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Russell's British Store Reviews 

802
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid delivery and the exceptional care taken with packaging, ensuring items arrive safely. Many people appreciate the excellent service, finding the ordering process easy and the product selection impressive, offering a taste of home. However, some customers occasionally reported missing or incorrect items in their orders. A few also noted minor damage to product packaging, and some experienced delays or issues with external delivery carriers. A recurring point of feedback is the inability to receive chilled or frozen goods.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and rapid... See more

Product

Customers consistently note positive experiences with product, praising the superb choice, reasonable prices,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the brilliant and... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of ordering, clear website,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent packaging that ensures... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(802)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Poor delivery

Delivery agent GLS had wrong address, eventually delivered to a drop off point that was closed for the weekend soft food items flatened and squashed totally uneatable

26 May 2026
Rated 5 out of 5 stars

Good prices, good variety and fast delivery

Very good website with a good variety of stock. Reasonable prices and clear instructions through ordering to delivery. Nice to get some home comforts in only 2 days. Used more than once and highly recommend. Will be using this service all the time :)

12 October 2025
Rated 5 out of 5 stars

Great products

Great products
Great ordering system
Fast delivery & great service again
Will definetly be ordering from them again

6 May 2026
Rated 5 out of 5 stars

Brilliant Company!

We have ordered a couple of times now. They are an excellent company!
Fast Delivery
Packaging is 10/10 - always done with care!
Really good range of UK foods - we sometimes miss our comfort snacks :)

Thank you!!

6 May 2026
Unprompted review

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