Rollbit.com Reviews 4,126

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, encountering issues with withdrawals and account access. Customers also frequently report problems with customer service, describing it as unhelpful, slow to respond, and providing generic or evasive answers. The website's functionality was also a concern for many, with reports of difficulties accessing accounts and managing funds. However, some customers also noted a positive user experience, finding the interface smooth, modern, and easy to use, with seamless deposits and withdrawals. A few other people also felt that the customer support was responsive and helpful, and appreciated the variety of games and features offered.

What people talk about most

Payment

Consumers consistently express significant dissatisfaction with payment and withdrawal processes. Many report... See more

Website

Reviewers highlight negative aspects of the website. Many customers describe it as a "scam site" and advise... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report that support teams delay, deflect,... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report that support... See more

User experience

Customers had ambiguous experiences with user experience. While some reviewers praised the clean, fast... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Blocked my withdrawal of own funds after sending Ethereum and withdrawing in Solana after wagering a substantial amount. Considering I had wagered over $1.5m USD over several months and was highly a... See more

Company replied

Rated 2 out of 5 stars

Just had to share m͏y͏ u͏n͏b͏e͏l͏i͏e͏v͏a͏b͏l͏e͏ e͏x͏p͏e͏r͏i͏e͏n͏c͏e͏.͏ O͏n͏ a͏ w͏h͏i͏m͏,͏ I͏ d͏e͏c͏i͏d͏e͏d͏ t͏o͏ s͏t͏a͏k͏e͏ a͏ s͏i͏n͏g͏l͏e͏ d͏o͏l͏l͏a͏r͏ o͏n͏ m͏e͏g͏a͏r͏o͏l͏l͏.͏i͏o͏ p͏r͏i͏z͏e͏ d͏r͏a͏... See more


Company details

  1. Gaming services

Written by the company

Innovative crypto gambling & trading platform. Win and trade Bitcoin and Ethereum. Provably fair games. 1000+ slots and live games. Instant withdrawals.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Scammed me and wouldint let me withdrawl

12 October 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Michael,

We are sorry to hear you have not had the best experience at Rollbit.

Please email us at complaints@rollbit.com and provide us further details so we can investigate the matter for you.

Rated 1 out of 5 stars

Worst experience I have ever had with…

Worst experience I have ever had with any crypto casino. I was a platinum member with close to $1 mil turnover for about 10-11 months, their customer support can't be even discussed - only general messages, super bad, I self-excluded myself - they decided the best decision is to go away, did not offer me any kind of option to come back, no rewards, nothing. They even went further, all the money I played, they think is so good they won't reward me and give me back my rakeback. Worst experience of any casino I ever had for 15 years. Hope and I really hope none of you ever register ever, your money or feel for casino will be 0 to minus 9999

14 October 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Vladimir,

We are sorry to hear your experience hasn't been the best.

Please email us at complaints@rollbit.com with more details and we will look into this for you.

Rated 1 out of 5 stars

They are scammers

They are scammers! I bet on sports, if I won, they always paid. But recently they limited the withdrawal of funds, and asked to go through verification. I sent all the documents, they accepted them. But now they ask me to report other accounts that I allegedly own. But I don’t have them! I always had one account, I never created others. Support works disgustingly, they answer once a day. And each time they ask to report the accounts that they came up with. In fact, they just don’t want to give my winnings! Do not register with them, this is a very bad company!

4 October 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Gleb,

Sorry to hear you haven't had the best time at Rollbit.

Please email complaints@rollbit.com with more details and we will look in to this for you.

Rated 1 out of 5 stars

No KYC. Dangerous

Hi. No KYC to deposit and witdraw. I closed my account PERMANENTLY and after some weeks i can re-open without any problem. Not secure! Mores responsabile gaming and protection to player please

1 October 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello again Comunidade,

We can assure you that accounts that self-excluded permanently for whatever reason cannot be opened.

Please contact our Support regarding the account closure so we can check the wording used and we will check the matter for you ASAP!

Rated 5 out of 5 stars

The best

The best. Own the Casino! $rlb

16 September 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Mateus,

Thank you for your positive feedback, great to hear that you have enjoyed our services!

If you have any further feedback or suggestions how we can be even better in the future, please contact our support via email at support@rollbit.com or through the Live Chat.

Have a great day!

Rated 4 out of 5 stars

Rollbit is a leader in the online…

Rollbit is a leader in the online casino arena. As a gambler the site has been super attractive to me between there slots and the nft jackpot. Not to mention you can get loan with no interest as long as you pay it back in full in 30days up to 90k I believe. I've lost a total of 96k on this site but I have fun doing it lol. Total of 2.6mil wagered.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

I have gambled on Stake, Roobet, Gamdom, 500casino, Shuffle and Rollbit. I do minimum bet 20 cents spin. I have never seen so many deadspins as i have on Rollbit. It's absolutely disgusting. They say oh it's all luck, but when you do minimum bet spins the sample size defies luck. ALL the other site you have win some lose some, but on rollbit it's just LOSE! this week alone was the absolute worst, I deposit twice $144 that produced 3 bonus paid $25 combined, then $90 that gave ONE bonus that paid $1.20.

7 September 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Traip,

Sorry to hear that you have not had a great experience at Rollbit.

It is paramount to recognise the fact that we cannot affect the outcomes of any of the games hosted on our site. That is because we are doing just that, hosting them.

Any given game from any game provider will operate the same regardless of the site hosting it, and that is of course also the case at Rollbit.

We do hope however that your luck turns in the future!

Rated 1 out of 5 stars

costumer for a long time, refused to get his money.

i had a deposit of 270 dollars which didn't went through. therefore I turned to a customer service supporter (razor) who helped me receive the money again. I tried and deposit again but it didn't go through again. which was strange because I have always used paybis to deposit with. but yes, it didn't go through and that's why I contacted customer service again.

I met a guy called benji, which is no use. He ignores what I write and seems very indifferent to what I have to say. I would really like some help, because I have deposited 270 dollars which have not gone through for the second time. I can understand from Benji that it was from the house the first time. but I didn't feel I was informed about it. I see it as scam when you omit information. especially because I have always been a costumer here with rollbit for a long time, but I simply don't want to deal with it if it's like this. then I leave this page. i can understand u guys dont support base network. but since i have used it for over a year now. i simply doesn't understand this situation.

- dino_cheats

1 September 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Lucas,

Sorry to hear you have ran into such issues on our site.

We discussed this with our colleagues in Support and we believe that they have contacted you regarding these funds.

If you haven't received this message, please contact our Support again and they should solve this for you in no time at all!

Rated 1 out of 5 stars

It's just a proof for scam.

After i posted review here, rollbit answered for it like "contact our support, we will help you"
I texted to support, they telling same like "list your other accounts"
But i said them a lot of times that i havent got any other accounts on their platform.
ALL GAMBLERS you need to know - Don't come here, they are big scammers.
No withdraw, no help, just scam. They only wanna keep your money and that's all.

30 August 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Turn,

Sorry to hear that your issue was not resolved.

We can assure you that everyone who uses our services within the rules and does not engage in any questionable activity, alone or together with other individuals, won't have any issues depositing, playing and withdrawing from our casino.

Therefore we can confirm that there is no "scam" from our side, but we do investigate any misuse of our services and take appropriate action if necessary.

Hopefully this clarifies the situation for you!

Rated 1 out of 5 stars

Be very careful of this company

Be very careful of this company. I joined for sports betting, deposited funds, then couldnt find the sports betting option
I then spoke to customer services who said 'Sports betting is not available for UK customers'
When I asked to withdraw my funds they said 'Terms and conditions mean you have to wage your whole deposit on our games before you can withdraw!

Very misleading in my opinion, I'll be raising this with my bank, as it didn't make it clear on sign up that sport betting is not available for UK residents and then to refuse withdrawal of funds is very dodgy

Further update - 'Caleb' from Online chat said they would raise it as a ticket then just disappeared and ignored any chases from me...

Further update 2 - They've now stopped me being able to log in. Tried to reset password and I get a message saying account does not exist.
Onto customer services who have sent me new password links, but still wont let me into my account
and I'm now getting a message saying 'my account is unavailable' - Raising with the bank now, but STAY AWAY from this company at all costs

Update 3 - Since I wrote this review, they have refunded me my stake

19 August 2024
Unprompted review
Rated 2 out of 5 stars

Rollbit wager volume is fake and they…

Rollbit wager volume is fake and they are selling from other wallets, while doing buy backs and burns. that's why $RLB is just going down.

Fix the price if you are legit, so that investors can trust you

16 August 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Harry,

Sorry to hear that you feel this way.

We must wholeheartedly disagree with your assessment and believe that there has been either a misunderstanding or some sort of misinformation from some third party provided, as we can assure that nothing that we do is fake.

That being said, we would love to hear what led you to these conclusions, so please get in touch with us via the Live chat or support@rollbit.com where can have discourse about the subject.

Looking forward to hearing from you soon!

Rated 1 out of 5 stars

This casino is a scam with the lowest RTP

I have played on many gambling sites and this one has the lowest RTP. If you don't care about losing money, you can play here. To me it's all a scam, your account is completely controlled and your money will slowly flow away without even a slight fluctuation.

8 August 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Yee,

Sorry to hear that Lady Luck has not smiled upon you recently on our site!

All the casinos that host the same game will by default have the same RTP in that given game, as that is determined by the game provider, not by the casino.

Therefore I can assure you that we are not a scam, quite the opposite, as there is no way for us to influence the outcome of the games.

Hopefully this clarifies things for you!

Rated 1 out of 5 stars

Extrem greedy scamer you controlling…

Extrem greedy scamer controlling the games gives you one time takes everything late. Don't waste your time and money at this scamers. This is not gaming it's fraud and scam on a another level.

6 August 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Evren,

Sorry to hear that you haven't had the results you wanted at our site!

Please note that we are not able to control or affect the payout of the games, as the RTP is whatever the game provider has decided it to be.

We simply host the games, and that is where our influence ends.

Hopefully your luck turns soon!

Rated 1 out of 5 stars

RETURN TO PLAYER IS SOOOOOO BAD

RETURN TO PLAYER IS SOOOOOO BAD. DONT PLAY HERE PLEASE!!!!!!

27 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Niccolo,

We are sorry to hear that luck hasn't been on your side.

Please note that RTP is something that is determined by the game provider and we cannot change or manipulate it in any way.

We do hope however that your luck turns soon!

Rated 5 out of 5 stars

Great casino compared to other ones and…

Great casino compared to other ones and i have always been able to withdraw thousands of dollars and those have came almost instantly. Would recommend, also their support is pretty good they answer very fast.

22 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello,

Thank you for your kind words and great to hear that your experience at Rollbit has been so positive!

If you do have some improvement suggestions or any further feedback, you can always contact us via email (support@rollbit.com), Live Chat or through our Discord server.

We hope you continue to have fun responsibly at our site!

Rated 1 out of 5 stars

Scammers, my money got solen

Scammers!
My account got disabled for "KYC circumvention" even though I did KYC and I didnt broke any of their rules. Now they can't give me my money back that I had before disabled and support keeps ignoring me.

7 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello VeltPro,

Sorry to hear that you have landed in such a situation, this certainly should not be the case!

Please contact our Support again via email or Live Chat, mention Trustpilot and we will guarantee to get this thorough investigated for you.

We look forward to hearing from you soon!

Rated 1 out of 5 stars

If you're reading this

If you're reading this, please do not ever use this casino. Most positive reviews here are likely bots or they were paid.

I'll start with the one positive about the casino;

The interface is good and they have a huge variety of games.

Now onto the negatives;

The chat moderators here are awful, if you say anything about losing in the chat or "insinuate" anything, they'll mute you for a week+, they love to use the word insinuate. A few moderators in particular are dreadful, DLL, Puck and Mushinsi, these 3 make the experience 10x worse than it has to be.

The mods will regularly run "battles", this is the sites way of making as much money out of you as possible as if them running less than 5% RTP was not enough, you essentially buy a bonus and go against 5+ other people, if you lose you lose your entire buy and a % goes to the person who was first place, the losses don't add up to what they should so Rollbit takes a huge chunk of it.

The reward system is the worst reward system I have ever come across, incredibly predatory - any rewards you get from being a regular customer are split over a 30 day period, that's right, they want you to log on every 8 hours and press "claim" and its split up into tiny chunks, like $1-5$ at a time, I suppose from a business perspective this is maximum gain and its almost like they are giving no bonuses as they know full well you will gamble it as soon as you get it.

The slots here play absolutely awful, i've honestly never experienced slots that play as bad as they do here. They have recently "sponsored" a UK premier league football team which on the face of it sounds good like they could be legit, but when you look at their UK site it is clear it was created purely to advertise Rollbit and their "non" UK site, nobody with a braincell would play on their UK site because the slots are about 300 years old and were probably the first iteration of a slot machine, purely a stunt to have a legal presence in the UK so they could sponsor a team to create the maximum amount of gamblers.

TLDR; Do NOT play at this site, there is nothing good about this place and you are guaranteed to lose, casinos are already rigged to win but at least most of them make it fun in the process, this site randomly flags your account, stops withdrawals or mutes you for a year if you give any indication of a negative experience at Rollbit.

It is almost comical that all the countries they are restricted on playing on Rollbit are the ones that play on Rollbit and account for 95% of their revenue, they make no attempt to stop restricted countries playing because they know full well the countries that are not restricted with their license have no money to play.

I would love to see this shut down, and the owner put in prison as well as his degenerate mods in the chat, they are awful and do not deserve the oxygen they breath.

Do not fall for their stupid premier league sponsorship scam, its purely to create a legal presence in the UK to collect more revenue on their "restricted" site.

18 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello,

Sorry to hear that your experience at Rollbit has not been perfect.

Firstly we would like to address the RTP of the slot games. Please note that the games are operated by third parties, and we cannot affect how the games work or what the outcomes are in any way whatsoever. The theoretical RTP of each slot game can be found from the information section of each slot game.

It is also important to note that this might not be the return which you get every time you play, but rather over an extended period of time. All our games are rigorously tested and verified to be truly random, and these theoretical values have been proven to be correct. There is no room for foul play in such a highly tested and regulated technical area.

We also don't find the description of our rewards program entirely accurate, as it has been shown to be one of the better ones in the field.

While it is true that the rewards are split and you can claim them throughout the day, it is also very much possible to wait and claim them all at once at the end of the day. This is not to mention the weekly and monthly rewards, rank-up rewards and many more!

You can read more about our comprehensive rewards program and how it works exactly from here:

https://blog.rollbit.com/rollbit-rewards-rewards-calendar/

About our UK presence, we simply want to offer our product that so many players enjoy responsibly from around the world already to the UK players as well. And of course, everything we do adheres strictly to the UKGC regulations, and follows the letter of the law to the tee.

Lastly, we would like to emphasise that we have implemented a plethora of technical methods to prevent players from restricted territories from joining, as this is something that is of course a regulatory requirement. You can read more about the restricted territories from our Terms and Conditions:

https://rollbit.com/terms-and-conditions

We hope to have corrected some of the misconceptions you have of our site, and if you have any further questions, you can always contact our fantastic Support Team who are always happy to help!

Rated 1 out of 5 stars

Rollbit is a terrible website if you win at s...

Rollbit is a terrible website if you are a winning sports bettor. They will let you play their casino or be a losing sports bettor but the second you win they will ban you and shut down your account. I am a good tennis bettor and was banned after just 2 weeks with over $4000 in the account. Never allowed to re-open or withdrawal. I would recommend using Pinnacle or SX bet which are both much safer betting site

15 May 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello,

Sorry to hear that you have had a negative experience at Rollbit!

We at Rollbit are all about integrity, fair play and gambling responsibly. Hence this does sound strange because simply winning would never be a reason for an account closure, so this is something we would need to investigate further.

Please get in touch with our Support via the Live Chat or by email at support@rollbit.com and mention this review and we will investigate the matter for you.

Looking forward to hearing from you soon!

Rated 1 out of 5 stars

Solana address scam - they sent it to a completely random address

Tried to withdraw my winnings via solana
double checked the crypto address it was fine when I clicked withdraw...

some time had passed no notification on my crypto wallet.

checked my withdrawals section and they had gone to a completely random address?

asked customer services to help they say there's nothing they can do.

300$ GONE

I have no issues on any other sites I play on... not happy

11 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello Jord,

Sorry to hear that you have run into issues with your withdrawal!

This definitely should not happen, please contact our Support if you already havent via Live Chat or email (support@rollbit.com) and we will investigate the matter for you ASAP.

Looking forward to hearing from you soon!

Rated 1 out of 5 stars

I just got scammed nu rollbit for over…

I just got scammed nu rollbit for over 1000 dollars and then they say that the round i played didn’t exist and that i can’t even get my bet money back. Just a bad casino.

1 July 2024
Unprompted review
Rollbit.com logo

Reply from Rollbit.com

Hello,

We are sorry to hear that you haven't had a great experience at Rollbit!

As we are merely hosting the games that are operated by a third party providers, we almost always have to rely on them for information and investigations in such situations.

Could you please get in touch with our Support again regarding the matter, and mention that you were asked to do so in Trustpilot, so we can double check this for you?

Looking forward to hearing from you soon!

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