Rockstar Games Reviews 1,744

Paid lot of money and time in Gta V and Red dead redemption 2 and I can't play anymore, because I lost the phone with 2-FA. Creating a support ticket, get answered ONLY by bots. They are keeping my account and EXPENSIVE games hostage

Rock star's gotta be the biggest joke when it comes to online Play their game messes up every time I play It. It glitches out it screws you out of money, or it says it can't connect with the rock star servers like they don't make enough money to have good enough servers to play on and then they say they fix the glitches, but we all know they're full of it, they get paid so much money to do absolutely nothing. They are a joke and I wouldn't waste your time on them.

Ive tried to contact their support about getting my account back as its been hacked many years ago. I gave up back then as they didnt do jack sh!t about it, and wanted to see if they've gotten better now...Nope. I want them to remove a 2-factor that have been added onto my account, which i do not have access to, and all their AI bullshit do, is sending me links to remove MY 2-factor, which ISNT added onto my account.
This is prob the most useless and imcompetent support in the entire world. Its run by brainless monkeys, setting an AI up to do their jobs for them. Worthless company. Could NEVER recommend buying anything from them and expect a good support if anything goes wrong.

Bastard Idiots,never Rockstar!!! I'm about to cry. I've been waiting all year for snow and Santa missions. I even bought PS Plus for two accounts because of this, and I'm so incredibly sad and disappointed that because of bad players, there's only one week of snow this year. I'm so desperate and sad that there's only one week of snow this year. I'll never play GTA Online again. I loved your games and Adversary Mode and played GTA for years. Now I won't anymore, and I certainly won't buy GTA 6 if the team is like this!! 😭😭😭

Absolutely garbage.

Decided to get back into GTA V after years away from it. Turns out my old R* account is linked with a suprt old email that I no longer have access to, and apparently hotmail accounts are permanently locked if unused for a longer period (supposedly after 365 days). This means I can never recover that email address. I contacted R* support, and oh-boy what a joke.

First I recover on their support website under the tab "lost access to my email address". Then a ticket is automatically created through email. They just told me to re-do it through their account recovery, which is from where the ticket was created in the first place. I tried to respond to the email to expalin I had clicked on "lost access to my email", which is exactly what had happened. But you can't respond to their support's email and they had marked it as "solved."

I did what they asked but changed whatever option so that I opened another type of account recovery ticket, just to be able to hopefully get some sort of help.
Nope.
"Too little information provided, we can't prove you're the owner." Now I filled out everything except for my R* account name as I haven't used it in years and I can't recall that. I even entered the EXACT date on which I purchased GTA V, over 10 years ago, and I found a receipt for it.
Where they want you to prove you're the rightful owner, THEY DO >>NOT<< EVEN ASK YOU FOR YOUR NAME OR DOB.

Again, I get the email response that I haven't provided enough proof that I'm the rightful owner. Email marked as "Solved" and I can't respond to the email. Their support literally doesn't have a live chat option in 2025, but merely a website form you fill out and then get a response over email to which you can't reply. Disgusting company.

Rockstar Games revoked my access to gta 5 once they found out I was a member of GMB union. What a disgrace!

I love playing gta but can’t stand the glitch when the leader in cayo perico can’t move right after escaping the villa, how hard is it to fix

Rockstar Support is an absolute joke. I reported a clear technical issue where my GTA Online account is falsely marked “not eligible for migration,” and instead of reading my message, they spammed the exact same copy-paste response over and over. No investigation. No explanation. No human logic involved. Just automated garbage replies that completely ignore the problem. For a billion-dollar company, this is embarrassingly incompetent support. If you’re unlucky enough to hit a real issue, don’t expect help—just scripted responses and wasted time. One of the worst customer support experiences I’ve ever had.

Bought RDR2 on steam just to find out I had a rockstar account many years ago linked to my steam account and to my old, nonexistent email. I don't care about it, but the game would not work without it, it is impossible to create new rockstar account and support is so defunct that it is virtually impossible to change email on their account which I don't want to know about in the first place.
Don't buy their games, no respect to customers at all.

Bought GTA 5 and then it popped up with some stupid code already used error when I bought it directly from steam contacted support and they took weeks to respond

Changed emails and they refuse to let me run the software anymore - stating they can't verify it's really me. Lost my money to them. Jerks

Bought RDR2 in 2019 , have played with it for years, now i wanted to replay the game but their bugged shit system doesnt send 2 step verfication code via email, so i cant login to my rockstar account. Since no login, u cant even request help. made new account trying to ask for help but the piece of shit customer service staff not even listening to people's problem. Repeating the pharse like a good lilttle parrot to make request ticket from the account i have problem with, knowing it well, its impossible since i cant log in. Provided every data, to prove it is my account but they are closing the request like if they done anything to resolve it. Most piece of shit company i have ever seen, i hope they go bankrupt. Never ever gonna buy one of its shitty games ever again!!

awful. locked out of a game i never played. support is awful after 4 tickets closed without asking for info... this company is trash

I was trying to recover my account but the support didnt listen to me at all, and just ignored me

They suspended my account for a month and deleted all my progress and now i’m back at level one for no reason

I was banned for my account being hacked I did not hack this account I do not know how to do that I promise this is the first time this had ever happened please help I swear I did not do this i changed my password and user info to prevent this from ever happening again!! this is unacceptable and you guys aren't listening or reading my messages you just are closing the dispute if this isnt fixed im going to report you this is unacceptable

No customer support whatsover. Bad ticket system, no repsonse, kept sending in new information and 2 years later still none of my Rockstar games work. Worst company on the planet.

I have spent alot of money with this rockstar and I just been having problems with them saying that I lie and they told me I'm not allowed to own more than one copy of the game?? WTF I told tec that he is full of shit, you 100% can buy what ever you want and for them to say I cant get help on my account that has been ruined by hackers and now they threaten to bann me over owning more than one account? WTF?? Then Told I cant have my account fixed to bad... Humm Such rude group, Not only I was unable to do your stupid missions this last couple of weeks as Im kicked everytime at the end of my heist and worse you all say to bad cant help your account red flagged?? WTF Red Flagged?? I will file and report this as the are in. Also I was told I can be banned wiped if I take this further, this is a threat to ask for help and ask for account fixed, How can you threaten a customer that has been shopping and streaming ayour crap and this unfair games is now the trip that rockstargames does as the do not care about your game and only care about hackers and griefers.. I didnt even make a clame when I got dossed on there stupid site. This is unfair and I have all my receipts. They dont care if you are hacked, they only want the green. So sad. Then they sit and repeat and read scripts and never look at the notes so its all a waist of time.. Be warned hackers steal your info and rockstargames threaten the players that are being that turn them in when they ask for help and DONT DO NOTHING> I will file this with BBB and thr UNITED STATES ATTORNEY GENRAL. Case#34355568 PS NOT COOL TO SAY YOU GET BANNED IF REPORTING TO BBB AS THIS CAN BE A LAWSUIT>> YOUR CALL!

Totally unhelpful, unreasonably long waiting times for answers considering the size of this company

Imagine you have a problem connecting to Rockstar's service via the launcher, and you've tried all possible solutions, but it still doesn't work. There's no support from this lousy company, just a standard reply.