Ruroc Reviews 23,478

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality, stunning designs, and comfortable fit, often highlighting the lightweight feel and impressive airflow. Many consumers also commend the fast delivery service and the overall ease of the ordering process. The customer service team receives consistent appreciation for their helpfulness, quick responses, and effective resolution of issues. However, some customers also noted occasional issues with product quality, such as air leaks in visors or fragile components. A few people experienced difficulties with delivery, including incorrect addresses or delays, and some found the customer service to be less helpful in certain situations, particularly regarding returns or missing parts.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the helmets' stunning visual design,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the helmets' aesthetics, comfort,... See more

Customer service

Users describe positive interactions with customer service, highlighting fast, efficient, and helpful... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 2 helmets Ruby & Carbon Fiber and upon receipt was not happy with color match of Ruby to my bike, although the Ruby is beautiful. Sent it back and purchased the Eclipse model. Love the helme... See more

Rated 5 out of 5 stars

This is a visually stunning helmet ! And after riding wearing it was very impressed! Very comfortable! Fidlock I got used to very quickly ! Fitted the blue mirrored visor but look forward to the Dark... See more

Rated 5 out of 5 stars

I got in touch with their customer services regarding an issue that had occurred to my photocchromic visor that I ordered from them and I was expecting because of the bank holiday weekend maybe a few... See more

Rated 5 out of 5 stars

Easy ordering, fast shipping, and great customer service. Previously I had an Atlas 2.0 Crimson, and I just retired that one and bought the Eox 2.0 😊 Everything great! The only thing I would change i... See more


Company details

  1. #31 of 38 best companies in Motorcycle Equipment Store
  2. #13 of 16 best companies in Winter sport shop

Written by the company

In the beginning, Ruroc founders launched the world's first full-face snow-sports helmet. Today it is the globally renowned RG1-DX. Known for its signature aesthetic, extreme safety, and detachable faceguard. The full-face RG1-DX was designed to protect against sub-zero temperatures, tree-line branches, back-country rocks and park rails. The RG1-DX is no longer the only available helmet on the Ruroc roster. On February 27th 2019, Ruroc dropped the ATLAS motorcycle helmet on the world. The ATLAS helmet quickly gained popularity in the world of moto, with its instantly recognisable style and the lightweight solidity of carbon-fibre. Exactly one year later, the ATLAS 2.0 propelled the brand to the next level of industry prominence. Having listened to customer feedback about the original ATLAS; we internally restructured the ATLAS 2.0 for improved comfort and sizing accuracy, reduced wind-noise, fitted a visor locking pin, designed a tool-less and more tactile visor and fitted a range of other awesome features. In the middle of 2020, Ruroc introduced the BERSERKER streetfighter style motorcycle helmet. Off-road styling met street performance with an aggressive and aero-dynamic safety-certified carbon-fibre shell. The BERSERKER helmet has grown popular for its non-conventional and non-conforming style. Built primarily for on-road ripping, riders all over the world have worn it for a range of EPIC purposes - including snowmobile riding, ATV use and off-road moto use. Less than three months later, Ruroc launched the LITE Ski/Snowboard range. An open-face, pro-performance helmet tried and tested by some of the world’s greatest snow athletes; including Max Parrot, Tanner Hall, LJ Strenio and more. One thing is certain, the LITE helmet is a light helmet that is heavy on high-tech features. Available with the newly developed Shockwave audio ear-padding, fitted with the industry-leading Fidlock buckle and rotational-impact technology built into the helmet’s EPS structure. Combined with the wide-viewing and fogless optics of the pro-performance LITE goggles, the LITE setup is a force to be reckoned with.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

Ruroc customer care

My helmet (AT4.0 carbon) developed a fizzing buzzing whilst riding (very annoying), Ruroc customer service offered to have a look, it turned out to be the headset wires. These were replaced and I’m back in business. Thanks Meghan Daniel and the warehouse team.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

One of the most beautiful helmets out…

One of the most beautiful helmets out there , the sound system is really good , and the customer service is amazing, had an issue with one of my visors and the issue got sorted straight away, I will definitely buy another one

7 April 2026
Rated 5 out of 5 stars

I ordered a helmet

I ordered a helmet, but it fit a little too small. I was unsure of how their exchange system works, but Sean at Ruroc was quick to answer my mail, and give me the information as to how it works. Great website, and customer service!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 10/10

Meghan helped exactly as expected..great customer service,despite delivery being lost it was sorted resembly fast and im awaiting another helmet from them

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Fast delivery, had an issue with my helmet and Katie was super helpfull, super fast support with zero issues. I just let her know my problem and all I got were fast reliable solutions.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from the…

Great customer service from the company. Had a query about the shockwave Bluetooth. Received reply instantly which led to my query being resolved. Will buy from the company again without hesitation. Well done Ruroc!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I found a slight bug in the bundle…

I found a slight bug in the bundle system and they were all very understanding and helpful to make sure the problem was rectified. Katie is fantastic at what she does and I'm glad she is the one who was able to put up with me and get me and my son on our way with our new helmets. Totally happy with my experience with Ruroc every time. GIVE KATIE A RAISE! She deserves every bit of it. If I ever have another problem, which I hope I don't, I will be requesting her help again.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Katie at Ruroc was a great help

Katie at Ruroc was a great help. Missed out selecting my free visor when I ordered my new helmet yesterday, and she got it processed and added on within hours of me contacting them. Great customer response time and support. Thank you Katie big 👍

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Shipping charge are very high the…

Shipping charge are very high the customer services are poor

17 April 2026
Unprompted review
Ruroc logo

Reply from Ruroc

Hello Roch,

Thanks for your review.

We apologize you've had this experience with us.

A member of the Team has reached out to you via email.

Please reply to this so we can assist you further.

Kind Regards,
Ruroc.

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