Roomrs Reviews 

161
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very convenient for someone looking for a stress free move to NYC. Already furnished and everything is already set up. Customer service was excellent with quick turnaround times. I would highly recomm... See more

Company replied

Rated 5 out of 5 stars

I just recently moved into a room using Roomrs in Harlem. I needed to move in with in the week which they were very accommodating about. The room was nice and exactly like the picture. If you find a r... See more

Company replied

Rated 5 out of 5 stars

Roomrs provides great rooms with reasonable prices in the area I wanted which is why I could come to the city. The roomrs sales, leasing, and customer team are excellent and helped me with all my ques... See more

Company replied

Rated 5 out of 5 stars

Moving to nyc was a huge transition, and Roomrs honestly made the housing process much less stressful. As someone relocating from another country, having a straightforward leasing process and a respo... See more

Company replied

Company details

  1. Short term apartment rental agency

Written by the company

We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(161)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

ROOMRS makes moving to the Big City easy

ROOMRS made it really quick, easy, and convenient to move to Brooklyn. Their system was very efficient and I was able to move in within 48 hours of applying. The customer service is responsive, and work with you whenever there is a problem with the apartment, access, maintenance, etc. I really enjoyed my experience staying with ROOMRS and I would reccomend them to others who are looking for a convenient, furnished, and low-stress option for housing in NYC.

15 July 2023
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! Moving in within 48 hours of applying is exactly the kind of quick turnaround Roomrs is built to support. Responsive customer service that actually works with you when issues come up across the apartment, access, or maintenance is the standard we hold the team to, and we're glad that came through during your stay.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great experience for several months

Roomrs made my arrival in New York very straightforward. The apartment was in a great location and nicely furnished. It is very pleasant that it is cleaned regularly and I didn't have to worry about anything. The service was always very good. The prices are justified. All in all, a very good experience and I can recommend it to others.

31 March 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the recommendation! A great location, a nicely furnished apartment, and regular cleaning so you don't have to worry about the day-to-day is exactly the bundle we aim to deliver. Solid service and fair pricing on top of that is really the goal, and we're glad that all came together to make your arrival in New York feel straightforward.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Easy solution for your stay in the city

highly recommend staying with roomrs if you are looking for an easy solution for your mid- to longterm stay in nyc. You can choose your room in your desired area online and they will take care of everything for you. I personally loved my room in Bushwick and got along very well with most of my roommates. The room had everything that I needed for my 6 months stay in the city and looked exactly like in the pictures online. They have very good customer service as well, so there is always someone available to help you!

1 February 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the strong recommendation! Picking your room and area online and having the rest handled for you is exactly what we aim to offer, especially for mid- to long-term stays where the setup really matters. A room that matches the photos, good roommates in Bushwick, and accessible customer service across the six months is really the full experience working as intended, and we're glad it all came together.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great for remote workers

As a remote worker, I'm always looking for furnished short term leases. I was originally unfamiliar with the neighborhoods in NYC and the team did an amazing job helping me figure out what location would work best for me based on my budget, amenities, and activities. Move in/out was very smooth and the apartment was conveniently located and in good condition.

1 December 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Furnished short-term leases are exactly what Roomrs is built around, especially for remote workers who need flexibility and a place that's truly ready to go. NYC neighborhoods can be tough to navigate from the outside, so it's great to hear the team was able to help match the location to your budget, amenities, and lifestyle. Hope to have the chance to host you again whenever the next stay comes up.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Great experience

I had a good experience with Roomrs for my move to NYC! Their seamless process eliminated the stress of finding a place in the city. The team is responsive, informative, and friendly, so I highly recommend Roomrs to anyone looking for a furnished room.

1 February 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the recommendation! Eliminating the stress of finding a place in NYC is exactly what Roomrs was built for, so it's great to hear that came through during your move. A responsive, informative, and friendly team is the standard we hold ourselves to, and we appreciate you calling that out.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Roomrs made my move to NYC super easy

Roomrs made my move to NYC super easy! This is my second time utilizing their services and allowed me to settle in quickly. They provided me with everything necessary and I can't thank them enough!

1 October 2023
Unprompted review
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Reply from Roomrs

Thank you for being a repeat member and for the kind words! Coming back for a second stay really means a lot, and we're glad the move-in process was easy enough that settling in felt quick on both ends. Hope to have the chance to host you a third time down the line.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

The overall experience with Roomrs was…

The overall experience with Roomrs was fantastic, offering a hassle-free move and a comfortable living environment. The supportive community and well-maintained spaces contributed to a positive and enjoyable stay.

30 January 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! A hassle-free move into a comfortable living environment is exactly what we aim to deliver, and we're glad that came through during your stay. A supportive community paired with well-maintained spaces is really the full coliving experience working as intended.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

I was happy to find a company that…

I was happy to find a company that provide flexibility with length of stay and had everything I need inside the apartment - made my move in much less stressful.
Communication was also a breeze - starting with leasing, and continuing with support. I got all answers to my questions and any issues were getting resolved quick, if arose.
Also liked my roommates - very nice, clean, working professionals. Would definitely use the company again when need to be in NYC.

15 January 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Flexibility on length of stay paired with a fully equipped apartment is exactly what we aim to offer, especially for people who need a less stressful move-in. Smooth communication from leasing through ongoing support is the standard we hold the team to, and we're glad both came through for you. Great roommates who are clean and professional is really the cherry on top, and we'd be happy to host you again whenever the next trip to NYC comes up.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Roomrs review

Roomrs website was very detailed and easy to use and navigate through the different apartments and rooms within apartments. Process was very easy and I was able to secure my room with great ease. I had everything I needed in my room/apartment and location was perfect! Few minutes away from restaurants, fast food places, shops, supermarkets, and even the subway! My room was also very affordable and everything included such as cleaning once a month, utensils and kitchenware, towels etc.. customer service was great! Everytime I had an issue, I would email Roomrs customer service and get response very promptly and someone to fix the issue as soon as the next day Definitely would recommend using Roomrs to secure any rooms/apartments. Very safe and all my roommates were very easy to get along with and I felt safe with each of them (had 4 different roommates within the 10 months I was there). The apartment was also very clean and safe with security access codes. Overall experience was excellent, will definitely book another place through Roomrs if I decide to move back to NY again.

31 December 2023
Unprompted review
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Reply from Roomrs

Thank you for such a detailed review and the strong recommendation! A detailed, easy-to-navigate website with a secure booking process is exactly what we aim to deliver, and we're glad that came through from the start. A perfect location with everything you need within reach, prompt customer service that resolves issues quickly, and good roommates across a 10-month stay is really the full Roomrs experience working as intended. Hope to have the chance to host you again whenever you're back in NYC.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Best service for flexible NYC apartments

Roomrs is an amazing service for flexible furnished accommodations in NYC. Zack was super helpful with any questions I had during my stay. Overall, I highly recommend the service!

1 October 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the strong recommendation! Flexible furnished accommodations across NYC is exactly what we built Roomrs around, so it's great to hear that came through during your stay. A shoutout to Zack as well - we'll make sure that gets passed along, and the team will really appreciate it.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great experience

Roomrs had a profound impact on my move to NYC. Their seamless process for leasing and exceptional customer service truly eased my transition to the city. From the very beginning, their team made the leasing process straightforward and stress-free. Their sales representatives were incredibly helpful, guiding me through the available options and finding the perfect match for my needs. I met with Zach who was very helpful and available a couple of times.

I highly recommend Roomrs to anyone seeking a hassle-free (the apartment is already furnished) welcoming experience while navigating the move to the city.

30 December 2023
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! A seamless leasing process paired with exceptional customer service is exactly what we aim to deliver, especially during a move as significant as relocating to NYC. A shoutout to Zack as well - he'll appreciate the kind words. Finding the right fit through clear guidance from the sales team is the standard we hold ourselves to, and we're glad that came through for you.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Highly recommended!

As an international person needing temporary accommodation in New York, I needed a place to live that was furnished, affordable and reliable. Roomrs provides this and much more. My apartment had a beautiful living room with a kitchen and a fully furnished bedroom with everything you needed. It made me feel closer to home. In addition, they have an excellent customer service team and all the facilities for international people. Highly recommended!

11 December 2023
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! Furnished, affordable, and reliable temporary accommodations are exactly what Roomrs was built around, especially for international members where a place that feels like home from day one really matters. A strong customer service team backed by setups designed for international stays is the standard we hold ourselves to, and we're glad both came through for you.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

I enjoyed my housing in NYC with…

I enjoyed my housing in NYC with Roomrs! I warmly recommend it. Application process was so seamless and quick. The appartement itself was well renovated, stylish and cozy. The interior contained kind of a ''New York City's design'' which was a nice experience for me - a person from Europe

31 August 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the recommendation! A seamless, quick application process is exactly what we aim for, and we're glad that came through during your move. A well-renovated, stylish, and cozy apartment with a distinctly New York feel is a nice thing to land in, especially when you're arriving from Europe for the experience. Hope to have the chance to host you again whenever the next trip to NYC comes up.

Take care,
The Roomrs Team

Rated 4 out of 5 stars

Great for Summer Internships

I had a great overall experience with roomrs! The fact that I lived with a bunch of other young adults essentially doing the same thing I was doing made for the perfect summer stay. We were all in the city either working summer jobs or in summer classes, so we used our space at the roomrs apartments to lay our heads at night or chill during the weekends. There was no added pressure for everyone to be 'best buds'. But everyone was cordial, & we did a decent job of sharing the responsibility of common space chores. Roomrs has this great cleaning service where people will come once a month & clean your bathroom & common space; they were God sent when things got busy for everyone in the apartment.
The only con I could think of was our issue with the shared fridge not working one weekend. But roomrs was very quick to respond, & this was more of an apartment issue rather than a roomrs one; but they did still helped us out by relying the message. All in all, I would definitely reccomend roomrs to people looking for places to stay.

4 June 2023
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful and detailed review! Living alongside other young adults who are in a similar phase of life, without the pressure to all become best friends, is one of the things coliving really does well, and we're glad that balance worked out during your summer stay. The cleaning service is one of the perks we hear a lot of positive feedback on, especially when life gets busy. We also appreciate you flagging the fridge issue and acknowledging the quick response - that's the standard we hold the team to. Really appreciate the recommendation.

Thanks,
The Roomrs Team

Rated 4 out of 5 stars

My experience at Roomrs

Process from virtually touring the space, signing the lease to leaving there was really smooth. Really enjoyed my stay there. One con for me was the monthly cleaning - the company they hired isn’t really good on that end. Felt like the apartment still wasn’t clean even after they came in after in for one.

31 August 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! A smooth process from virtual tour through signing and the actual stay is exactly what we aim to deliver, so it's great to hear that came through for you. We also appreciate the honest feedback on the cleaning service - that's something we hear from time to time and continue to evaluate as we look for ways to improve consistency on that end.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Furnished Living

Great Experience for furnished living

31 August 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Furnished, move-in ready living is exactly what we built Roomrs around, so it's good to hear that worked well for you. Hope to have the chance to host you again in the future.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Excellent Experience at a Great Cost

Roomrs was great to work with. My position got moved to NYC, the week before I was to start work. Roomrs worked to get me an excellent location. The room was furnished nicely and had everything that I needed. The bi-monthly cleaning of the common areas was the cherry on top.

31 August 2023
Unprompted review
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Reply from Roomrs

Thank you for sharing this! A last-minute relocation with a week to spare before starting work is exactly the kind of situation Roomrs is built to handle, so it's great to hear we were able to get you set up quickly in a strong location. A nicely furnished room with everything you needed and monthly monthly common area cleaning is the kind of bundle we aim for, and we appreciate you calling that out.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Roomrs was great!

The apartment was fully move-in ready and had everything I needed to have a comfortable stay here! The short term lease and the furnished apartment definitely saved me when I had nowhere else to stay!

31 August 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! A fully move-in ready apartment with everything you need on arrival is the standard we hold ourselves to, especially when someone needs a place to land on short notice. Flexible short-term leases are one of the gaps Roomrs was specifically built to fill, so it's great to hear that came through when you needed it.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Roomrs Stay

I was in NY for the summer and stayed with Roomrs. Their move in process was really convenient, the apartment was well furnished and the customer service was great!

19 August 2023
Unprompted review
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Reply from Roomrs

Thank you for sharing this! A convenient move-in into a well-furnished apartment with responsive customer service is exactly what we aim to deliver, especially for summer stays where time is short. Hope to have the chance to host you again whenever the next trip to NYC comes up.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Roomrs - amazing company

amazing company! made my move so smooth and easy, wouldve been impossible to find short term housing without them. place was clean, air conditioned and as advertised!

1 August 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Short-term housing in NYC is genuinely tough to find on your own, so it's great to hear we were able to make the move feel smooth and easy. A clean, air-conditioned apartment that actually matches what was advertised is the standard we hold ourselves to, and we're glad that all came through for you.

Thanks,
The Roomrs Team

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