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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, describing it as unhelpful, rude, and lacking effective after-sales support. Customers frequently encountered issues with product quality, including faulty devices, manufacturing defects, and problems with warranty claims, leading to frustration when seeking repairs or replacements. However, some customers also noted positive aspects, particularly regarding product quality and innovation. Many appreciated the advanced features, display quality, and overall user experience of their devices, with some being long-term loyal users. A few others found customer support professional and helpful for specific repair needs or setup guidance.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many expressing significant... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as terrible, abysmal, and a... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant dissatisfaction with... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction. Reviewers... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing significant... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in... See more

Rated 2 out of 5 stars

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the rel... See more

Rated 3 out of 5 stars

I like my zfold 6 but can you include an extended screen time out in the next update. Unlimited would be nice, rather than limited to 10 minutes. Otherwise, the flip open for a bigger screen is goo... See more

Rated 1 out of 5 stars

Terrible customer care. Lodged a complaint more than 1 week ago and still haven't received a response. Contacted them several times and get told the same thing each time - 'it's being reviewed' Funn... See more


2.3

Poor

TrustScore 2.5 out of 5

720 reviews

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No history of asking for reviews

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2.3

All reviews

(720)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Style and performance

I’ve been a loyal Samsung user for years, and I’m always impressed with the quality and innovation across their products. I currently use the Galaxy A34 and Galaxy S23, and the camera quality on both is simply outstanding — clear, vibrant, and perfect for capturing everyday moments. My Samsung Smart TV and fridge are also amazing additions to my home, easy to use and seamlessly connected with my other devices. Everything just works together effortlessly. I’m really happy with Samsung and wouldn’t hesitate to recommend their products to anyone looking for reliability, style, and great performance.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought few things with Samsung

I bought few things with Samsung. Zfold6, ZFlip for my wife, S90d for our TV, S11 U for myself and couple accessories and all of them were working and no hiccups. Definitely will be buying more product from Samsung.

1 November 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed customer service and support

I've been using Samsung for a long time. My phone usually lasted very long and hence I always use Samsung. Unfortunately it is not with the case after I spent extra money to purchase Galaxy S22 Ultra. I always look after my phone very well.
In September there was a software update and after the update my phone camera is not working properly.
I went to the Samsung store in the city to have the phone checked, only to be told the city store has no Technician on site. I then drove all the way to Macquarie service centre to have my phone checked.
Both stores did not provide a good customer service. It made me feel like they not happy with their job.
I was told that it will cost me $550 for the part. It is unfair that I have to pay.
I even loaded a complaint online but nothing been done too.
Overall very disappointed with Samsung services. I never had issues with many of my previous Samsung phone, but the one time I have issue, it is a disappointed experience.

11 October 2025
Unprompted review
Rated 4 out of 5 stars

Overall a great experience user…

This review has been left as part of a promotion by Samsung.” Overall a great experience user friendly been using samsung for a long time and never had an issue with the hardware or software 😀 keep doing what your doing samsung !

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This Review has been left as part of a promotion by Samsung

This Review has been left as part of a promotion by Samsung

I used to be an apple girl back in the early 2000s but one day I swapped to Samsung and found that their products were so much easier to navigate and easy to deal with if I ever had an issue it has always been delt with quickly and with no fuss or hesitation.
I really feel confident when buying Samsung products and feel they really value their customer service.
Thanks Samsung here is to many more years of great adventures with Samsung.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I love Samsung products

I love Samsung products. They are easy to use, last for ages, don't break very often and value for money. They are the only TV we have in our home.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Samsung products are amazing

Samsung products are amazing, the information inrelation to my query could not have been any better. Oh yes it could ir is Samsung, answerred my questions professionally and was very patient which is muchly appreciated and welcomed by myself.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I have a samsung s24 phone never had…

I have a samsung s24 phone never had issues about anything about the phone or service provided i think its probebly one of the best phones ive ever had always gets regular undates and never has issue downloading them i like the fact that they have there own software a bit like iphone they always promply contact me of any suspicous activity and send a message asking if it was me it saved me being hacked a couple of times with somone trying to use my info ilegaly so i give 2 thumbs up for samsung and they do send offers for new tek witch i like

1 November 2025
Unprompted review

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