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Rubber Monkey Reviews 403

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TrustScore 5 out of 5

4.8

Electronics store
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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick shipping and timely arrivals. Many people are also very satisfied with the products, highlighting their quality and the wide selection available. The service provided is frequently described as excellent, with many appreciating the smooth ordering process and the helpful, knowledgeable staff. However, some people were dissatisfied with the delivery experience, mentioning issues with couriers not attempting delivery or packages being misdirected. A few other people also felt that their orders took too long to arrive, with some experiencing significant delays and a lack of proactive communication regarding these delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed of delivery, with many... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and decent... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the ease of ordering, quick... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... See more

Rated 5 out of 5 stars

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... See more

Rated 5 out of 5 stars

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my ra... See more

Rated 5 out of 5 stars

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeab... See more

Company details

  1. Electronics store
  2. Battery shop
  3. Camera shop
  4. Electronic spare parts
  5. Hi-fi shop
  6. Home audio shop

Written by the company

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.

Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Rubber Monkey consistently performs very well

Rubber Monkey consistently performs very well in NZ for its web platform. I find some of the most competitive prices along with a great selection of professional tools for filmmakers. I can trust the goods will be dispatched and received promptly, they have been my "go to" for gear for the last fifteen years and I've never had a problem. Happy to recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service. Highly recommend.

Great product selection. Fast delivery / availability for collection. Love the options including the options. Very happy with the product and helpfulness of your team. Would highly recommend.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic AAA+++ Great experience

Fantastic AAA+++ Have purchased a lot off rubber monkey, and recently they were amazing with a product return. Totally amazed and really appreciate the great service.Always good pricing and good support from Rubbermonkey. Thank you Kate, and a big thanks to the whole RubberMonkey Team.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing products and at very…

Absolutely amazing products and at very reasonable prices
RUBBER MONKEY staff go above and beyond to make your online experience memorable
I shall keep coming back to purchase from RUBBER MONKEY
A big thank you again

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Good prices and service. Nice to have the option to leave courier at my property rather than return to depot.

24 February 2026
Unprompted review
Rated 3 out of 5 stars

My order took far too long to arrive

My order took far too long to arrive. I was happy to for it as it was not urgent but 2months wait was far to long. I ordered in November 20th and it arrived last week 7th February. I did get an email a couple of days after ordering to say it was on order and would arrive late December but it didn't so I emailed again to ask and was told late January in which it did not arrive then I emailed again and in Few days it arrived. I have a feeling it got forgotten. Anyway, I am happy with the product.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

RUN RUN RUN!!

RUN RUN RUN!!!

Shady company to Deal with, make sure you use PayPal for the best protection. They tried slugging me with a 2.5% re stocking fee with something they "Apparently" had in stock yet to Lazy to send. Also they Tried getting me cancel the PayPal dispute so they can do the shady crap with your money.

Stay Safe

9 February 2026
Unprompted review

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