Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
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Review summary
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What people talk about most
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When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
Company replied
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
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Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
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Company details
- #214 of 230 best companies in Insurance agency
- #64 of 68 best companies in Car and Motor Insurance Agency
- #25 of 27 best companies in Health insurance agency
- #42 of 44 best companies in Home Insurance Agency
- #132 of 143 best companies in Tour operator
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45k reviews
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A total complicated and frustrating Saga!
I have just spent 15 minutes trying to log into a savings account that I managed to log into about a month ago.It says info wrong. I tried a rest , it took nearly 15 min more to arrive.I reset password, STILL wrong when i tried to log in.I tried ringing , no option for savings . I tried a Chat Bot It turns out there are 2 different platforms for savings and the one I thought i was on was not with that obvious bank.Why do these companies do this ? The whole process is the most confusing system and I have wasted 50 minutes of my valuable day simply trying to log on, talk to difefrent agents . Saga , you are complicating things and I am put off now ever saving with you again
29 July 2026
Unprompted review
Reply from Saga Insurance
Hi Carol,
Thank you for taking the time to leave your review.
I am sorry to hear of the difficulties you experienced trying to access your savings account. I understand how frustrating this must have been.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Reply from Saga Insurance
Hi Dave,
We're so glad to hear that you found our quote process to be quick and easy, and that you feel you received great value.
Thank you for sharing your positive experience!
Kind Regards
James
Reply from Saga Insurance
Hi Mick,
We're so glad to hear we could professionally assist you with your updated policy details.
Your positive feedback is greatly appreciated!
Kind Regards
James
Satisfactory experience
Although there was an administrative error in my documentation, Saga resolved the issue with just one phone call that took just 15 minutes from the time I commenced the call to resolution of the issue. No long wait in a queue. Very happy.
28 July 2026
Reply from Saga Insurance
Hi Jim,
We're so glad we could quickly resolve the administrative issue with your documentation.
It's wonderful to hear that our team was able to assist you efficiently and that you're very happy with the outcome.
Thank you for sharing your positive feedback!
Kind Regards
James
Travel insurance review
Very easy to complete the online application - simple tick box forms & quick and value for money quotation
27 July 2026
Reply from Saga Insurance
Hi Barry,
We're delighted to hear that you found our online application process straightforward and our quotation both quick and offering great value.
Thank you for your wonderful feedback!
Kind Regards
James
Saga answers queries professionally and…
Saga answers queries professionally and are very helpful. They provide a treatment code with no stress
27 July 2026
Reply from Saga Insurance
Good Morning,
We're so happy to hear that our team was professional and helpful in assisting you.
Providing a stress-free experience is always our goal!
Kind Regards
James
I renewed my travel insurance with Saga…
I renewed my travel insurance with Saga because they quoted me with a very competitive renewal price and they provided me with the cover that I
required.In addition they are a company with a very good reputation.
28 July 2026
Reply from Saga Insurance
Hi Phil,
We are so pleased to hear that you found our renewal price competitive and that we could provide the cover you needed.
It's wonderful to know our reputation also played a part in your decision.
Thank you for your kind words!
Kind Regards
James
Saga are really to be trusted with very…
Saga are really to be trusted with very kind personel who treat you well and are available at weekends which can be a great help for working people. There policies are clear and easy to follow and there is always somone to speak to should you need it. Recommended.
28 July 2026
Reply from Saga Insurance
Hi Melanie,
We are so pleased to hear that you trust us and find our team to be kind and helpful.
It's wonderful to know that our weekend availability is a great help for working people and that our policies are clear.
Thank you for recommending us!
Kind Regards
James
Very good renewal price
Very good renewal price, easy to set up and clearly set out policy that is easy to understand. I haven’t had to claim but my experience so far has been very good.
9 July 2026
Reply from Saga Insurance
Good Morning,
We're so glad to hear you found our renewal process easy and our policy clear.
We appreciate your positive feedback and thank you for sharing your experience!
Kind Regards
James
Saga are inept
Saga are inept. I ended up in hospital abroad & they’ve given me the runaround for 7 months. I ended up paying a large sum towards the hospital bill & there still is no sign of a refund or them settling the remainder. Requested health information has been repeatedly sent by my doctor’s surgery but they ‘haven’t received it’. I am in direct touch with the hospital who also are appalled at Saga’s ongoing stalling tactics. Please do not insure with them.
1 January 2026
Unprompted review
Reply from Saga Insurance
Hello Ms Russell,
We are sorry to hear about the difficulties you've experienced with your claim following your hospital stay abroad. We understand how frustrating it must be to face such a prolonged process.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Easy to renew
Easy to renew, although I did not accept the original quote. Once agreed, everything went well and the customer service was very good.
20 July 2026
Reply from Saga Insurance
Hi Gerard,
We're glad to hear that your renewal process was easy and that our customer service met your expectations.
Thank you for your positive feedback.
Kind Regards
James
Reply from Saga Insurance
Hi there,
We're so glad to hear that you found our services straightforward and easy to use. We appreciate your positive feedback!
Have a nice evening,
Liam :)
Saga insurance value for money
The website was easy to negotiate and the medical questionnaire straightforward
26 July 2026
Reply from Saga Insurance
Hi Gillian,
We're happy to hear that you found our website easy to use and the medical questionnaire straightforward.
We appreciate your positive feedback!
Kind Regards
James
The service is very good
The service is very good. Get to speak to someone very quickly who was able to sort everything out quickly. No hours of being passed around.
26 July 2026
Reply from Saga Insurance
Hi Linda,
We're so happy to hear that our service team was able to assist you quickly and efficiently. We truly appreciate your positive feedback, always nice to read!
Have a nice day,
Liam
Reasonably priced and fairly easy to…
Reasonably priced and fairly easy to get the cover sorted
27 July 2026
Reply from Saga Insurance
Hi Peter,
We're delighted you found our pricing reasonable and the cover process straightforward.
Thank you for your feedback!
Kind Regards
James
Reply from Saga Insurance
Hi Byron,
We're so glad to hear that you found our website easy to navigate and that the online payment process was smooth for you.
Your positive feedback is much appreciated!
Kind Regards
James
Had insurance with Saga for many years…
Had insurance with Saga for many years and it’s good value for money
1 July 2026
Reply from Saga Insurance
Hello Mrs Ashley,
We're so pleased to hear you've had a positive experience with our insurance for many years.
We appreciate your kind words!
Kind Regards
James
Reply from Saga Insurance
Hi Thomas,
We're so pleased to hear that you found the application process easy, the coverage excellent, and the price reasonable.
Your positive feedback is greatly appreciated!
Kind Regards
James
Clear and honest communication…
Clear and honest communication with the web site easy to navigate and saved me money
25 July 2026
Reply from Saga Insurance
Hi Tony,
We're so pleased to hear that you found our website easy to navigate and our communication clear and honest.
It's wonderful to know we could help you save money!
Kind Regards
James
Saga is an interesting day company to work with…
Saga was easy to use both online and via telephone.
5 July 2026
Reply from Saga Insurance
Hi Christine,
We're so happy to hear that your experience with us, both online and over the phone, was easy and convenient for you.
Thank you for sharing your positive feedback!
Kind Regards
James
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