Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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The gas safety engineer came in good…
The gas safety engineer came in good time and was very respectful.I don’t know as yet what the outcome of the gas safety check
30 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to share your feedback. We are delighted to hear that our engineer arrived promptly and treated you and your home with respect. If you would like an update on the outcome of your gas safety check, please don't hesitate to reach out to our customer service team, and we will be more than happy to help. Best regards, Tom
Very good service came on time kept me…
Very good service came on time kept me updated
30 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced a very good service, and that our engineer arrived on time and kept you well updated throughout. We always strive to keep our customers informed, and it is great to know this was delivered. Best regards, Kat
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you found our service to be extremely helpful. Best regards, Louise
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you found our engineer to be knowledgeable and thorough. It is always our aim to provide a topquality service, and your kind words will certainly be passed on to the team. Best regards, Kat
Really helpful
Really helpful. Quick and desisve. Really greatful. He found the problem straight away and sorted it extremely quickly.
29 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our engineer was able to quickly identify the issue and get everything sorted for you without any fuss. We always strive to provide a prompt and helpful service, so it's great to know we hit the mark. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Kat
Engineer fixed the problem with the…
Engineer fixed the problem with the boiler.
Thank you so much
29 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are delighted to hear that our engineer was able to get your boiler fixed and that you are happy with the service provided. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Tom
Showed up on time
Showed up on time, completed the work and tidied up after hinself. Was polite
29 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineer arrived on time, completed the work to a high standard, and left your home clean and tidy. We always strive to provide a polite and professional service, so it is wonderful to know this was your experience. Best regards, Steffan
Great work
Great work, completed all necessary steps and procedures. Booked me for further maintenance before leaving and was professional and courteous the whole way through. Fully recommend
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience with our team and that our engineer was professional and courteous throughout. It is always great to know our customers are fully satisfied and ready to recommend us. Best regards, Tom
Dreadful company
Dreadful company, there's no communication, they book appointments without asking then report to the housing company that you've purposely ignored the door, then tape over your key hole to show everyone you aren't in going past, wonderful when you're on holiday!.
All this was done 3 months early for the yearly gas check. Then when I tried to change the appointment they made without asking for the second time, they refused to cancel and said it's in their contract so they will have to turn up and tell the housing I'm not in even when I'm trying to change a week before the app.
Eventually when the gas man turns up he turns up on the school run which you have written don't and is rude and miserable.
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the frustrations and stress this situation has caused, especially while you were away. We always aim to provide a reliable and considerate service, and I apologise that your experience has fallen well short of this. We would very much like to look into this further and help get everything resolved with your housing provider. Please could you drop us an email at CS@robertheath.co.uk so we can escalate this for you? Best regards, Elise
Communication was excellent from start…
Communication was excellent from start to finnish. Visiting Engineer was highly professional throughout, very experienced, and very pleasant to deal with. No complaints from me.
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience with our team and that our visiting engineer provided a professional and pleasant service. We truly appreciate you taking the time to share your experience with us. Best regards, Kat
Very Friendly gas engineer
In terms of customer friendliness this gas engineer was far the best that visited my property and communicated that everything was satisfactory regarding the gas safety check. A text was sent approx. 20 minutes before arrival time which was in the time scale as scheduled.
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that our engineer provided such friendly and efficient service, and that the communication regarding your appointment met your expectations. We will certainly pass your kind words on to the team. Best regards, Tom
I was relieved when Robert Heath's…
I was relieved when Robert Heath's engineer fixed the problem with my heat pump. He took time to resolve the issue and I am highly impressed by the service
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear how pleased you are with the service and that our engineer was able to get your heat pump sorted for you. We always aim to provide a thorough and reliable service, so it's great to know this was your experience. Best regards, Kat
A few ideas
It would be great if TH wrote to say the service was due and if they could offer guidelines as to the engineer’s schedule and what time they would arrive.
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for sharing your feedback with us. We appreciate your suggestions regarding our communication and scheduling, as we are always looking for ways to improve our service for our customers. If you would like to discuss this further or need any assistance in the future, please feel free to reach out to us at CS@robertheath.co.uk. Best regards, Kat
Very bad communication
Very bad communication
Left my vulnerable nephew with no hot water for 3 days. Then turned up a day earlier than the appointment they booked, nobody was home so they cancelled the job altogether and made him wait longer.
I rang and told them I was disgusted and my nephew was very stressed but no one cared
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
We are truly sorry to hear about the distress this situation has caused your nephew, especially as a vulnerable person. This certainly falls short of the supportive service we aim to provide, and we completely understand your concerns regarding the communication and scheduling issues. We would like to investigate this further and assist you both as a matter of urgency. Could you please drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
Engineer was very polite we asked for a…
Engineer was very polite we asked for a slight tweak on our appointment time which they honoured very satisfied with service.
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you were satisfied with our service and that our engineer was able to accommodate your appointment time. We always aim to be as helpful as possible for our customers. Best regards, Elise
The engineer was very friendly and…
The engineer was very friendly and efficient,
28 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review. We are delighted to hear that our engineer was friendly and efficient during their visit. We always strive to provide a high standard of service, and it's wonderful to know we hit the mark for you. Best regards, Jennifer
Good heating technician: company communications bad.
The heating technician, Andrew, who did the service on my heat pump last Friday was excellent: quick, helpful and gave useful information.
However, timely and accurate communication with Daikin Service, and with me as the customer, needs to be sorted out. Daikin service told me to expect the technician to arrive and do the job between 1:00 and 6:00pm on Friday 25th September. So when I got back to the house just before 11:00 am and he arrived within a couple of minutes, that was just good luck. There had been no advanced text message saying he was on his way. He completed the job and left shortly after 12:00.
That evening, at 17:00, I got a text message saying: "UPDATE: Just to let you know, your heating technician Andrew is on their way. You're their next stop! See you soon"
(I suspect that this delayed and so unhelpful text messaging comes from Daikin Service, as I still have on my phone an identical message, allegedly from Robert Heath Heating, received at 4:26 pm , also after the technician (different technician and servicing company) had left after completing the job on 27th October 2025.)
25 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. We are delighted to hear that Andrew provided an excellent service and was both quick and helpful during his visit. At the same time, we are very sorry to hear about the confusion caused by the delayed notification messages. We completely understand how important clear and timely communication is, and we appreciate you bringing this matter regarding the messaging system to our attention so we can review our processes. If you would like to discuss this further, please feel free to email us at CS@robertheath.co.uk and our team will be more than happy to help. Best regards, Jennifer
First time needing a heat pump service
First time needing a heat pump service so James was very knowledgeable answering my plethora of questions. Very happy.
22 September 2026
Unprompted review
Rubbish service
Well the first contact with Robert heath was because the immersion tank had split on a Sunday they were quite quick to come out and resolve this just isolate it and was told that they would be out the following Wednesday to rectify well that was the only good bit Wednesday came they cancelled Thursday came they cancelled Friday came they turned up so we went five days of no hot water and heating when I've got two vulnerable people in the house really poor service by Robert heath and clarion the housing association I'm not interested
20 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
I am so sorry to hear about the difficulties you experienced with your heating and hot water, especially with vulnerable family members in the home. This certainly falls short of the level of service we aim to provide, and I completely understand your frustration regarding the delays. We take matters regarding scheduling and vulnerable residents very seriously. Could you please drop us an email at CS@robertheath.co.uk with your details? This will allow me to escalate your concerns to our management team to review what happened.Best regards, Tom
Robert engineer knew his job and sorted…
Robert engineer knew his job and sorted out my issue
25 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was able to get your issue sorted promptly and efficiently. We truly appreciate you taking the time to share your positive experience with us. Best regards, Jennifer
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