Sam Turner & Sons Reviews 

Ordered a cast iron drain cover on Friday and arrived on Monday with standard delivery. Excellent service and product looks good too.

Bought a robot mower from Sam Turner, which turned out to be faulty - most likely a manufacturing fault. After discussing the issue and options with customer service I asked to return it for a refund. They had the mower collected at their cost and processed a full refund within a week.

I recently had an extremely disappointing experience with this company I purchased a product from them on Thursday, with the expectation of receiving it on Saturday due to paying an additional fee for fast delivery. However, the item didn't arrive until Monday, causing frustration and inconvenience.

What aggravated the situation even further was the response I received when I reached out to their customer service team. Instead of addressing the delay, they provided me with an excuse about Friday orders, despite the fact that I made my purchase on Thursday. This lack of accountability and communication is unacceptable.

I believe that it is important for companies to uphold their promises and deliver on the services they charge for. Unfortunately, this company failed to meet this standard in my case. Not only was I overcharged for fast delivery, but the delivery itself was delayed, making the extra fee pointless.

As a customer, I expect transparency, honesty, and reliable service. It's disheartening to encounter a company that disregards these expectations. I urge this company to take responsibility for their actions and rectify the situation promptly.

I hope that my review serves as a cautionary tale for other potential customers considering purchasing from this company. It is essential to carefully evaluate a company's track record and customer reviews before making a purchase, as it can save you from the frustration and inconvenience I experienced.

I sincerely hope that this company recognizes the importance of customer satisfaction and takes the necessary steps to improve their services

First and last time ordering from them

Avoid buying off them, if item arrives faulty they charge to return it

Do not buy from this company, they sell repackaged shop display lawnmowers with missing parts as new. Then they take you on a shady back and forth dance, saying they posted the part, but sent an empty envelope. After the 4 emails and 4 phone calls. They still haven't sent the missing part. My Hayter lawnmower still has a missing part, and they refuse to send it to. Instead they are playing games, delaying and waiting for the return window to close. I am really disappointed, and regret ever buying it from them. They are like a bunch of dodgy market traders looking to rip you off.

I am writing this review in light of what was said to me. I would be sent a returns form at a cost of £60 which I agreed as I had a new lawnmower turn up without the oil that’s said it is in the box to which Sam turner and sons saids we take it out upon transport and you need to buy oil. Which wasn’t said on the website so I couldn’t use the lawnmower which was only taken out of box and left inside. Now I cannot return as it’s outside of the window so now I’m stuck with a new lawn mower without any oil which I haven’t started and now I cannot return it. So I will write this review anywhere I can. Unhelpful company

I am writing this review in light of what was said to me. I would be sent a returns form at a cost of £60 which I agreed as I had a new lawnmower turn up without the oil that’s said it is in the box to which Sam turner and sons saids we take it out upon transport and you need to buy oil. Which wasn’t said on the website so I couldn’t use the lawnmower which was only taken out of box and left inside. Now I cannot return as it’s outside of the window so now I’m stuck with a new lawn mower without any oil which I haven’t started and now I cannot return it. So I will write this review anywhere I can. Unhelpful company

Ordered a Barbour jacket after noting it was about £49 less than in the store .Paid the £7.99 expedited shipping . Delivery arrived to my hotel in a few days but was too small . Contacted them immediately and was told to do an online return process to get a return label before they would send a replacement . The label was not provided immediately but was advised that my request was under review and I would be advised via email with a return label before i could proceed . After 36 hours I had no such reply so Contacted by phone again . An email was then sent with instructions but still no label !
( Note : their website stating for exchanges customer will only be charged ONE delivery fee ), The online return process was a bust . It has so many glitches and wouldn’t accept my telephone number or billing address which was irrelevant because the item
Was being shipped to my hotel . I called client services again - over 40 minutes of being on hold while a solution was sought . Essentially I was told to just go to a mailing center without a label and ship it at a higher cost than their £4.75 label 😕. I then had to place a brand new order for a jacket when they knew I was only exchanging . This meant paying another £7.99 to
Expedite the shipping , as two days had been lost trying to do a simple online exchange which could have meant free shipping within the time frame I was still in the Uk .Add to
That the return shipping cost . So in all , due to their incompetence and lack of urgency , and three to four phone calls and half a dozen emails , I was forced to spend £20.75 on unnecessary shipping costs . I normally try to shop directly with a merchant and cut out the middleman like a Amazon . But after this experience, and the ridiculous number of hoops to jump through and punitive charges I was billed as result of their imprudence , I have changed my resolve .

Ordered a birthday gift and paid for express next day delivery. 4 days later still waiting, and the parcel hasn't been passed onto the courier. Had no contact from the store to explain why.

Very impressed with speedy delivery and service. Thank you Sam Turner and Sons.

I was hesitant to place an order due to the bad reviews but thought I’ll pay via PayPal so I’ll be protected. I purchased a Barbour hat at 15.52 on Friday 22/03/24, it was delivered today 23rd by DPD I paid for regular delivery so was very happy to get it today. Great experience would recommend.

Unfortunately I would advise to avoid making a purchase from this shop. I spent over £2000 on new gardening equipment including a new mower. The mower which I believed to be faulty ( manufacture ) was arranged to be sent back. I was told that I’d be informed when the mower would be collected to which I wasn’t. The mower was then collected a couple of days after my phone call. However no one was in so I had to leave work early to meet the driver so he could collect the mower, I then made a series’s of follow up calls to check the status of my mower which were unfortunately unsuccessful! I was told several times they’d phone me back to which they did not. Finally after chasing again a chap from the workshop did phone me back and insured me the mower was in full working order. This I thought was the end of the matter and I was ensured I’d have my mower back within a few days and certainly before the end of the week. I then received an email stating my mower was out for delivery however sam turners have sent the mower to a complete wrong address. The first order and collection were both from my address so I have no idea how they’ve sent the mower back to another address. I chased them up again to inform them of the address situation to which I was informed again I would phoned back! Shock horror once again I wasn’t. So In all I’ve now been without my commercial mower for nearly 3 weeks with a embarrassing levels of communication. AVOID there are other places with similar prices and certainly better customer care!!

ordered 3 clear IR lamps for my iguana and they arrived well in time. the items were packaged securely and these were the cheapest priced bulbs.
great company and will definitely be ordering again from them indefinately

Bought a new battery mower fill kit.

The kit was advertised with the latest battery but the delivery had the older battery from 2021. They claimed it was an accident but I have my doubts. Apparently sending the correct battery out.

Spoke to Steve in horticultural machinery regarding a fuel filter. Sent a couple of photos and the correct filter was identified. As always excellent customer service.

Ordered 20l creosote on 14th Feb. Delivery arranged for 16th. Courier informed me parcel was damaged, so spoke to Sam Turner late on 16th. They arranged for a replacement, which arrived at 10.00 on Tuesday 20th.
Great service and very impressed.

Good quality items and speedy delivery
I ordered a pair of noratherm wellies and tried them out a few times before writing a review but believe me they are the best ones I’ve ever had warm in minus temperatures and feet nice and dry
I’ve even been walking in them and I’ve covered seven miles on one of the walks and they were so comfortable
I wouldn’t hesitate to buy them again

Orderd branded clothes at great discounted price. Order placed on a Saturday afternoon with standard delivery. Updates kept coming over the weekend and product arrived on Monday! Wow - great service, great communication and great priced product. What a gem!

Great prices! Will come back for sure

First time customer. Bought a jumper this week. Just been delivered. All good. No problems.