Rockstar Games Reviews 1,744

Non existent customer support, I suspect it is very poor AI. Had 5 tickets closed without reference and now they have blocked my IP address to try and prevent me contacting them.

This has to be the worst service I have ever had the mis-fortune to encounter.

I've now submitted two tickets to get a issue resolved about Red Dead Redemption 2 PC game not connecting to their Games Library but they have both immediately get marked as resolved without any action or solution. How many times do customers have to go through this nightmare customer service to be able to play a game that Rockstar is quick enough to take the money for?!!

They gonna ping pong you between people from customer support and wont help you get back your account you gonna have to buy the game again......

this company is terrible when it comes to designing missions for money some are to impossible to beat by one self and i swear if i have the same experience from gta6 ill never fck with the francise again and ill boyott it

I asked them to fix a ban on my account which occurred while I was on a private server (just myself) and thier reply was don't do it again and we are enforcing the ban tried to get a real person but all I got was bots shoddy company

When I contacted the rockstar support team the gave me an answer to my problem than I tried to do as the told to reset my email, then it gave me an error and ik contacted them again and the only sent an automated massage and ok kind find any other solution for my problem

Its ok sacking employees for creating a union . massive law suits unfair dismissels incoming . and a massive petition to just boycott rockstar gta 6 . And if rockkstar dont apologise and offer them their jobs back then some of the devs might just release all your secrets and source code and finish the company off paybacks is best served stone cold

Non existent customer support, I suspect it is very poor AI. Had 5 tickets closed without reference and now they have blocked my IP address to try and prevent me contacting them.

This has to be the worst service I have ever had the mis-fortune to encounter.

Rockstar is bad I purchased gta5 on steam ages ago lost my rockstar account login so put a ticket in for help asked them to remove the linked account on the game and they won’t do it I understand I can’t get in to old account and email but I ent asking them to get me back in to old account I’m only asking for them remove the linked account and delete it as I’ll make a fresh account and link a new account to my game but they can’t even do that without security stuff simple task off remove the account not get me back in it just remove the account they no way they need confirmation from my old account for them to remove it so game useless to me can’t play without account can’t even open the game requested my money back and the emails go quiet feel robbed tbh don’t deal with rockstar they won’t help in any way and will only cause you problems

They used to be great, but today they just suck, and try to milk the costumers like Cows!!

They don't care about the player base. They've made enough money to quit so they have, while opening pre order for the next installment and pushing it back an entire year.

I am the legitimate owner of an Epic Games account where I own a copy of Grand Theft Auto V. However, my Epic Games account was linked years ago to a Rockstar Games account that is NOT mine. I no longer have access to that Rockstar account or its email.

I have contacted Rockstar Support multiple times and provided proof that I own the Epic Games account, but they keep asking for verification from an email that isn’t mine. I have explained this clearly, but they have not resolved or escalated my case.

I simply want Rockstar to manually unlink my Epic Games account from that wrong Rockstar account so I can use my game normally.

Please help me fix this — it’s been weeks of frustration.

It’s em all abaut the money,..
I lost acces to an old email that was deleted years ago but it seems that this was the email linked to my rockstar account after sending 25 emails to support they never helped me out, i send them pictures of my id card , made a video of starting up the game and joining send them even pictures from the paskey i have on my macbook and even more like a purchase of a shark card i specialy made to proof it was mine

But quess what no help at all they always answer the same answer that they where not able to help or verify my request

Well i played for years red dead redemption and gta 5 online and made a lot of purchases and spend a lot of time on there

The service i got is terrible, a company like this with such a terrible service well i was hyped for the new gta 6 but guess what i dont need it anymore spending so much money and time on this acount to what to lose it al??

U canot even proof it anymore with ure own id? Only by that specific email?

Come on guys in what year do u guys live?

Worst support i have ever heard of, i have been working support for years but i never ever seen anything like this in my life.
I would not trust this hustle company with anything.

Yep... as others have said below. Trash AI company with no real human support anymore. I have been locked out of my account and unable to get back in and I too just get AI responses and the tickets just get resolved. Thanks for wasting my money.

I'm writing you a review I couldn't ignore. I met a staff member in the chat and thought he'd help me with my problem. I messaged him to ask him to call another staff member, but he kept denying it. Then I decided to write, "Are you a bot?" He replied again that he doesn't discuss such things in the chat. I messaged him again, "Are you a bot?" The response was the same, only slightly different. I messaged him again, but he'd already replied, "It was nice to help you," and closed the ticket. And I realized it was a bot. The platform seems to be getting rid of the normal support it used to have and is creating bots that pretend to help or just pretend support exists. This bot exists in English-language support. What can I say about Russian-language support? I met someone normally the first time, like "Ruslan H." Although he couldn't help me because of Rockstar's policy and my poor memory, he communicated well with me in the chat. I felt like we were communicating as one person to another.

Gta starting play

incredible games but omg the office is terrible. No customer service at all. just standard letters sent and no interest in resolving the problem at all. You would have thought games like this would have a dynamic back bone but sadly its a very shallow company.