Rohan Reviews 319

Excellent products supplied by excellent service

Prompt delivery.
Lightweight as required.
Would like cargo pockets

Have bought quite a bit of Rohan kit over recent years. All of it is high quality and very durable. Sizes are generous and jackets are generally made to accommodate several layers. Waterproof equipment stands up to wet weather. Shop staff are usually very helpful and knowledgeable.

Ordered two online items to collect from our local shop on collection only one item could be found, I was told that a good search in the shop would be carried out as there was a staff shortage that day and then it would be posted out to me which is duly was, resulting in good customer service 😀

I am furious with Rohan. At the end of February I purchased a full price pair of amblers trousers. One week after they arrived I received an email from Rohan offering 25% on Amblers trousers. This is not the first time they’ve done that. I see no point in buying full price from them in future. If they were going to offer me a discount so quickly after purchasing full price they should’ve offered to reimburse me.

Really impressed with the speed of delivery. I bought items in the sale and am very pleased with them.

Prompt delivery, great kit!

Great value and free delivery. Store super helpful when contacted as we were delayed in collecting.

I’ve contacted the helpline 4 or 5 times since November requesting a return label & Becky promises she has sent & emailed it to me yet nothing ever arrives. Is there a manager to contact to bypass her? The aftercare service is nonexistent as they seem to want to prevent you from returning items for repair - it’s ridiculous.

Good quality products with a great discount at sale time.
Can arrange to collect in store, I do often, and try on the clothes I ordered. If the wrong size can change and/or reorder, simple!

Arrived at click and collect on time.
Trousers were a perfect fit.

The zip could be more robust while zips on the pockets would have added security. Otherwise it is a satisfactory fleece for Spring and Autumn but not as satisfactory as the Rangefinder it replaces!

I have been dealing with Rohan since the 70’s. Brilliant company - never a complaint!

My order, purchased as a gift, Rohan Merino Union 150 short sleeve T-shirt, size medium, was of excellent quality and true to size. The recipient was more than pleased with its lightweight comfort and warmth. The T-shirt acts as a very good under layer on colder days.
Service from Rohan was good as always, the item was delivered on time.

The site is OK but I think it would be bbetter to show an item and then the various colours that are available rather than a separate photo for each one

Very quick turnaround in choice and very satisfied with product.

I have worn Rohan clothing since early 80s. So I understand the great quality and the lightweight stylish ethos. So I bought the new microgrid jacket in Flare Red. It's lightweight, warm in a light jumper sort of way, gives adequate wind protection when I'm cycling, looks good. Two gripes; the zip works beautifully but the puller is tiny and feels lightweight, would prefer a heavier weight zip. The chest pocket is massive and goes right into the armpit. Hence a mobile phone or pens always lie horizontal and look stupid and are a pain to retrieve. I plan to create a vertical division to keep the phone upright.

We had bought clothes from Rohan many, many years ago so we decided we would check out the Rohan shop in Stony Stratford which is just a 15 minute walk from our new house. The small shop is well stocked and we were impressed with the staff, especially Dale. We have been in and out quite a bit over the last couple of years browsing, the staff were always polite, attentive when required. There was never any pressure to buy any of the many items we tried on. We bought a few pairs of trousers last year, which have been great and are worn daily. We decided this year we needed some wet weather gear but were unsure what we would need. Dale spent the next few hours finding out what type of walking we were going to do; what weather conditions; what style and colours we preferred etc. He patiently explained the various Barricade technology terminology (MVTR, Hydrostatic Head etc) in terms we would understand. He and Carol were very helpful when we wanted to try on different colours/sizes/styles of clothes – nothing was too much trouble. We bought both the Valen (waterproof) and Solar Fleece Jackets, which will be great for layering and can be worn separately for the different seasons/weather conditions ahead. In fact we were able to test these out the next day - we were very pleased with the results. The colour and size of Dry Ranger trousers we wanted had to be ordered, but these only took a couple of days to come into the shop (we did not want home delivery). We went to collect them and Dale and his team were happy for us to try them on before we took them home. It will be the first time we want it to rain so we can try the trousers out with our other purchases – I don’t think we will have to wait long!
Yes these items are not cheap, but the quality/design (number/placement of pockets etc) and as they should not need replacing for many years to come, make them worth the cost. We also bought during a sale and got 15% discount. My husband bought some Global T shirts (short sleeved) on Dale’s recommendation, as he gets very hot walking and his other T-shirts always got soaked through. The Global T shirts are amazing and were hardly wet after our walks. They also dry out really quickly with no nasty smells; not having to iron them is a bonus. So well done Dale, my husband cannot wait until the new colours arrive. We will certainly be back.
It is a pleasure to find employees that take customer service seriously (very unusual these days) and know their clothing range, which is all down to Dale and his team.

Web order for three pairs of trousers, long story short, one pair came from warehouse, one pair came from Keswick shop, pair from Ambleside shop never arrived.

Phone call to customer service, web contact to customer service, two emails to customer service .. no response at all !!

Only option now is credit card chargeback .. for a "premium" company all I can say is they're absolutely useless and customer service is a joke.

It is with regret that I feel the need to write this negative news, but I have given Rohan the chance to contact me regarding my experience, but they have not done so.
I purchased a pair of trousers from the Bridgend branch, but wanted to return them to Hay-on-Wye.
The lady at Hay-on-Wye told me that it was normal procedure to send these back and then I would get a refund. I accepted this.
However, time went by and I recieved no refund. I phoned Bridgend and Rob, who was brilliant, stated I should have received a refund there and then.
I then phoned the Hay-on-Wye branch but the lady repeated that it was policy to send them off.
After no refund, I phoned customer service, where I was told the policy is to refund at the shop. I was then given a refund.
I am disappointed by the Hay-on-Wye branch and the way they gave untrue information.
I am also upset that I haven't received a phone call from Rohan as I asked, to share this.
I have since heard from Ellie from customer service, who has assured me that my complaint has been escalated. She dealt very professionally with my issue and as such I havecadjusted my rating.
Please 'Rohan' match your quality of product to that of your dealings with customers.