customer Care team.

We understand how frustrating this situation must have been, especially after receiving a defective item and then experiencing further difficulties when trying to arrange its return. We sincerely apologise for the inconvenience caused and appreciate that this has not been the level of service you expected from us.

So that we can look into this matter further, please feel free to respond to the information request form we have sent across via Trustpilot today.

Once we receive the relevant details, our team will review this for you and do our best to help move this towards a resolution as quickly as possible.

Thank you for your patience and we look forward to receiving your information so we can assist you further.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look