Rogue Online Reviews 

112
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items frequently arrive in perfect condition due to meticulous and protective packaging. Many reviewers appreciate the efficient delivery service and the company's responsive, helpful customer support that promptly resolves issues. The wide selection of products, including exclusive items, is also a significant draw for consumers. However, some customers experienced longer delivery times, especially with pre-order items where dates occasionally shifted. A few also noted customer service communication being unclear or unprofessional, with concerns regarding order handling post-refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Order

Clients share positive opinions on order, with many reviewers praising the easy ordering process, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Quality

Customers had positive experiences with quality, consistently reporting that items arrive in perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience was great little disappointed that as per usual American/overseas gets products before Australians do.

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

112 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(112)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful Experiences

I’ve purchased multiple things this year and beside the times being long due to the companies like Funko taking pre-orders long in advance (which is not Rogues fault at all) everything has always shown up and with no faults whatsoever. I wish I could attach photos to prove my purchases. I enjoy buying from this store. I do already have pre-orders pending, and will be purchasing more in the future. This store is also sometimes the ONLY store in all of Australia to even stock overseas products.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service…

Rogue Online provides exceptional service! Their selection of pop culture merchandise, especially Funko Pops, is fantastic, and all the figures are shipped with protectors, ensuring they arrive in perfect condition. Shipping was fast, and the customer service team was quick to respond to my inquiries. Overall, I’m extremely satisfied with my experience and highly recommend Rogue Online to any collector looking for quality products and excellent customer care.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Have been dealing with Rogueonline for years. Always my go to destination for funko pops.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

I pre ordered months in advance for the…

I pre ordered months in advance for the One Piece Double Pack. Close to $500 only for them to cancel my order and only refund me .56 cents. They refuse to respond back to me. Stay away. I have the pictures that you only refunded 56 cents. Partial refund

14 October 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Your payment was made via AfterPay, the refund was made in full and goes back to whatever payment system you used at the time, we cannot manually transfer you the funds, you need to contact the payment system that you used.

Rated 5 out of 5 stars

Highly recommend!

Great dealing with Sia! Timely, efficient & helpful communication & process. Item exactly as described & very well-packed to protect it. Very professional & wouldn't hesitate to buy from them again! Highly recommend! Xxx

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Misleading preorder...

Bought some figures online that had almost no indication of it being a preorder, except for a small bit of text in the description. Purchased in Febuary, ETA was for April, now it's the end of September and there has been zero updates. Feels like I just got scammed.

28 February 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Negative feedback helps just as much as a positive feedback, Preorder notice on the product is VERY CLEAR, we have over 90 thousand regular customers that us the website with no issues, if you can't see it then you have serious issues. The ETA dates are (ESTIMATED DATES) supplied by the Manufacturers and Distributors, if they change the date then we have no control over the matter. There is no reason to update you further individually when the product ETA notice is updated on the Website! Your lack of knowledge, understanding, patience, and maturity is outstanding! Perhaps in the future you should use physical stores for your purchases and avoid using our services.

Rated 5 out of 5 stars

Great site for ordering rare pops

Great site for ordering rare pops, The purchases always come professionally wrapped to avoid any damage especially since I order international and the customer service was very helpful as well with quick replies and sorting out any problems I had

23 June 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buying with these guys and am more than happy with the result. Pop vinyl came in mint condition with a protective case and came very quickly. I had been looking for this one (special edition) for a birthday present and was extremely happy that they had it and at an excellent price. Have no hesitation using them again and would recommend to anyone!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Company and service.

I've been buying Funko and TCG products from Rogue Online ever since 2020 and have never had any issues with the service provided. Always packaging things with care and quick if I needed help with anything. Will always be buying in the future.

26 December 2023
Unprompted review
Rated 5 out of 5 stars

Rogue is the best

Rogue is best site for pops and collectible’s! Been purchasing from Sia and his team for years and their products are always the best items!! Excellent customer service and Sia is always ready to give advice and suggestions!! A+++++

25 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company if your looking for Funko Pops or TCG products. Highly recommended.

Have been ordering Funko Pop Vinyls and protectors from this company for a few years now. Easy to deal with. Great communication. Pops always come nicely packed and with Pop Protectors, so they're always mint unless stated otherwise. Good place to find those hard to get Funko pops (grails) that you can only get from overseas or special events. Also started buying collectable cards from them too (One Piece and Yugioh)

25 December 2022
Unprompted review
Rated 5 out of 5 stars

I’ve been buying from rogue online for…

I’ve been buying from rogue online for the past few years now and can’t fault anything. Customer service is one point and packaging is fantastic. Can’t think of anything negative. Will definitely continue to buy from them in the years to come!

25 December 2023
Unprompted review

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