Saniflo Specialists Reviews 

265
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and efficient when handling home appointments. Consumers also deeply appreciate the prompt scheduling, clear communication, and thorough advice provided regarding ongoing system maintenance and repairs. People often note that work areas are left extremely clean and tidy once the job is completely finished. Some reviewers were not happy with high pricing structures and unexpected extra costs charged for parts or visits. A few people also mentioned experiencing communication delays, poor scheduling, or unresolved problems during specific service calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the engineers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional engineers who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting both exceptional support and notable... See more

Price

Consumers find price to be negative and consistently report frustration with excessive charges and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more

Company replied

Rated 5 out of 5 stars

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice... See more

Company replied

Rated 5 out of 5 stars

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig a... See more

Company replied

Rated 5 out of 5 stars

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited pa... See more

Company replied


Company details

  1. Plumber

Written by the company

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(265)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

saniflow toilet issue

Called the team late evening, and was issued with an appointment promptly the following day. Engineer Craig attended, he was professional & polite, and fixed my saniflow toilet issue. Thank you.

17 September 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your review! We’re pleased we could arrange a prompt appointment and that Craig resolved the issue for you. - Olivia

Rated 5 out of 5 stars

Great service

Great service. Turned up on time and did a great job. Highly recommend this company. Very nice to deal with too.

8 September 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Hi Cameron, thank you for taking the time to leave such positive feedback, we really appreciate it. Happy to help if needed again!

Rated 2 out of 5 stars

Saniflo installation incomplete

We were charged £395 for a Saniflo expert to replace a Saniflo (took under 1h) but the job wasn't completed according to the instructions. We were left with the connecting pipe kinked against the macerator and when we ask head office for a rectification they said it was a separate job. So, we ended up calling another plumber to fix this otherwise the macerator motor would have burnt.
I have added a second star because the response time was really good and the engineer came promptly to the site.

1 September 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your feedback. We're sorry to hear that you were not satisfied with your recent experience, and we appreciate the opportunity to clarify a few important points.
While we respect your right to share your concerns, your review does not include all the facts surrounding the service. Prior to your booking, we clearly advised that while the Saniflo replacement would be carried out during the initial visit, any adjustments to associated pipework — if required — would fall out of the scope of that appointment and would need a further booking. This was communicated in advance, including charges, ensuring clear expectations before committing.

We made every effort to accommodate your implied urgency by a same-day appointment, with the engineer completing the agreed initial part of the installation within 3 hours of your initial enquiry. As anticipated, the existing pipework configuration required further attention, which, as was previously explained, required a follow-up appointment.

We strive to be transparent on service inclusions and what may need to be quoted separately, which I’m satisfied we did without ambiguity. Feedback is always appreciated and has been taken on board as we continue to evaluate any opportunities to adapt the clarity of our communication and processes.

Kind Regards,

The Saniflo Specialists Team

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service from both Olivia (office) and Jordan who came out first thing B/H weekend and job done in 45 minutes without any “oohs & aaghs”
Highly recommend

23 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Great to hear you had such a positive experience with us. We always strive to give great service. Thank you so much for sharing!

Rated 5 out of 5 stars

Excellent service

From the start , very approachable & excellent service, came out the same day, text us with a time slot & plumber polite, sorted our problem.thank you

21 August 2025
Unprompted review
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Reply from Saniflo Specialists

Exactly as we set out to achieve - efficient, professional and transparent service. Thank you for taking the time to share such kind words and we look forward to helping you again, if needed!

Rated 5 out of 5 stars

Very efficient and specialists at what they do

We recently moved into a property with a macerator which was in urgent need of a service. I telephoned SS and explained the situation and they couldn’t have been more helpful. They arranged for one of their engineers to visit in a couple of days. Having disconnected the unit he gave us an initial report and showed us what he had discovered and our options ie service, cleanse or renew. As we had no idea how old the unit was or whether it had actually been serviced previously, we opted for a new unit. This was installed immediately with no second visit required. The whole process took less than 2 hours. We cannot fault the engineer who was extremely knowledgeable and answered all of the questions we had politely and clearly. He was an extremely clean worker and left no mess. We were very impressed with the level of service provided and would not hesitate to use them again or recommend them to anyone else.

18 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for your kind feedback! We’re delighted you were happy with the service and installation, and we’ll be sure to pass your comments on to the engineer. We really appreciate your recommendation! - Olivia

Rated 5 out of 5 stars

Clearing a blocked Saniflo toilet

Peter successfully cleared our blocked Saniflo toilet unit. He arrived within the 2 hour time slot and sent a message 15mins beforehand. Peter was professional in his work, gave good advice and sanitised the area once he’d finished. I would highly recommend him.

19 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your lovely review! We’re so pleased Peter was able to help and that you were happy with his work. Your recommendation means a lot to us! - Olivia

Rated 5 out of 5 stars

Great experience with the Saniflo team

Great experience with the Saniflo team and the plumber, Peter was excellent. He took the time to explain the issue and how to maintain our unit moving forward. Clean and tidy also. Many thanks!

14 August 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind feedback! We’re glad Peter provided great service and advice, and we’ll be sure to pass on your thanks to him. - Olivia

Rated 5 out of 5 stars

Same day service

Same day service, timely, informative and great customer service on phone and onsite. Would recommend

11 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind words! We’re so pleased you found our service prompt, informative, and friendly. - Olivia

Rated 5 out of 5 stars

Really good job

Really good job. Very impressed with Craig who was very professional.

8 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you! We’re glad to hear Craig made such a great impression with his professionalism. - Olivia

Rated 5 out of 5 stars

Great, quick service!

Jordan arrived promptly to fix our macerator. He quickly identified the problem and removed what had blocked the mechanism.
He was very informative and answered all our questions as we have no previous experience of macerators.
I would happily recommend Saniflo Specialists to other householders.

4 August 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the great feedback! We're so glad Jordan was able to sort the issue and provide helpful advice. We'll be sure to pass on your kind words to him! - Olivia

Rated 5 out of 5 stars

Great job Jordan!

The plumber, Jordan, was on time and finished the job without any fuss. He was efficient, polite and knowledgeable. Did a great job and cleaned up afterwards.

23 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks for the great feedback! Glad to hear Jordan did a great job—I'll be sure to pass this on to him. - Olivia

Rated 5 out of 5 stars

Very happy with the service from this…

Very happy with the service from this company. Jordan was able to come the next day and although there was no issue with the sanivite he identified the leak coming from elsewhere.
I found the receptionist Olivia and Jordan the engineer to be friendly and professional. Great experience all round.

23 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks so much for the kind words! We're glad Jordan could help and that you had a great experience with both him and Olivia. - Pete

Rated 5 out of 5 stars

Brilliant

Brilliant, prompt service from Olivia and Ethan

17 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind feedback! - Olivia

Rated 5 out of 5 stars

Saniflo

The saniflo flow engineer called today, he was very efficient and helpful, I would highly recommend this company,

16 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the 5 star review! - Olivia

Rated 5 out of 5 stars

Super star Jordan visited us due to our…

Super star Jordan visited us due to our toilet hose popping off (water everywhere). Saniflo were super efficient with communications and scheduling! Lovely character Jordan had a lovely can do attitude, nothing an issue, polite, hard working and friendly. Was a pleasure cant fault. Thank you! Five stars from us.

8 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks so much for the great review! We're glad Jordan was able to help and made such a positive impression. We'll be sure to pass on your kind words – much appreciated! - Olivia

Rated 5 out of 5 stars

Very high level of service from beginning to end.…

Receptionist Olivia was very efficient clear and responsive in setting up the appointment. The accuracy of the appointment time was better than expected.
Paul the engineer did a very good job. He was knowledgeable, polite and had good communication skills fully explaining what he was doing. Completed the installation in an hour. Was very tidy and cleaned up any mess.
Overall a very good experience.

3 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the kind feedback! We're glad we provided a smooth, professional experience. Much appreciated! - Olivia

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Engineer arrive on time completed his job and tidied up after the work was done.

2 July 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you! We're delighted to hear everything went smoothly from start to finish. Appreciate your feedback! - Olivia

Rated 5 out of 5 stars

Great service

Great service. We had a broken macerator in one of our flats, Andy came out the same day and we had a new one fitted the next day. We did have to pay a deposit for the new macerator but I have no problem with that as we are new customers.

26 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you! - Olivia

Rated 5 out of 5 stars

Excellent service in…

Excellent service on the phone and in person. Very personable knowledgeable polite young man, who explained the problem and how he had sorted out. Bathroom left very clean

25 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind words! We're happy to hear you had a great experience both on the phone and in person. We'll be sure to pass on your feedback to our team! - Olivia

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