Rupertwood Reviews 

109
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality of the legal services provided. Customers frequently praise the staff for being exceptionally helpful, friendly, and supportive throughout house purchases and sales. Consumers note that the team communicates clearly, answers every question with great patience, and ensures a smooth and stress-free transaction from start to finish. Some reviewers were not happy with the communication, mentioning occasional delays, poor responsiveness, and unexpected administrative mistakes. People also noted that they sometimes had to constantly chase the team for property updates or experienced avoidable stress right before completion.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service during their house purchases and property sales. Reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and proactive... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is consistently quick to answer... See more

User experience

Customers consistently note positive experiences with user experience, finding the entire process remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just exchanged contracts on our first property and have used Rupertwood Solicitors as our solicitors for this purchase. They have been excellent. Very responsive to emails and calls. Kept us u... See more

Rated 5 out of 5 stars

We have recently used Rupert wood for conveyancing for the sale of our home and the purchase of our new house. Ashley, Jackie and Ellie were fantastic and supported us every step of the way. We ha... See more

Rated 5 out of 5 stars

After having to change solicitors, these guys took us on and have giving us the best experience, they were fast and effective and answered any questions we had no matter how silly they may have seemed... See more

Rated 5 out of 5 stars

Without a doubt, the best solicitor I have used, and I have purchased a number of houses in the past. Very approachable, extremely knowledgeable and responsive, and nothing was too much trouble. The l... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Family Lawyer
  4. Lawyer
  5. Legal Services
  6. Property lawyer

Information provided by various external sources

Rupert Wood & Son is a progressive independent practice, which provides a wide range of legal services to organisations both locally and further afield.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.7

All reviews

(109)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing, experienced and Professional

We moved from another solicitor due to a complex purchase. Michelle Howell took us on, applied her time, effort and expertise, going above and beyond. We are so Thankful and pleased, despite a few legal minefields, we now own our dream home. Michelle is very personable and easy to work with. We would not hesitate to recommend Rupert Wood. We most certainly will be using them again. A Thank you too to Sana for sorting all the transfers at the end.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Buyers solicitors wasting time

This firm is our buyers solicitors and it’s been a month my solicitors/estate agents have had no updates after several e-mails. When the estate agents got through to someone today they repeated the same thing they mentioned a few weeks ago that searches will be carried out.

We are in a chain and due to these solicitors there has been an unnecessary delay because they repeat the same thing and keep delaying.

The house I am buying is way ahead in terms of process because the solicitors are active and not lazy.

Avoid at all costs

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague seriously how…

Avoid like the plague seriously how many of you know about gifting ?? Well my mother didn't or she'd be turning in her grave but she's not even their yet 6 wks later .
So my mother wrote her will me not been in it because i I didn't want to be I have my own things a picture of her would of been nice but theirs this wording gifting .
So my mother puts 3 people in charge my eldest , her friend and her solicitor but now all my mother's belongings people she doesn't know have been in her house taken all her things and she hated them .
So what was the point in the will , you have disrespectfully gone against my mums wishes so make sure this solicitor tells you about GIFTING because them horrible vultures that you don't want on your will when we finally pass can have all your things and tha5s even after you've paid your so called trustful solicitor her fee which I believe my mother paid twice to have amended.
So now all mothers items are with people she hated with a passion ....... Well done, 25 yrs she hasn't seen my brother , over 25 yrs she hasn't seen the main vultures yet you allowed my mother's items go to them by GIFTING really no point in people making wills is their just a money scam

23 October 2024
Unprompted review
Rated 1 out of 5 stars

14 weeks into trying to get a sale…

14 weeks into trying to get a sale sorted, and exchanged/completed. This firm is our buyer’s solicitor, and their service and list of excuses is unbelievable. From “I’m busy, will try and get around to it”, new IT system and can’t access files, and then they are on holidays without warning. Never available to take calls, don’t return calls, and basically beyond useless. Do not go near them if you want to buy/sell your property.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

divorce

I went to rupert wood for a divorce and got appointed david howarth and what a brilliant solicitors I couldn't fault them in anyway they did everything in there power to get me a settlement and I'm so chuffed I would recommend them to anyone going through a similar situation and a relationship break down thankyou david you was amazing.

19 April 2020
Unprompted review
Rated 1 out of 5 stars

Michael Wood and David Ahern are slippery characters...

Michael Wood and David Ahern are slippery characters and this firm of solicitors should be given a wide berth. Michael inherited the firm from his father (tough job interview!?) don't expect any contact with him on a Friday - as he'll be on the golf course. David (who's no stranger to the Solicitor's Regulation Authority "SRA") also likes an early finish on a Friday, so don't expect much work from him then. Come to think of it they're not so sharp during the week either! Whatever service you use these cowboys for you can be assured it'll be a terrible. It'll take a lot longer than you hope for, it'll be expensive (expect unexpected additional costs) There'll be surly and unapologetic and the only thing that will be consistent is their incompetence and outstanding laziness.
Take the glowing reviews shown on Google with a pinch of salt as they're likely to have been put on by the firm. They've tried already several times to have this review removed from Google reviews, but because I had such a bad service I'm going to keep posting it. Hence why I've also put the same review on Trust Pilot. Be warned anyone who has contact with this firm - they are the pits of the earth. People deserve to know the truth.

30 August 2017
Unprompted review

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