Rubberduck Bathrooms Ltd Reviews 

841
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that team members are extremely supportive and readily assist with any questions about bathroom fixtures. Consumers are also very satisfied with the prompt delivery service, explaining that orders usually arrive quickly and well before expected dates. However, some customers also noted that certain items occasionally arrived damaged or broken due to inadequate protective packaging during transit. A few other people also felt that resolving unexpected issues took longer than anticipated when dealing with customer service inquiries. Some reviewers were not happy with delivery delays and poor communication from shipping providers regarding arrival times.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders. While many consumers... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting fast turnaround times and... See more

Service

Clients share positive opinions on service, highlighting extremely helpful staff and smooth, stress-free... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many found the website easy to use,... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more


Company details

  1. #101 of 113 best companies in Bathroom Supply Shop

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

841 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(841)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refund not issued

I ordered a wall channel for my wet room shower glass to slide into. The item never arrived on time or at all really. So I cancelled the order and my refund still has not come back after nearly 3 weeks

14 April 2026
Unprompted review
Rubberduck Bathrooms Ltd logo

Reply from Rubberduck Bathrooms Ltd

Hi Ron,

Thank you for taking the time to leave your feedback.

We’re sorry to hear the wall channel didn’t arrive in good time. If your refund has not arrived, please don't hesitate to reach out to our customer service team who will be able to update you on this.

Kind regards,
Rubberduck Bathrooms

Rated 3 out of 5 stars

As said before

As said before
All very good
Except delivery very slow and you pay extra.

15 April 2026
Rubberduck Bathrooms Ltd logo

Reply from Rubberduck Bathrooms Ltd

Hi Linda,

Thank you for your feedback and for the positive comments about our service and goods!

We’re sorry to hear the delivery was slower than expected. As we use a third-party courier, delays can sometimes occur and we apologise for the inconvenience this caused.

We’ll pass your comments on to our team so we can continue to improve our delivery performance.

We really appreciate you taking the time to leave this review.

Kind regards,
Rubberduck Bathrooms

Rated 1 out of 5 stars

They don't refund you - beware!

They show items for sale that are not in stock, then tell you that you have to wait for it. If you then cancel the order they do not refund you, even though they keep telling you they will. Have had to raise a chargeback on my card to get my money back, still in progress...

Edit: Have read Rubberduck's reply. Its not the fact its not in stock its the fact you still haven't refunded me 6 weeks after the purchase that's the problem!

You even sent me emails saying "you have been refunded" which were complete lies. Well the credit card company is dealing with it now.

17 March 2026
Unprompted review
Rubberduck Bathrooms Ltd logo

Reply from Rubberduck Bathrooms Ltd

Hi Ben,

Thank you for your feedback.

We’re sorry to hear about the issues with your order. The item was showing as in stock with our supplier at the time of your order.

We were notified the following day that it was actually out of stock, and we understand this caused frustration.

Apologies for any inconvenience this has caused.

Kind regards,
Rubberduck Bathrooms

Rated 1 out of 5 stars

AVOID!!

AVOID!!! Bath panel completely damaged in 3 places. Refused to help, take accountability or provide any refund as I didn’t report it within 24 hours. Never heard anything like it. Rude and would avoid at all costs as they have zero care for their customers.

22 April 2026
Unprompted review
Rubberduck Bathrooms Ltd logo

Reply from Rubberduck Bathrooms Ltd

Hi Reece,

Thank you for taking the time to leave your review. We’re sorry to hear that your bath panel arrived damaged and that your experience with us hasn't been great.

We require prompt notification of any damage (ideally within 24-48 hours of delivery) so we can quickly organise a replacement or refund. This helps us to resolve issues while the details are fresh and reduces uncertainty around the cause of the damage.
Unfortunately, without early notification it becomes difficult for us to proceed with a claim.

Kind regards,
Rubberduck Bathrooms

Rated 5 out of 5 stars

I have had nothing but excellent help…

I have had nothing but excellent help and support from this team and company. I needed help after messing up an order and nothing has been too much trouble to get me sorted out. The delivery has been well organised and the ordering and payment process is easy. I wish o had more bathrooms !

22 April 2026
Unprompted review
Rated 5 out of 5 stars

This company provides great customer…

This company provides great customer service. I have spoken with Nick, both in person and via email several times. Having no experience of shower panels, he has spent time, explaining and advising how to fit these, and emailed detailed instruction.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Bath and Shower Screen Purchase

I had been searching for a supplier of a certain size and make of bath and Rubberduck seemed to have the one required. After a few e-mails the deal was done,and was delivered at the time and date that was agreed.Very good service and price.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered this ‘bum gun’ a few weeks…

I ordered this ‘bum gun’ a few weeks ago, and it has finally been fitted today. The parcel arrived promptly, well packaged. It is good quality and has good pressure…does exactly what it says on the tin. I’m very pleased. A from Poole

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, certainly saved the day day for me and at no charge. Not many company's do that these day's. Thankyou so much.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Odered online and the following day someone rang me to confirm the order and it was delivered to me in 3 days.
Thank you Rubberduck Bathrooms.

20 March 2026
Unprompted review

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