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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, describing it as unhelpful, rude, and lacking effective after-sales support. Customers frequently encountered issues with product quality, including faulty devices, manufacturing defects, and problems with warranty claims, leading to frustration when seeking repairs or replacements. However, some customers also noted positive aspects, particularly regarding product quality and innovation. Many appreciated the advanced features, display quality, and overall user experience of their devices, with some being long-term loyal users. A few others found customer support professional and helpful for specific repair needs or setup guidance.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many expressing significant... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as terrible, abysmal, and a... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant dissatisfaction with... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction. Reviewers... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing significant... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in... See more

Rated 2 out of 5 stars

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the rel... See more

Rated 3 out of 5 stars

I like my zfold 6 but can you include an extended screen time out in the next update. Unlimited would be nice, rather than limited to 10 minutes. Otherwise, the flip open for a bigger screen is goo... See more

Rated 1 out of 5 stars

Terrible customer care. Lodged a complaint more than 1 week ago and still haven't received a response. Contacted them several times and get told the same thing each time - 'it's being reviewed' Funn... See more


2.3

Poor

TrustScore 2.5 out of 5

719 reviews

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No history of asking for reviews

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2.3

All reviews

(719)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samsung Products

I have a Samsung Bottom Mount Fridge and a A33 Mobile both of which I am very happy with and if given the financial opportunity, would purchase again.

9 November 2025
Unprompted review
Rated 4 out of 5 stars

Overall good

Overall good, Korean brand, some product made in Vietnam and not china. Always have sale, keep an eye for the best deal.

4 November 2025
Unprompted review
Rated 4 out of 5 stars

The Good, The Bad and The Ugly - My Samsung Journey

This review has been left as part of a promotion by Samsung.

Having always been an Android loyalist, it was a no brainer that when HTC stopped releasing mobiles back in 2018ish that Samsung was my only option for a phone that was comparable at that time.

Thus my Samsung journey began. Since then I have upgraded my phone every 2yrs, currently running the S25 Ultra.

I have also utilised both the pro and standard version of Samsung watch. Currently researching the watch 8 series as in need of an upgrade from my current 5 series.

I have also recently purchased the Galaxy ring as a way of monitoring my health when not wearing my watch. The versatility of the ring and its waterproofing makes its a much more flexible option for myself who needs a built-in waterproofing as I often forget to engage waterlock on my watch until just at the last minute or I remove it altogether forgetting about the lock. In any event my current watch is not suitable for swimming or bathing or extended periods of submersion.

Having received the new tablet as part of my phones purchase promotion, I am unable to provide any commentary around this product having not yet set it up. However having last used a Samsung tablet in 2018, I found it to be an ideal compact version of having a laptop and oversized mobile combined into one.

If you're looking for a company that is always improving and continues to provide competitive technology Samsung is your best option.

Price and tech specs for all ages and usage abilities makes decisions even more family and user friendly.

4 November 2025
Unprompted review
Rated 3 out of 5 stars

S24Ultra and my watch a great, but can be better

My S24Ultra is a great phone, but lately sometimes it will say, "phone too hot" when I just plugged it in for charging, which is weird.

Charging my Samsung watch is becoming a drama. The cable is almost cut, and sometimes it simply won't charge, I have to keep trying till it starts.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

My second Samsung phone

My second Samsung phone. I could not be happier. Everything works, keeps updating, is robust and easy to use. I now own a Samsung TV as well. I have not had to contact Samsung about anything so cannot speak of after sales.
I have an iOS device for work and just giggle at that product. I am totally satisfied with my Samsung devices. I will not be buying any other brand.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Samsung TV, Galaxy, and Sound

“This review has been left as part of a promotion by Samsung.” Have been using Samsug products for 20 year. Love the TVs, Galaxy phones and tablets, and soundbar. Reliable quality products.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great support

This review has been left as part of a promotion by Samsung

The phone, tablet and watch I recently purchased have been great. Dealing with Samsung for resetting my Samsung account was easy and the team made it easy. Supporting apps on the Galaxy store make everything so much better.

13 September 2025
Unprompted review
Rated 4 out of 5 stars

I love samsung

I love samsung, I love the way that everything connects up so seamlessly and you only need one brand for everything in you house for it to work perfect and that is samsung

3 November 2025
Unprompted review
Rated 3 out of 5 stars

Speaker issue

After the software update. My speaker had wired sound when playing music and I gave for service. I was told it take max 3 working days, how ever it took 7 working days. A spare phone was not provided neither I was not informed to collect the phone once the phone is repaired.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

The good and bad

“This review has been left as part of a promotion by Samsung.”

The good: Purchasing from the Samsung shop is easy, fast and items delivered to your door. The products have all been phenomenal. Not one device or appliance has failed us.

The bad: customer service at the physical stores needs work. Stock and product knowledge lacking a bit.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Innovative, and Seamless, Samsung Always Delivers Quality.

I’ve been a loyal Samsung customer for years and can confidently say their products deliver exceptional quality and performance across the board. From my TV, phones, tablets, and smartwatches to my camera, every device feels thoughtfully designed, reliable, and packed with smart features that make life easier. The picture quality on the TV is crystal clear, the phones and tablets are fast and intuitive, and the Galaxy Watch keeps me organised and motivated every day.
Samsung’s ecosystem works seamlessly together, and the build quality is second to none. Their after-sales support has also been excellent, helpful, responsive, and professional every time I’ve needed assistance. A truly dependable brand that continues to innovate and set the standard for technology. Highly recommended. This review has been left as part of a promotion by Samsung.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Always helpful

Whenever I ring or email support I get help. In fact, once I emailed and got the help needed quickly but a day or two later the same feller rang to see if I understood the solution he gave.
Now that is service.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Someone keeps accessing my Samsung A54… and have bin for 2.5 years

Someone keeps accessing my Samsung A54 5G mobile phone and spent 4hours on the phone trying to get to the bottom of it. But just got passed on to another section and this whent on until I done a factory reset got new email addresses phone number changed passwords etc and that shld fix it but no 2 days later it started again and still keeps happening. But everyone tells me there is nothing wrong when I get locked out of accounts etc I'm using all the security ways to keep safe. Why does this keep happening?? I'm almost ova Samsung products never again will I buy Samsung products if you carnt fix my problem

31 October 2025
Unprompted review

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