When ordering site had goods priced in sterling and looked like UK site. However site is in Italy. They sent wrong size. I followed returns process but had to pay international postage whic... See more
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See what reviewers are saying
Ordered sunglasses which needed 12 working days to arrive, as it is a product which they don't have in stock. That's fine, but it has been 16 working days (that's 3,5 weeks) now and I heard nothing. T... See more
Ordered a pair of trail shoes and not knowing they where coming from Italy. Thinking oh no what have I done seeing a lot of people saying there are scam. Im afraid my trainer came in 6 days had a post... See more
Bought a pair of running shoes from Runkd not used them before and managed to obtain a discount via the online questionnaire ordered them on a Thursday had them by the Tuesday thanks to prompt de... See more
2.7
Poor
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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If you visit a site selling sports…
If you visit a site selling sports equipment in pounds sterling you may foolishly think you are buying from the Uk !
Unfortunately if you buy from this company you will actually pay around 20% more than Uk prices .
Read all reviews not just the positive , there’s a reason they are getting 1 star , buy at your own risk .
I didn’t even receive an apology which probably would have calmed me , instead I’m being portrayed as the person in the wrong .
It seems to me like they are intent on committing commercial suicide by the way they treat customers .
Very disappointed !!
8 February 2024
Unprompted review
Reply from Runkd
Dear client,
thank you for contacting us and sending us feedback.
The English version of our website comes with UK as country and GBP as currency by default in order to make the site easier to navigate for our clients.
However, as we have previously explained you, it is stated in the in the cart that this is a shipment from the EU and on the upper bar of the website it is possible to change currency/country.
We are sorry that our service didn't satisfy you, however all the necessary information is provided before checkout and there is an unskippable message that warns about import duties for extra EU customers.
Kind Regards
Runkd Team
Good buy
I qas kind of hesitant at forst to buy, due to the few bad ratings
However the pricwpoint on the shows was great and I therefore purchased anyway.
Delivery was 9 days from putting in the order.
One thing that was annoying, was that I recieved a tracking number, but this states that the parcel is still in Italy but has just been recieved in Denmark, this goves unnessisary concerns.
All in all - would for sure buy again!
9 January 2024
Unprompted review
Great,can't complain ,spot on service
29 December 2023
Unprompted review
Great service
I purchased Hoka clifton 9s, Great price Great delivery an overall great service!!.
29 November 2023
Unprompted review
Bad service
I ordered a pair of shoes, North Face Vectiv Pro. I paid for them using my debitcard. Two days later I get an email telling me the order has been cancelled to to that the shoe is no longer available. I then sent an email using another personal email to their custumor support and they say ”Yes we have the shoe in stock”. I have not got my money back yet.
22 October 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately we were obliged to cancel your order since the shoe in the size you have ordered was out of stock. Refund has been made as soon as the order was canceled, however please note that transactions can take more days to reflect in credit cards.
We confirm that we received an email regarding stock of this shoe, however the question was generic and didn't specify the size of the product. Therefore our team replied that the availability of the product is shown on the website by clicking the colour and size of the item. We didn't state that the shoe size you ordered is available, and you can also see in the product page that it is clearly indicated as "Not available".
Kind Regards
Runkd Team
Never had such a poor experience
Never had such a poor customer service experience. Issue with my padel racket after only 3 months. Waiting for a solution now for almost 2 months where the Runkd customer service keeps saying they are waiting for their supplier to answer and they can't do anything. Purchase and logistics where fine but as soon as you have any issues their service is the worst I've ever experienced.
24 October 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
For your racket we have filed a warranty case with the supplier, since we are retailers and we cannot take care of this practice directly.
We understand that the case is prolonging, however unfortunately we cannot proceed without the supplier's response in matter. Our team is soliciting them regularly for a reply: as soon as we receive instructions we will contact you via email.
Thank you for your patience and understanding.
Kind Regards
Runkd Team
RUNKD's lamest feedback ever.
Please note that in the cart we have different courier services available from which the client can choose.
The lamest feedback I've ever received is the above. If you know that a courier has a bad score, (1 star on Google) why use it?
22 October 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We apologize for the package that was not delivered.
We were informed about the delay of the parcel and immediately reported the problem to the courier company. As couriers are not under our direct influence, it can take some time for the practice to be concluded. We have, however, solicited them regularly in matter.
Unfortunately the parcel was lost, and therefore we issued a full refund.
We indeed provide multiple courier options in the cart, and the client can choose one that best suits one's needs/preferences.
Kind Regards
Runkd Team
Happy customer
Paid extra for quicker delivery. Arrived as promised and significantly cheaper than elsewhere. Read the guidance about delivery and taxes and if your purchase is under that limit, it will be fine. Very happy customer.
16 September 2023
Unprompted review
Never get my delivery
Bought a Padel racket from them.
Fedex delivered to someone else that not me. I can not have ask of the photo proving delivered neither get a refund. Will never buy from them again. They keep saying is FEDEX fault....
There is been 2 months almost and I have no item and they have my money.
Scammers....
1 August 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for placing feedback.
We have been contacted for a parcel that has been delivered but not received by the recipient, therefore our department in charge has proceeded to file an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
We will contact you again as soon as we receive a reply from the courier.
We apologize for the inconvenience caused by the delivery service and thank you for your understanding.
Kind Regards
Runkd Team
A good shopping experience
It was my first time shopping with this company because of very competitive prices. Even if it has higher cost of delivery the price was still cheaper than anywhere else!! And I gave this high score because everything you would expect to be involved in any online purchase and delivery went exactly as it should.
Acknowledgement emails of state of my order to proximity of delivery was faultless.
The purchase arrived when expected, and within the promised time-line, suitably packaged with the product in perfect condition.
15 August 2023
Unprompted review
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK.
purchased a pair of trainers from here because they were in a sale plus had a discount code taking them under £130 pound. This means that even though they are from Italy you will not pay customs charges because any goods purchased under 135 GBP are exempt from customs charges. Lo and behold 8 days later I receive a letter stating that I need to pay a customs charge of £70. This means that RUNKD obviously filled their paperwork in incorrectly. The charge takes the price way above what I could have got the trainers for here in the uk. I have emailed RunKD twice for help and they still havnt got back to me. Don’t fall into the same trap that I did and purchase from the UK. They also have a co.uk website which disguises the fact that everything is shipped from Italy and vulnerable to huge import taxes.
29 August 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Please note that we are closed during weekends and your email request has been sent on Saturday. We have replied you on Monday when we came back in office.
Your parcel has been processed with the correct paperwork and a copy of the invoice has been sent with the shipment, so that customs can visualize details of the content and their relative price.
Customs should not charge parcels with goods under 135 GBP of total value.
However unfortunately we cannot advise you why the customs have charged fees on your parcel, since this is not something under our control.
We therefore invite you to get in touch with the customs offices of your country.
Kind Regards
Runkd Team
Good price
Good price. Good fast delivery. Very happy customer. If I see a good offer in future be happy to order from RUNKD again.
1 July 2023
Unprompted review
Would give no stars, total scam!
Placed order on 27th May and still no sign of my order!
My order was never delivered and have seen my order was exported back to Italy.
In contacting the company I am given nothing but excuses with being told they are investigating this matter with their courier. Have repeatedly asked for a refund only to be told the same as above.
Total scam that I am ashamed to say I have fallen for to the sun of £80.
AVOID THIS SITE AT ALL COST.
27 May 2023
Unprompted review
Reply from Runkd
Dear customer,
Thank you for contacting us and sending us feedback.
Unfortunately your parcel has not been delivered for unknown reason, and it has been returned to the sender by the courier.
We have been notified about the return of the parcel, however we never received it in our facility. Therefore we have filed an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
However since the practice is prolonging, our management has decided to issue you a full refund.
We deeply apologize for the inconvenience caused by the courier and thank you for your patience.
Kind Regards
Runkd Team
Don’t buy from this company ever if based in uk
I ordered a pair of trainers from what I thought was an English website and an English company. However they came from Italy and had to pay import tax which I was not aware of at the time of purchase. I paid approx £9 delivery at the time of ordering them. I had to pay nearly £80 import tax. Absolutely disgraceful. Definitely would not recommend to anyone based in the Uk.
20 April 2023
Unprompted review
Reply from Runkd
Dear client,
thank you for contacting us and sending us feedback.
We would like to point out that it is clearly stated in the contact area of our homepage and on several other pages of the website that we are a company based in Italy.
It is also written multiple times in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order:
"Shipping is from the EU."
Kind Regards
Runkd Team
Great service
Great service. Shoes half the price than UK. Took a week to arrive but was expecting longer as come from Italy. Would definitely order again. 👍
28 April 2023
Unprompted review
All good
All good, Trail shoesxarrived well packaged and brand new. It did take 3 weeks but I was expecting that as coming from Italy and now customs checks involved. Company kept in touch once shoes on their way . I will use them again as price was very competitive compared with UK companies
2 March 2023
Unprompted review
Over the moon with the service and my…
Over the moon with the service and my Trainers. Thanks will definitely use again.
1 March 2023
Unprompted review
Brooks Adrenalin trainers
Bought Brooks trainers for my husband brilliant price and speedy delivery
2 February 2023
Unprompted review
Fraud
I have ordered on 06th of January 2023. Today 22th January 2023. I have no idea where is my Parcel and what is going on. Runkd aren’t responding to my emails. Unfortunately it’s not trustable.
Update
Today 1st of February still no any news regarding parcel
22 January 2023
Unprompted review
Reply from Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We have been contacted on January the 16th regarding the parcel not being delivered and we have promptly filed an issue with the courier in the same day.
The courier is currently carrying out their checks: once they reply us in matter we will contact you via email.
Please note that this is an investigation the courier has to make and therefore it is a process on their side which we have little to no influence on.
It may take some time before they will reply with their result, however please rest assured that we do our utmost to ensure that the problem is dealt with quickly.
Thank you for your understanding.
Kind Regards
Runkd Team
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