Just got myself a storage space at Safestore North at Charles St. Glasgow. From reserving the space online, *which was 50%off for first 8 weeks, to the follow up confirmation chat with Carrie, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a emergency & neded a space for my tricycle. I call them told them what I need & they suggested a parking space. The next next morning after coming back home from work i rented a parking space.... See more
Company replied
Really straight forward and supportive service. Customer service was excellent - Lucy was brilliant from the initial enquiry and throughout the process. Good storage space, in a good location, at a go... See more
Company replied
What a brilliant idea!! Having never used a storage unit and didn’t realise the benefit of having one with my move whilst I organised work to be done before moving in. I am extremely pleased with... See more
Company replied
Company details
- #25 of 31 best companies in Self storage facility
- #44 of 59 best companies in Storage facility
- #13 of 25 best companies in Warehouse
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Brittanic House, Stirling Way, WD6 2BT, BOREHAMWOOD, United Kingdom
- 02087321500
- marketing@safestore.co.uk
- www.safestore.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Safestore
Thank you, Ronel, for your wonderful feedback! We're thrilled to hear that Rolston made such a positive impression. We appreciate your support and look forward to serving you again in the future.
Amazing staff members
Divine, Aminat
and Ashley were welcoming, helpful, kind and are assets to your company. I do enjoy my visit. Thanks guys 😊
30 July 2026
Unprompted review
Reply from Safestore
Thank you, Abacus Transport, for your wonderful feedback! We're thrilled to hear that Divine, Aminat, and Ashley made your visit enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you again. 😊
My experience with safestore has been…brilliant and great value for money
My experience with safestore has been brilliant. Colin, James and Jason were very helpful and guided us through the whole procedure. Recommend Safestore Wigan as the place to use. Thanks so much
3 July 2026
Unprompted review
Reply from Safestore
Thank you, John, for your fantastic review! We're delighted to hear that Colin, James, and Jason provided such helpful service and made your experience brilliant. We truly appreciate your recommendation and look forward to serving you again at Safestore Wigan.
Brilliant store manager
I would specifically like to praise store manager Adam White who went above and beyond in excellent customer service to help me when I had trouble with the Noke app to get into the premises after hours. He stayed behind past his usual shift and is a credit to the company.
29 July 2026
Unprompted review
Reply from Safestore
Thank you, Lesley, for sharing your wonderful experience with us. We're thrilled to hear that Adam provided exceptional service and was able to assist you with the Noke app. Your kind words are greatly appreciated and will be shared with Adam and the team.
Excellent service at Safestore Southend
Excellent service at Safestore Southend from Candice who helped me find the right storage unit at the right price for a short term hold. Plenty of parking and the units are very clean. Very professional service. Would highly recommend
29 July 2026
Reply from Safestore
HI Dawn, we appreciate your positive feedback. Glad to hear that you had an excellent experience finding the right storage unit for your needs. Thank you for highlighting our clean units and professional service.
Reply from Safestore
Hi Tarana, we appreciate you sharing your feedback. Thank you.
Excellent store 👍🏽
27 July 2026
Unprompted review
Reply from Safestore
We appreciate the top rating Rolston!
Caution: Eastbourne branch
When I moved into Eastbourne branch i gave a 5 star review. The older gentleman on reception was very helpful. Fast forward 6 months, when the introductory rate was ending, i gave appropriate notice and vacated on the final day as arranged. I did multiple trips to my vehicle and two trips to the store, within 2 to 3 hours in the morning. Signed in and out both times, exchanged pleasantries with the unfamiliar bloke on reception and with another staff member outside my near empty unit, as my trolley was blocking his way. As i signed out for the final time i could see the sole receptionist was involved with a customer so being in a hurry, just left. So Safestore decided i hadn't officially ended my contract as i didn't inform reception i was done, as requested in an email sent weeks earlier (i thought they were perfectly aware of what i was doing) and the next day invoiced me for another month. Luckily i had cancelled the dd. Several appeals to their manager got nowhere and i was warned if i didn't pay the invoice within 14 days it would be sent to debt collectors. So I appealed to head office. Their regional manager Hanif quickly got back to me to say he had cancelled the invoice - so I've no beef with Safestore at all, Hanif deserves 5 stars. But this review is about Eastbourne store, and because of the unnecessary stress they caused, i won't ever be going back.
22 July 2026
Unprompted review
Reply from Safestore
Hi Christine, we have received your feedback which has been passed to the store team and regional manager for review and follow up with yourself. Kind regards.
Safestore Edgware
I had a great experience with Safestore Self Storage Edgware. From my very first visit, Navoda was incredibly helpful and professional. She took the time to show me around the facility, explained everything clearly, and helped me find the right storage option for my needs.
What really stood out was her excellent customer service. She followed up with me throughout the entire process until everything was completed, making the experience smooth and hassle-free.
The facility is clean, secure, and well maintained. I highly recommend Safestore Self Storage Edgware.
28 July 2026
Reply from Safestore
Hi Asi, we're pleased to hear about your positive experience at Safestore Edgware. It's wonderful to know that Navoda was incredibly helpful and professional, making your storage experience smooth and hassle-free. We appreciate you recommending our clean, secure, and well-maintained facility.
Great Store
Fantastic experience. Great Staff and very clean facilities.
25 July 2026
Unprompted review
Reply from Safestore
Thank you, Amit, for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and appreciated our staff and clean facilities. We look forward to welcoming you back in the future.
Reply from Safestore
Hi NC, we have received your feedback, and we have been unable to identify any customer account or experience that matches the details provided in your review. We encourage reviews to reflect actual customer interactions, so they are helpful to others considering our services. We are committed to maintaining a professional, respectful, and inclusive environment for both our customers and colleagues, and we take all genuine concerns seriously. Kind regards.
Finn was amazing from our initial…
Finn was amazing from our initial conversation to us moving in.
On the day of moving we decided to change the size of the unit and that was no problem- he didn’t time to ensure we had what we needed and the price was right.
25 July 2026
Unprompted review
Reply from Safestore
Thank you so much for your wonderful feedback, Consumer. We're delighted to hear that Finn was able to assist you smoothly from start to finish and accommodate your needs on moving day. We truly appreciate your kind words and look forward to continuing to provide excellent service.
Very friendly and helpful staff
Very friendly and helpful staff. Helped us to get the best unit for our needs, at a good price. Storage facility convenient, clean, safe and easy to use.
25 July 2026
Reply from Safestore
HI J Collins, great to hear that our team was friendly and helpful in finding the best unit for your needs at a good price. It's wonderful to know you found our facility convenient, clean, safe, and easy to use.
Excellent Experience
I found the service from both Leah and her colleague excellent. They both took time to explain everything in great detail and all options available. Nothing was too much trouble for them and would most definitely recommend.
25 July 2026
Reply from Safestore
Hi Michael, we're glad to hear that Leah and co provided excellent service and took the time to explain everything to you. We appreciate you recommending us to others.
The staff here are all helpful
The staff here are all helpful, friendly, and efficient. Rare these days!
Extra thanks to Aminat store manager!!
2 June 2026
Unprompted review
Reply from Safestore
Thank you, Ruth, for your kind words and for highlighting the efforts of our team, especially Aminat. We're delighted to hear that you found our staff helpful and efficient. We look forward to continuing to provide you with excellent service.
Bilal Khan provided outstanding…
Bilal Khan provided outstanding customer service from start to finish. He was professional, friendly, knowledgeable, and made everything simple and straightforward. He took the time to answer all my questions and ensured I had a great experience throughout. His helpful attitude and excellent communication really stood out. I highly recommend Bilal Khan to anyone looking for exceptional service.
27 July 2026
Unprompted review
Reply from Safestore
HI Nabeel, great to hear about your outstanding experience. It's wonderful to know that Bilal provided professional, friendly, and knowledgeable service, making everything simple and straightforward for you. We appreciate you recommending Bilal for exceptional service.
Reply from Safestore
Hi S Edgar, glad to hear that you had a positive experience with our team. Thanks for the top rating!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.