Rotimatic Reviews 1,956

This is one of the most frustrating products I’ve ever purchased. From day one, using the Rotimatic has felt like a constant exercise in micromanagement rather than convenience. Rotis do not cook properly even at the highest heat setting, and the dough stacking issue happens almost every single time, making the machine unreliable for regular use. What’s even more unacceptable is the customer support. Every interaction feels scripted, they send the same template responses, ask for multiple photos and videos, and claim they are “working on it in the background.” Then hours, sometimes days pass with no follow-up. By the time you go through this exhausting back-and-forth, your return window is nearly over, which feels intentional and extremely unfair to customers.

For a product that is marketed as premium and priced accordingly, this level of performance and service is simply unacceptable. Instead of simplifying daily cooking, it creates more stress and wasted time. It’s disappointing that a product representing Indian innovation delivers such poor quality control and customer care, ultimately damaging trust and reputation rather than building it. It’s a shame!

I strongly regret this purchase and would not recommend Rotimatic to anyone expecting reliability, transparency, or responsive support.

It took a month and half to get resolution but I finally got it. This is my 3rd machine but the new version is by far the better one. Perhaps, there should be more availability with tech support on several time zones. The best I could see was one week out from a time of contact. If you miss, then certainly you'd wait for a few more weeks. Nevertheless, the support was awesome and I was able to get the errors resolved. Great work guys. Keep innovating Roti"ma"tic.

Had issues in starting Rotimatic plus. Jose and Jhon were prompt in responding and solving the problem. It was a smooth conversation.

I’m Rotimatic customer since they started there previous machine was good , this Rotimatic next is complete failure . Total disaster ! Rotis are half cooked it get stuck and so many more issue .
Worst part is there customer support . Be prepaired to wait all day in order to chat and get support . Even then they are not able to fix anything .
Please avoid this machine !,, and company
IM STILL RUNNING AFTER THEM !! ALL YOU GET IS NEW AGENT WITH SAMD STORY .......

Very bad customer service support.

Ordered Rotimatic Next on Friday night, but decided to cancel Saturday morning. Portal let me cancel, no issues and says refund is being processed.

You would expect the refund to be processed in 2 weeks, but not with this company.

Their 24/7 phone support is a voice mail and with over 10+ calls cannot get someone on the phone.

Their email and chat support cannot give me an ETA to get refund processed.

Finally had to do a charge back to get the money back. Do some research on their post sale support before making your final decision.

I cannot imagine how their warranty support will be like given my experience.

am absolutely furious and regret every penny I spent on this overpriced, unreliable piece of junk called the Rotimatic. I bought it with an extended warranty, thinking it would give me peace of mind – what a joke! With 3 years still left on that "premium" warranty I paid extra for, the machine has been plagued by a persistent "tunnel blocked" error for the last 3 months, rendering it utterly useless. And their so-called "support"? It's a pathetic, infuriating nightmare that will drive you insane. Let me break it down: The issue isn't a blockage at all. I've cleaned the tunnel obsessively, following their worthless instructions multiple times, and dough STILL flows out from the container. It gets laid on the vertical bottom, but the roti never forms properly. Clearly, it's a faulty sensor that's fried and falsely detecting a flow problem, but Rotimatic's brain-dead support team refuses to acknowledge any hardware defect. Instead, they bombard you with irrelevant YouTube videos on "how to clean the tunnel" – as if I'm an idiot who hasn't tried that already. This has NOTHING to do with cleaning! Their support system is a total farce. You message them mid-roti-making crisis, they pop online, spew the same garbage video, demand photos (which I've sent a dozen times), and then vanish into thin air. You wait hours, give up, and go to bed frustrated. Come morning, some AI bot shuffles your ticket to another clueless rep who starts the cycle all over: same questions, same video, same BS. If you don't respond within 4 hours (because, you know, people have lives), the AI auto-closes the ticket like nothing happened. Rinse and repeat – I've been trapped in this hellish loop for months, opening new tickets every few days just to get nowhere. Worse, there's NO proper ticketing system, NO call references, NO escalation path, and ZERO second-level support. They ignore your pleas for real help and flat-out refuse to replace the machine because it would actually cost them money. Their flashy marketing suckers you in with promises of effortless rotis and "reliable" extended warranties, but once you're hooked, they couldn't care less. You're left with a $1,000+ doorstop and endless aggravation. DO NOT FALL FOR THEIR HYPE! Rotimatic is a defective product with non-existent customer service. Save your money, your time, and your sanity – buy from literally anyone else. If you're considering this, RUN the other way. You've been warned! #RotimaticScam

Absolutely useless machine; was looking forward to make life easy and purchased it. From the start there were faults in water coming to dough making unit. All the containers are cheap plastic parts and flimsy. After several attempts, the dough was sludgy and constantly showing error. After 2 hrs of trying, contacted technical support which is non-existent, even after 20 mins of waiting, no help was available. Imagine the frustration at 11 pm ! Decided to return the machine within 30 days window period. The customer support team then tried to persuade me to keep the machine, offer free replacement/ offer USD 100 off etc , but I didn't want to have any more headaches and returned the machine. Later read on social media about many people having same experience like me and trapped with an useless machine. Think twice before buying; also if any servicing is required, you need to ship it overseas and feel glad that I returned it as couldn't cope with the extra stress !

Rotimatic has worst support team, they are bunch of shameless people, wrong advertisement and no response.

When I was stuck with something not working or a question I just email support and it feels they work 24hrs in a day because no matter whenever I replied, they answered back within 1hr and assigned respective people to solve my problem.

I have reached out the customer support service for the issue I am facing in Rotimatic Next and my ticket has already been passed to more than 6 Support team members. Many of them asking the similar information again and again

Though it took sometime to resolve the issue, but the tech support was great and they kept the communication flowing and resolved the issue

Prompt response and very quick resolution

We purchased the latest version of the roti maker, and it has not worked at all. Despite multiple attempts to work with their support team, the issue remains unresolved. I am extremely disappointed with both the product and the support experience. This has been a complete waste of money and time, and I would not recommend this product to anyone.

I am using Rotimatic since last 5 years and having no issue with original machine. I recently purchased Rotimatic Next and am feeling the false claims with poor engineering and service.

- Poor Roti Quality: Despite multiple adjustments made during detailed, multi-hour sessions with customer support, the rotis are not being baked properly. The quality is significantly lower compared to my previous Rotimatic machine.

- Excessive Oil Consumption: Even on the minimal oil settings, the machine is consuming too much oil, which is a health concern if someone do not want to consume oiled rotis.

- Engineering Performance: The machine's noise level and overall performance are below expectations and do not align with the "low noise" and "better performance" claims on website when compared to my old model.

- Excessive Resetting and Warmup Time: Aata is frequently getting stuck, causing the machine to enter a reset and warm-up cycle that requires waiting over three minutes after each cleaning. This repeated delay is unacceptable when preparing a meal.

- Subpar Customer Support: My experience with customer support has been extremely poor. I was ignored multiple times during chat support, and on one occasion, a technician stopped responding mid-debug session. Additionally, scheduled debugging session was missed entirely by Rotimatic team, and I was lost mid-chat during another session. I had 4 chat sessions and spent multiple hours debugging this awesome engineered machine.

We have Rotimatic since last 5 years, and had given very positive reviews to our friends.

Hi Marc,

Happy New Year! I wanted to reach out and send you my warmest wishes for the year ahead 2026.

You truly made my New Year with your help today. Thank you so much for staying on the call so patiently and helping me resolve both the Wi-Fi and the roti maker issues. I really appreciate you taking the time to explain everything and guiding me through the fix step-by-step.

It’s such a relief to have everything working perfectly now. Thanks again for the incredible support!

Best regards,
Nikita Jos

We are excited for machine to show up. Machine yet to be experienced, I will post review about product separately, ordering experience is substandard. I hope this experience will be better for other customers. I ordered the machine two and half month ago, i.e., 10 weeks. I still have no tracking information on the order. The chat goes to AI chat and provides close to nonrelevant information. When requested for human agent to chat to, i have kept window open for 24 hr continuous timeframe, never found anyone online to chat. I got email responses, that don't answer anything. it lacks customer service aspect completely through ordering process. I don't know when it will be delivered, their app says tomorrow, their website says 8-10 weeks shipping time, there is no tracking number, it is very confusing.

Avoid Rotimatic: Expensive Mistake and Poor Service
I strongly advise against buying a Rotimatic. I purchased a brand-new unit a year ago and used it only lightly (once every 2–3 days). Despite the minimal use, it recently stopped working due to a "dough stuck" error. It took three months of chasing customer service just to get a troubleshooting session. They finally informed me that because certain spare parts failed, the repair will cost $750. It is a complete waste of money for a product with such a short lifespan and slow support.

This is the most dishonest company I have ever dealt with. Order cancelled on 26th October and still no refund. It’s been two months and they sending the same reply. One trick after the other to delay. Spare yourself zone peace and stay away from them as most of the product reviews are awful.

Hi xxx,

Thank you for your patience. We sincerely apologize for the delay and for the error in shipping your order despite the cancellation request.

We have identified a system sync issue that caused this delay, and we are now able to fast-track your request. Rest assured, we are actively working on processing your refund. We are in contact with our logistics team while awaiting confirmation that the refund has been successfully applied to your account.

We appreciate your understanding as we resolve this matter and will keep you updated promptly once the refund is confirmed.

Warm regards,
Senior Management Team

Utterly disappointing experience and not worth the £1,700 price tag of the Rotimatic Next after multiple discount codes.

Bought it last month and In my experience, the machine produces acceptable rotis only around 50–60% of the time. The remaining 40–50% of attempts fail due to repeated warming cycles or improper dough formation. When the dough has to be removed manually, the machine resets the entire process, resulting in a complete restart.

This leads to frequent delays, wasted ingredients, and 20–30 minutes lost in repeated loops without a usable outcome. Given the premium cost, I expected a far more reliable and seamless performance.

Thank God, I read the reviews on trust pilot before ordering.

I was about to order Rotimatic Next, following their advertisement on Facebook but decided to know others experience with the product and after sales service.
It seems clearly that their brand has been destroyed mainly due to their exceptionally bad after sales customer service. Product itself might not be as bad as their customers service.

Rotimatic just lost two potential customers due to bad reviews.

Fix your customers service before its too late!!