Sands & Associates Reviews 3,403

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making stressful situations much easier to manage. Many people highlight the exceptional customer service, noting that the team is understanding, non-judgmental, and provides clear explanations throughout the process. The overall service is frequently described as efficient and organized, with reviewers appreciating the quick responses and the ease of navigating their financial challenges. However, some customers reported dissatisfaction with delays and a perceived lack of urgency, which led to significant financial inconvenience. A few other people also felt that the staff lacked knowledge or confidence in explaining options and that their concerns were dismissed, leading to an unprofessional experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and helpfulness... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful, understanding, and non-judgmental... See more

Service

Customers had positive experiences with service, often highlighting the quick response and professional,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their overall experience as... See more

Payment

Users describe positive interactions with payment, with many expressing relief and gratitude for the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help bu... See more

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing associates

Absolutely amazing associates!
When I felt hopeless with my situation Sandy assured me I’m not alone. I can’t say enough about this company except thank you for alleviating the amount of stress and anxiety I was having. I would recommend this company to anyone who is struggling financially.

31 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your recommendation. We understand living with debt can be challenging and that is why our staff work closely with our clients to guide them towards being debt free in a calm and supportive manner.

Rated 5 out of 5 stars

Sands was amazing

David was amazing! He is informative, reassuring, knowledgeable, kind and above all, non judgmental. Couldn’t say enough good things about my experience with Sands!

30 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. Assisting our clients with resolving their debt in a non-judgmental and reassuring manner is something we strive for.

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, polite and attentive

25 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words.

Rated 5 out of 5 stars

Carolyn was amazing

Carolyn was amazing. She explained everything clearly from the first step to the last and was very professional and understanding throughout the entire process. This is a big step for someone to take, and it can come with a lot of shame, but not once did she make me feel less than. My experience was excellent.

3 April 2026
Sands & Associates logo

Reply from Sands & Associates

We are so pleased you found our staff professional and compassionate while assisting you on your journey towards being debt free.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates for my consumer proposal. They contacted me promptly and handled my case with a high level of professionalism from start to finish. Everything was explained clearly, and the process moved forward smoothly without unnecessary delays.

Most importantly, they delivered exactly as promised, which gave me confidence and peace of mind during a stressful time. I would definitely recommend their services to anyone considering a consumer proposal.

13 February 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind review and recommendation. We are pleased to hear the process was straight forward and stress free.

Rated 5 out of 5 stars

Catherine Harris made the process as…

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help but consider her to be a blessing in my life during a very difficult time

25 March 2026
Sands & Associates logo

Reply from Sands & Associates

We are pleased to hear that our staff were able to assist and reassure you as you started your journey to being debt free.

Rated 5 out of 5 stars

This company helped me out so much with…

This company helped me out so much with my debt. Especially Omer who handled everything for me. It all went really well. He was very professional prompt in handling everything.

1 April 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind review. Our staff are available to assist clients with their financial debt situations, supporting them on the road to being debt free.

Rated 5 out of 5 stars

Great experience overall

Great experience overall! The process was smooth and everything was done in a professional manner. Thanks to Anne and her team!

31 March 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad your experience was a positive one.

Rated 5 out of 5 stars

It’s the right choice

Sands and Associates did its best and eventually provided a solution to my debt woes. 👍

31 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words. We are pleased a suitable solution was provided for you.

Rated 5 out of 5 stars

Outstanding Professionalism and Compassion - Highly Recommended Debt Solution Team

I had a very positive and outstanding experience working with for my consumer proposal in Surrey.

From the beginning, their team was professional, knowledgeable, and genuinely supportive. Estate Managers Hashan and Larisa, along with Licensed Trustee Catherine, demonstrated exceptional professionalism, compassion, and care throughout the entire process. They took the time to clearly explain every step and all available options, helping me understand the implications and feel confident in moving forward.

Communication was consistent, prompt, and transparent. Whenever I had questions, they were readily available and provided clear guidance. What stood out most was their respectful and non-judgmental approach, something that truly made a difference during what could have been a very stressful time.

They helped turn an overwhelming financial situation into a manageable and structured plan. Thanks to their guidance, I now feel confident about rebuilding my financial future.

I’m truly grateful to Hashan, Larisa, Catherine, and the entire Sands & Associates team. I highly recommend them to anyone seeking trustworthy, professional, and supportive debt solution services.

5 February 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you so much for your kind review. We are pleased our staff assisted you on your journey to resolving your debts with professionalism, kindness and compassion. Providing assistance to clients with respect and clarity is something we strive for.

Rated 5 out of 5 stars

Darlene was absolutely fantastic

Darlene was absolutely fantastic. She was patient, kind and got straight to the point. She truly went above and beyond, and there is no one else I would have wanted to help me through this process.
Impeccable service Darlene, thank you so much!

31 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you found our staff to be friendly and professional.

Rated 5 out of 5 stars

Amazing staff.

We were in over our heads with stress for so long trying to figure out how to get ahead and clear up our debt. Jagdip made a stressful situation and turned it into a positive thing for our family. He was very helpful, kind , understanding and non judgmental and made this process easy for us.

31 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. Our team works with our clients throughout the entire insolvency process to guide them towards a debt free future. We are pleased it was a positive experience for you.

Rated 5 out of 5 stars

Hannah and the Sands team were a…

Hannah and the Sands team were a pleasure to deal with. I appreciated the level of professionalism in helping me through some financial hardships. I also want to acknowledge the team was non-judgemental throughout the process and treated me with utmost respect. I’m genuinely grateful for all of their support and can now start building a brighter future for myself and family. I highly recommend!!

Thank you Hannah and Sands & Associates!!

28 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind review. Our team takes time to provide clients with the best options for their specific situation. We are pleased you found the process stress free and non-judgmental.

Rated 5 out of 5 stars

Seamless experience

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend their services. They were not only knowledge, but kind and considerate. Regina was my girl.

23 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your wonderful recommendation. We are pleased you found our team knowledgeable and that you were assisted efficiently and with kindness.

Rated 5 out of 5 stars

Dealing with Omar was absolutely…

Dealing with Omar was absolutely excellent. He was thorough with explanations and made the whole process easy and I highly recommend this company.

23 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind review and recommendation.

Rated 5 out of 5 stars

I went in very nervous and honestly…

I went in very nervous and honestly feeling bad about my situation. Anne was so friendly and non-judgmental, making the process easy. I felt happy and positive about my future.

1 March 2026
Unprompted review
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. Our staff work to provide our clients with a stress free insolvency experience.

Rated 5 out of 5 stars

My experience with Sands & Associates…

My experience with Sands & Associates was very helpful and they just made the process smooth and stress free. I would definitely recommend Sands & Associates to anyone.

24 March 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words and recommendation. We are glad you found the process stress free.

Rated 5 out of 5 stars

Rabiya Sharda was very friendly and her…

Rabiya Sharda was very friendly and her experience and knowledge of budgeting is going make me succeed. i really enjoyed her advice and look forward to my next session.
also a big shout out to Hashan. he was also pleasant to deal with and was focused on the best for me.
Cant say enough! Sands and Associates are top notch!!!

26 March 2026
Unprompted review
Sands & Associates logo

Reply from Sands & Associates

We are pleased to hear that our counseling team assisted you with creating a budget. Our team always has our clients best interests in mind.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look