Great experience with runners 3X8 ft but the 5X7 rug came as others have said wrinkled...The first two runners I received came, and I was pleasantly surprised with the quality of the rugs-- they will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. I researched several sites before placing an order with Rugs USA recently, Dec. 2026. I loved being able to view the rugs in different rooms of our house. That was a major selling point. They wer... See more
Got a large rug and was pleased with experience. Rug turned out great.
Outrageous ($75) return fee you don’t find out about until after purchase/ time of return The stated policy is generic, 30 days You go through the process and are given no options other than... See more
Company details
Written by the company
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Contact info
286 Prospect Plains Rd., 08512, Cranbury, United States
- 1(800)982-7210
- Info@rugsusa.com
- www.rugsusa.com
3.5
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company has production down packed
The company has production down packed! Rugs USA is our preferred place to shop for rugs because of the wide selection, fair prices, and FAST shipping.
29 June 2024
Reply from Rugs USA
Hi Marcela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to browse
Easy to browse. Easy selection. Easy to check out. Easy to pay. Shipping is fast.
29 June 2024
Reply from Rugs USA
Hi Heidi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to navigate- great prices
29 June 2024
Reply from Rugs USA
Hi Christine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Denise,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We hope your shopping experience went well and that you love your new rug!
Best,
Rugs USA Customer Support
Too many coupons and promotion option
At submitting order, too many buttons to push, oo may possible coupons or promo codes. I kept getting different amounts.
27 June 2024
Reply from Rugs USA
Hi SJC,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that you had trouble with the promotion and coupon! I see that you were able to combine the sale price with a coupon for a great deal! We hope you love your rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website easy and fast
Website easy and fast . Great price and awesome with free shipping .. highly recommend rugs USA
26 June 2024
Reply from Rugs USA
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Julia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that our Customer Service Team was able to help with your order!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Kelly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect rug for a great deal!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to narrow down choices and select
26 June 2024
Reply from Rugs USA
Hi Patricia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you were able to find a variety of options that worked for your space and we hope you love what you chose!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy peasy as pie
26 June 2024
Reply from Rugs USA
Hi Thomas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
thanks rugs USA for all the great…
thanks rugs USA for all the great options! we cant wait to receive these rugs with such a quick turnaround! :)
25 June 2024
Reply from Rugs USA
Hi Melanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found lots of options and we hope you love the rugs that you chose!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping and ordering experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Michael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that your shopping experience was quick and easy!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order and great pricing!
24 June 2024
Reply from Rugs USA
Hi Kelly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that we met your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great rugs at GREAT prices!!!
24 June 2024
Reply from Rugs USA
Hi Georgia mom,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you love your rugs!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi DG,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience and found lots of options within your budget!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Susan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found lots of options!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Process was quick and easy with good…
Process was quick and easy with good content and choices.
23 June 2024
Reply from Rugs USA
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had a quick and easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
At Checkout
At Checkout, it said it would ship on Thursday and after I paid it said Wednesday which may be problematic for me to be here for the arrival.
22 June 2024
Reply from Rugs USA
Hi Fran,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that there was an issue with the delivery address and delivery date. I see that you were able to speak with our Customer Service Team to fix the address issue and I hope you love your rugs when you receive them!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
didnt accept my AMex card even though…
didnt accept my AMex card even though all the info was correct
21 June 2024
Reply from Rugs USA
Hi Michael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to hear that you had trouble submitting your order! We do accept American Express credit cards, so I'm not sure why you experienced this issue.
If you have a screenshot of the error, could you send it to us at info@rugsusa.com so that we can look into this website bug? Thank you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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