Rogue Online Reviews 

110
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products upon arrival, often highlighting the careful and protective packaging. Many appreciate the wide range of items, fair pricing, and the company's ability to secure sought-after collectibles. Reviewers also commend the fast and smooth delivery process, noting that orders arrive quickly, supported by excellent, friendly, and helpful customer service. However, some customers noted occasional delays in delivery, particularly with pre-orders, which sometimes took longer than expected. A few people also felt that communication regarding order status or product availability was unclear, leading to dissatisfaction with issue resolution or refunds.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent condition of items upon... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the easy ordering process, prompt... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping and prompt... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is often supportive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience was great little disappointed that as per usual American/overseas gets products before Australians do.

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

110 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(110)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. The team responded promptly when I had questions on my preorder and everything dispatched on time.

28 April 2026
Rated 5 out of 5 stars

Great service and helpful support

I had a very positive experience with Rogue Online Australia. Their team was responsive, professional, and very helpful throughout the process.

What I appreciated most was their communication and willingness to assist. They were supportive, clear in their responses, and made the overall experience much smoother.

It is always reassuring to deal with a company that is approachable, customer-focused, and willing to help when needed. Based on my experience, I found them reliable and professional, and I would happily recommend them.

12 April 2026
Rated 5 out of 5 stars

Great stock selection of Pop Vinyls

Great stock selection of Pop Vinyls, my first order was a rare one my son gave as a gift to a collector friend. This order is for my collection and even though I haven't had them gifted to me as yet (birthday present) I can't wait to add them as one is a limited edition and the other is a US exclusive. Easy order process and speedy collection time. Keep up the great work!

25 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, fair pricing, and the item arrived exactly as described. I appreciated the regular email updates that kept me informed about my parcel’s location throughout the entire process. I would happily purchase from them again.

22 February 2026
Rated 5 out of 5 stars

I just keep coming back.

Ive ordered many times from Rogueonline because the service is just so damn good. Pricing is great and they pack orders better than anyone. The OCD they demonstrate in packing is incredible. I hope theyre proud. Definitely wont disappoint.

Thank you.

23 February 2026
Rated 1 out of 5 stars

Lied about preorder status

Lied about preorder status on a TCG product once it released and market price was much higher than my original pre order price. Told me they never received the product and refunded my order, less than a week later they have it in their shop for double price. Do not support these liars

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Preorder kept changing dates from…

Preorder kept changing dates from october to February, customer support told me they would be sent early December but it got shipped in February. Whats immature is customer support telling me they will get back to me and never do and also still imposing your cancellation fee after an item was 4 months late than its original pre order date. Perhaps a 1 star was a bit undeserving but its unfair to have to pay a 20% cancellation fee for a pre order that was delayed for months.

2 February 2026
Rogue Online logo

Reply from Rogue Online

Unfortunately ETA dates are provided by the distributors and are subject to change as mentioned within the T&C, there is nothing that we can do about it, leaving a feedback based on that is childish and immature. The Staff cannot speed things up, ETA is an Estimated Time of Delivery and subject to change as stated by the distributors and mentioned within the T&C, if you had complained regarding an order that was in stock and was ignored and not shipped for weeks then I would agree with you, but that is not the case.

Rated 5 out of 5 stars

Great customer service fast shipping…

Great customer service fast shipping great communication on the order. Excellent packaging too I was worried as have bought collectibles from other retailers and been disappointed with lacklustre packaging and delivery however rogueonline is now our go to retailer for pop vinyls

25 January 2026
Rated 5 out of 5 stars

Good service and good deals

Why waste your money with companies like EB Games and Popcultcha when you have Rogue Online? Every experience with the big buy has been nothing but positive. Always welcoming and always have good deals. Heaps of Funko Pops for $10, and lots of chase editions for really good prices. Went there to get a Zoro Pop for $10, and the guy did his best to find the pop even though it was a small peanut order.

31 January 2026
Unprompted review

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