Rockstar Games Reviews 1,746

there is no customer support, i opened multiple tickets trying to get help. I open a ticket so i can get help with my accoun and noone talks to me, they have an automated response and just close the ticket - mark it as resolved - people that have closed my tickets for no reason are - Arthur T, Kristy M, Doralee C, Karolina G, Seana T - Rockstar should fire them all - they are a multiple billion dollar company, they can get better support - yes i might seem like a loser but after a long day of work tryna hop on a game resolve an issue and actually just enjoy some free time, or actually getting some help - thats all i want . Rockstar please fire all these people Arthur T, Kristy M, Doralee C, Karolina G, Seana T , and get people who actually wanna provide some assistance and are happy to help.

NATURE OF COMPLAINT:
I am filing this complaint because I am entirely locked out of a software product I legally purchased, and Rockstar Games' automated support system is preventing any resolution.

BACKGROUND & PROOF OF PURCHASE:
On June 24, 2021, I purchased "Red Dead Redemption 2" on Steam for my Steam account (Username: meninblue).

Steam Transaction ID: 2920003547118239100

Payment: Mastercard ending in 09

SteamID64 provided to support: Yes

THE ISSUE:
To play the game on Steam, it forces a connection to a Rockstar Social Club account. The Rockstar account currently linked to my Steam profile uses an old, inaccessible email address (or was set up incorrectly). Because I cannot access that specific email, I cannot play the game I bought.

SUPPORT FAILURES:
For the past 14 days, I have been trying to recover access. I opened Support Ticket #36690978 and submitted the official Steam purchase receipt, my SteamID64, and transaction details. These are the exact proofs of ownership Rockstar requires.

However, no human seems to be reviewing the evidence. My tickets are repeatedly closed with automated, copy-paste responses stating they "cannot verify ownership" simply because the contact email differs from the inaccessible one on the account.

To make matters worse, as of today, Rockstar's Account Recovery web form is throwing technical errors, completely cutting off my ability to contact them or submit further requests. I am trapped in an automated loop.

DESIRED RESOLUTION:
I am requesting that a human supervisor at Rockstar Games manually review my provided Steam proof of purchase, verify my ownership of the 'meninblue' Steam account, and update the email address associated with my Social Club account so I can finally access and play my game.

Rockstar has profited 10.2 billion dollars off gta5 to date. They expect to profit 60+ billion from gta6. Yet they do not ever listen to the actual players..... No matter what, they ignore everything you have to say.
Save your money for a company that actually cares about their players.

Congrats Rockstar, you’ve done it again – 60€ for a game I literally cannot playReview: Oh wow, another masterpiece from Rockstar Games!
I just dropped 60 EUR on Red Dead Redemption II on Steam like a responsible adult, only to be greeted by your legendary Error 1.500.7 every single time I try to create the mandatory account. “Leider kann die Anfrage derzeit nicht bearbeitet werden.”
How poetic. Truly a work of art. Almost as impressive as your 15-year-old backend infrastructure. I’ve tried everything short of sacrificing a goat to the Rockstar gods:PC, mobile data, different networks
With VPN, without VPN
New emails, new usernames, DNS changes, router resets, incognito, time sync…
I’m an IT network engineer and even I can’t get past your clown show.

Your support ticket system? Also broken.
Your support email? “Outgoing only, lol we don’t care.”
Your entire account system? A sad joke from 2008 that somehow still survives in 2026.Thanks for taking my 60 bucks and giving me literally nothing but frustration. Really top tier customer experience. I’d rather play cyberpunk launch version again than deal with your garbage launcher. Never buying another Rockstar game. You people are a disgrace. Thank you for your attention to this matter, you absolute legends.

Only a stupid idiot from Rockstars could come up with a time trial on a hill that is absolutely unplayable. They live off our money and constantly make our game unplayable.
The whole Rockstars is a bunch of idiots as well as the people who support Rockstar!!!

They seriously need to do better with their customer support. While I did successfully recover my account and Rockstar eventually brought it back after consistent back and forth messaging it was way too much of a hassle. I'm pretty sure this company makes at least enough money to provide any real customer support and not some automated message.

This has been (ongoing) the worst customer service, I have experienced my whole life.
I have problems cause my account is connected to a non-existent email, I never had.
And every time u write to support, they just send another stupid link to (request ticket)
The cumstomer service needs to fired and stocked up new workers, who know how to handle these things.
Unprofessional money grabbing team.

Been locked out of my rockstar account due to their 2 step verification which they have switched on and locked me out with no way of getting the qr code to use on my authenticator app.

Customer service is useless all bots, my account is compromised, and I can't get it back, due to the two step verification, submitted 16 support tickets, and each time they close it, can't use my current Rockstar titles now and upcoming titles.

Worst support ticket system. They only allow a 2 support tickets for a lifetime. Not that they can see anything anyhow. They can not verify anything about their servers nor can they look into your account and verify any missions or anything you have accomplished. It almost like Rockstar just is about money and not fairness. There is no customer service numbers that I can call and complain either. Is there an attorney for a class action?

These people will rip you off not only that they can be kinda rude not only that u can't even call them when u have serious problems what a joke 😂🤣😂🤣😂🤣😂🤣😂🤣

VERY DISTRUSTING IVE SPENT WELL OVER 500$ IN REAL MONEY BECAUSE I AINT BROKE ON GTA 5 SHARK CARDS AND THESE PEOPLE TREAT U LIKE A DOG RATHER THAN A CUSTOMER WOULD HELP FOR CRAP VERY RUDE PEOPLE I THINK WE NEED TO GET A INVESTIGATION INTO ROCKSTAR GAMES ARE SELF AND REPORT IT TO A LAWYER GET U A CASE GOING THIS IS CRAZY I DISLIKE ROCKSTAR BYE FAR DO NOT SPEND UR MONEY ON THESE SCUM BAGGS

Amazing games, appalling customer service.

My account was hacked in Rockstar, and then I got banned in GTA Online because of that. After that, I started writing to support saying that my account was hacked. In the first ticket, they replied that the punishment was issued correctly. In the second ticket, I explained that I was hacked, but they said I needed to report a hack. The third time, they just wrote to me 'we will reset your password,' even though they didn’t reset it. Their anti-cheat, BattleEye, is the worst thing possible; it can’t detect real cheaters unless they earn a lot, but if a cheater somehow gives you money, you get banned, and also an HWID ban. Support doesn’t want to deal with anything at all. What can I say when one programmer just managed to make it so people get banned for no reason, and it’s impossible to appeal?

I download gta 5 online of money and they say me I need PlayStation plus for entry in the game rokstar and PlayStation are very stupid

So i had an issue with being unable to link my Steam with my Rockstar account. After more than !!!1 WEEK!!! to get a reply, the reply i received was absolutely useless and not even directed towards my problem. For a multi-billion company, this is utterly crazy...

Is not helpful at all with getting my account back. Ive lost my email account and they expect me to know the exact date when I created the account YEARS ago. They also want me to list the nickname that the account has but I dont know it because once again I dont have the account. They have closed over 7 tickets from me already because of "Lack of Information". How can I get the information from an email I no longer have access to.

Customer service is absolutely shocking. My steam account is linked to rockstar via an email address I know longer have access to. Totally forgot to change this when I changed internet providers. Have explained this to rockstar and they refuse to change my steam link to my new email address. Just fob me off and mark the game as solved so can no longer play most my rockstar games on steam. Waste of money and they’re living in the dark ages.

Because of the recent twitch drops i wanted get back to play. it like 8-10years i played the last time and i lost access to my email long ago because it got hacked and im not able to get it back. EA could fix my problem with live support in like 15minutes talking with them.
rockstar give only automated or copy/paste answers and instant close the ticket without even talking with me and tell me what they would need! worst support i ever had! thanks for nothing. never ever again i will buy any rockstar game!

Company banned me no reasons as do not play enterprise edition not play GTA since 23/04/2025 at 10:30pm rubbish customer service 4 time had my hacked did not do anything about it legit game play did not mod on my account
Even my Xbox account been banned