Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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The engineer was polite helpful very…
The engineer was polite helpful very respectful of my home .
He explained what he was going to do , He fid his work without mess ,and swiftly .
Thank you
25 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was polite, helpful, and respectful of your home, and that everything was left clean and tidy. We always strive to provide a prompt and professional service, so it is lovely to know we hit the mark for you. Best regards, Kat
Gas safety check done
Gas safety check done. Very friendly and very satisfied. Would recommend to everybody.
Thank you.
25 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are thrilled to hear that you were satisfied with your gas safety check and that our engineer was so friendly. It is wonderful to know you would recommend us to everybody. Best regards, Tom
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that our engineer provided an efficient service for you. Best regards, Elise
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was polite and helpful during their visit. We always strive to provide a friendly and professional service, and it's wonderful to know we hit the mark for you. Best regards, Kat
Unacceptable delay in restoring hot water.
Octopus notified Robert Heath that our Daiken heat pump had failed on Monday morning and that we had no hot water or heating. It took Robert Heath until Wednesday to obtain the part and a further day for the technician to arrive - 4 days without hot water (at least the weather was warm) is not acceptable. On the positive side everybody I spoke to and the technician who came were helpful and professional.
21 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. While we are glad to hear that our team members and technician were helpful and professional, we are truly sorry to learn that you were left without hot water for several days, especially given the inconvenience this caused. We always strive to resolve issues as quickly as possible, and we understand how frustrating this situation was for you. If you would like to discuss this further, please do drop us an email at CS@robertheath.co.uk so we can look into the details of your repair. Best regards, Elise
Arrived bang on time
Arrived bang on time. Worked and tested thoroughly and unhurriedly through everything in our sytem checking and resetting everything. He upgraded software etc until everything was working perfectly again.
Excellent customer service!
24 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are absolutely delighted to hear that our engineer provided such a thorough and professional service, and that everything is now working perfectly for you. We always strive to deliver the highest standard of customer care, and your kind words truly mean a lot to our team. Best regards, Elise
Top seller
Top seller. Very kind, a gentleman.mvery good product and prices. Also from very old helmets
24 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your kind words! We are delighted to hear that you had a great experience with us. We truly appreciate you taking the time to share your feedback. Best regards, Steffan
Very good service from Steve the…
Very good service from Steve the engineer. Helpful, knowledgeable and professional.
24 September 2026
Unprompted review
We have had no luck trying to get…
We have had no luck trying to get Daikin to sort out our heat pump, twelve months later, these guys got involved, wow a completely superb service from the office staff to start then the service guy arrived we cannot fault his work deserves 5 stars on his own, sorted out three different call out problems in one visit, brilliant.
24 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you experienced such a superb service from both our office team and our engineer. It is fantastic to know that all your issues were successfully resolved in one visit, and we will certainly pass on your lovely praise to the engineer involved. Best regards, Louise
Last year they sent an engineer out on…
Last year they sent an engineer out on the arranged date and time and then a few days later told me my boiler service certificate wasn't valid because the engineer came to my address in error even though they came on the arranged date and time?! They said it had to be redone. This year they keep cancelling a pipe replacement appointment the evening before, after I already booked the day off to be at home for the following day.
24 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
We are deeply sorry to hear about the ongoing frustration and inconvenience you have experienced with your appointments over the past year. We completely understand how valuable your time is, and we apologise for the disruption caused by these cancellations. We would like to look into this matter further for you and get it resolved as quickly as possible. Please could you drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Tom
The engineer was efficient ,polite
The engineer was efficient ,polite , and on time ,all really good
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was on time, polite, and efficient. We will be sure to pass your kind words on to the team. Best regards, Jennifer
Friendly competent workman
Friendly competent workman. Answered all my questions and concerns. Left my home clean and tidy. Thank you
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was able to answer your questions and left your home clean and tidy. We truly appreciate you taking the time to share your positive experience with us. Best regards, Tom
Excellent service!
Matthew was obviously very experienced and thorough. He was a pleasure to have in the house and left everything clean and tidy. Thoroughly recommended.
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that Matthew provided you with such an experienced and thorough service while visiting your home. We always aim to leave everything neat and tidy, and it is great to know Matthew achieved this. We truly appreciate your recommendation. Best regards, Tom
I am very greatfull for the care and…
I am very greatfull for the care and consideration your staff have given to the job in my home and their kindness to me
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are truly touched to hear how grateful you are for the care and consideration our team showed you, and it's lovely to know they treated you with such kindness. We will be sure to pass your kind words on to the staff involved. Best regards, Tom
Very happy and would recommend your…
Very happy and would recommend your company keep up the good work very friendly and helpful enjoyed the experience the lady on the phone was friendly and made me feel happy and the guy who did the job was lovely and friendly and made me feel happy and comfortable
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that both our telephone team and engineer made you feel so comfortable and provided such a friendly service. We truly appreciate your kind recommendation and will be sure to pass your lovely comments on to the team. Best regards, Steffan
Completely waste of time and energy.
A routine annual boiler service has left me with no hot water for 3 days. An engineer came out, walked in, showed no id. Flipped a few switches and said its fixed. 6 hours later still no hot water and waiting in someone else to come again.
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for getting in touch, and I am so sorry to hear that you have been left without hot water following your service. I completely understand how frustrating and inconvenient this must be for you, especially while waiting for a further visit. We would really like to investigate what has happened here and help get this sorted for you as quickly as possible. Could you please drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
Very Highly Recommended
Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was carried out properly.. testing all elements which had reassured me all is now good. Left everything in a clean state as he found it. Highly recommended.
23 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer arrived on time and provided such a polite, thorough, and professional service with your air source heat pump and central heating. It is fantastic to know that you felt reassured and that everything was left clean and tidy. We truly appreciate your high recommendation. Best regards, Steffan
Terrible service
Terrible service. Came to look at the leak in the cylinder. Couldn’t raise an invoice for two days and then couldn’t get the part for a further three days. Left us with no water for 10 days as engineer even stopped the cold water. After, all of that, left the cylinder outside as ‘didn’t want it in their van’. Appalling system and should not be representing Daikin.
9 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
We are so sorry to hear about the difficulties you experienced with your water supply and the delay in resolving the issue. We completely understand how frustrating and distressing it is to be without water for that length of time, and this falls well short of the standard of service we aim to provide. We would like to look into this matter further for you. Please could you email us at CS@robertheath.co.uk so our team can investigate this thoroughly and help find a resolution? Best regards, Steffan
Excellent service of my Daikin air…
Excellent service of my Daikin air source heat pump. The engineer explained the process/equipment and checks performed. Thorough re gasing and cleaning of filters to improve efficiency. Great work and very pleasant.
22 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you received such an excellent service regarding your Daikin air source heat pump, and that our engineer took the time to explain the process clearly to you. Ensuring your system is running efficiently is so important, and we are glad our team member delivered a pleasant and thorough experience. Best regards, Elise
The gentleman is very knowledgeable on…
The gentleman is very knowledgeable on my heating system. Checked the outside box before checking the boiler. Made some adjustments for me, checked the filters and got rid of the excess air in my system. Very pleased with service.
22 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review. It is wonderful to hear that our engineer was able to get your heating system working efficiently and provided you with such a knowledgeable and thorough service. We truly appreciate you taking the time to share your positive experience with us.Best regards, Kat
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