Rupertwood Reviews 

109
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, approachable, and responsive throughout the entire property purchasing journey. Consumers frequently highlight the professional and friendly service, noting that team members keep them thoroughly informed at every single step. Some reviewers were not happy with communication issues, mentioning occasional delays, unproactive responses, and sluggish paperwork handling. A few people also felt that initial updates could be improved to prevent unnecessary stress and confusion during complex transactions. Others noted that they sometimes had to chase the team to get clear answers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service during property purchases and sales. Consumers highlight... See more

Customer service

Customers report highly positive experiences with customer service, praising the team for being consistently... See more

Response time

Users describe positive interactions with response times, noting that teams are consistently quick to answer... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the whole process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just exchanged contracts on our first property and have used Rupertwood Solicitors as our solicitors for this purchase. They have been excellent. Very responsive to emails and calls. Kept us u... See more

Rated 5 out of 5 stars

We have recently used Rupert wood for conveyancing for the sale of our home and the purchase of our new house. Ashley, Jackie and Ellie were fantastic and supported us every step of the way. We ha... See more

Rated 5 out of 5 stars

Great when talking to clients on the phone especially at the end of the process. Very helpful and caring. Made the process easy when approaching competition via email contact. My only feedback would... See more

Rated 5 out of 5 stars

Without a doubt, the best solicitor I have used, and I have purchased a number of houses in the past. Very approachable, extremely knowledgeable and responsive, and nothing was too much trouble. The l... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Family Lawyer
  4. Lawyer
  5. Legal Services
  6. Property lawyer

Information provided by various external sources

Rupert Wood & Son is a progressive independent practice, which provides a wide range of legal services to organisations both locally and further afield.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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No history of asking for reviews

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4.7

All reviews

(109)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very attentive and efficient

Very attentive and efficient, both Michelle and Ellena kept things moving and communicated well between all parties. We exchanged and completed in record time.
Great service. Really happy.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Rupert Wood provided excellent service for my first house purchase. They were incredibly diligent and responsive throughout the entire process. Highly recommend!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Michelle, Ellena and Ellie have been nothing short of amazing, they have kept us up to date with everything, nothing was too much hassle, even if we did phone constantly. Literally took the stress out of buying a new house. We can’t thank you all amount.

Dylan and Soph

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I have used Rupert Wood on a few occasions now when moving house.
The process has always been seamless and the level of service provided is always 5* from end to end.
Both Ashley and Jackie are an asset to the company, making my house move stress free!
Thanks!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Just like to say how wonderful, supportive and professional the team at Rupertwood & Son Solicitors, especially Ashley Berry conveyancer solicitor and Jackie Storey Ashley’s secretary.. Were helping me through all the processes and challenges involved from selling my home and purchase of my new home. They were friendly, approachable and kept me updated throughout the whole process and i would not been able to do it without their invaluable input, guidance and steer.
WELL DONE ALL.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

10/10

From start to finish they were very helpful and easy to talk to. If I could rate them higher I would :)

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Michelle!

Honestly I cannot recommend Michelle & Rupert Wood enough and I will 1000% continue to recommend Michelle to anyone looking at moving house in the future. Her professionalism and communication was absolutely fantastic and I was fully aware of what was going on at each stage of the buying process. Thank you so much Michelle!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Rupert Wood & Son

Fantastic solicitors. I recently put my house on the market, Rupert Wood & Son came recommended and have been excellent, the whole way through.
Nothing is too much trouble for any of the staff. Michelle Howell, always friendly and efficient, they all seemed to appreciate how stressful selling your home can be. Thanks so much.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional services with a caring and supportive team

I have recently completed my property sale and purchase with this company which is a very stressful process for everyone when buying and selling a home, the staff remained professional at all times and worked hard to make it all happen, sometimes things seem slow and not really moving forward but everything was always communicated to me
I want to thank Jackie Storey in particular for being very understanding and supportive of my situation during this process 🙏 I don't know how I would otherwise have got through this.
(Jackie you are the kindest, caring and most supportive person I have come across in a business Thank you very much for understanding my needs and recent situation and also being a listening ear when it was needed),

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Conveyancing.

Staff very professional and responsive on returning phone calls answering questions etc.
The whole team at Rupert Wood were always helpful but special thanks to Ashley and Jackie for putting up with me.
I would instruct again and personally recommend to others who may need their services.
Thanks a million guys 🤩🤩🤩🤩🤩

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant conveyancer and solicitor!

Absolutely brilliant service! Used Rupert Wood & Son as my conveyancer for my first ever property as a FTB. Could not be more pleased with my experience - they were brilliant from the get go, fantastic communication throughout the process, answered any questions I had promptly, and am so pleased to now own my own home! Thank you Michelle and Ellena - you've been amazing and I'm so pleased to have worked with you!

Highly recommend to anyone else!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I have used Michelle for various things…

I have used Michelle for various things over the years, She has helped me buy houses and sell them and helped me with conveyancing following my divorce.

Michelle is very thorough and always has fast turn around on projects.

Highly recommend

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I can honestly say that my dealings with Michelle Howell have been nothing short of excellent. I find Michelle to be very professional and approachable and nothing was too much trouble from minor discussions to more in depth discussions.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Michelle Howell has been my solicitor…

Michelle Howell has been my solicitor since 2020, she has dealt with everything from Wills, conveyancing, legal disputes and contract law issues and I have never had so much as a cross word, everything has been dealt with promptly and professionally and I recommend her to anyone that requires legal expertise, if it's not her field she will put you in front of the best person for whatever your case may be.

9 April 2025
Unprompted review

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