Rogue Online Reviews 

111
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items frequently arrive in perfect condition due to meticulous and protective packaging. Many reviewers appreciate the efficient delivery service and the company's responsive, helpful customer support that promptly resolves issues. The wide selection of products, including exclusive items, is also a significant draw for consumers. However, some customers experienced longer delivery times, especially with pre-order items where dates occasionally shifted. A few also noted customer service communication being unclear or unprofessional, with concerns regarding order handling post-refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Order

Clients share positive opinions on order, with many reviewers praising the easy ordering process, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Quality

Customers had positive experiences with quality, consistently reporting that items arrive in perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience was great little disappointed that as per usual American/overseas gets products before Australians do.

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

111 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(111)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Rogue Online

PROS:
- Overall ordering process easy and smooth.
- Very cool wide range of stock

CONS:
- Customer service unprofessional in tone and unclear at times.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

Don't shop here

If I could give no stars I would

31 July 2025
Rogue Online logo

Reply from Rogue Online

Fake Review, blocked from further access tot he website.

Rated 5 out of 5 stars

Awesome Experience with RogueOnline

Always had a great experience shopping on RogueOnline.com.au! The website was easy to use, and they had an amazing selection of collectibles—especially for Funko Pops, trading cards and anime merch.

Even though I ordered couple of pre-order items which became available, everything went smoothly. The items arrived safely, packaged really well, and in perfect condition. You can tell they take care of their products and customers.

Customer service is always friendly and helpful when you have a question etc! and I appreciated the quick responses. Overall, super happy with my order and will definitely be back for more in the future. Highly recommend to any collectors out there!

14 July 2025
Rated 5 out of 5 stars

AMAZING

I wanted this new Warcraft set of Pops including the special Chase Pop, only Rogue had them listed. New to this company, I did some searches and of course bad reviews always pop up first. I read past them and saw some good reviews. Considering it was large sum to purchase the set, I took a chance and pre-ordered. The items arrived today, in covers and we packed. I was so amazed and pleased I took the risk and read past the bad reviews. Rogue kept the order updated with email notifications and the items are perfect. I now have my new go to place for pop vinyl. Thank you Rogue, you are awesome.

16 July 2025
Rated 5 out of 5 stars

Cheap Find

The item is exactly as it's shown, great detail, the pop vinyl box is fully protected and the package was properly delivered safe and secured. And I'm glad I came across something that was cheaper than any other websites I've seen! :)

8 July 2025
Rated 1 out of 5 stars

Made a pre order (Fully paid) but no response at all

Made a pre order (Fully paid) of a Charizard Ex box last January and up to now my order is not yet processed for shipping. So I wrote an email but got no answer after almost 10 days. When I visited their onlineshop today, Saw it is already available for Pickup at their Shop. Made an Paypal dispute and said it is not available yet in Australia but they could have explained their side with my inquiry before and yet not even a single hello was sent back as a reply. Beware for those going to order.

7 July 2025
Unprompted review
Rogue Online logo

Reply from Rogue Online

The product is NOT available for pickup, it is still available for Pre-Order, this item is NOT yet released here, furthermore you did not contact us with a question, you opened a PayPal dispute............... You have been blocked from further access and fully refunded.

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