Saniflo Specialists Reviews 

266
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and efficient when handling home appointments. Consumers also deeply appreciate the prompt scheduling, clear communication, and thorough advice provided regarding ongoing system maintenance and repairs. People often note that work areas are left extremely clean and tidy once the job is completely finished. Some reviewers were not happy with high pricing structures and unexpected extra costs charged for parts or visits. A few people also mentioned experiencing communication delays, poor scheduling, or unresolved problems during specific service calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the engineers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional engineers who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting both exceptional support and notable... See more

Price

Consumers find price to be negative and consistently report frustration with excessive charges and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more

Company replied

Rated 5 out of 5 stars

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice... See more

Company replied

Rated 5 out of 5 stars

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig a... See more

Company replied

Rated 5 out of 5 stars

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited pa... See more

Company replied


Company details

  1. Plumber

Written by the company

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(266)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service in…

Excellent service on the phone and in person. Very personable knowledgeable polite young man, who explained the problem and how he had sorted out. Bathroom left very clean

25 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind words! We're happy to hear you had a great experience both on the phone and in person. We'll be sure to pass on your feedback to our team! - Olivia

Rated 5 out of 5 stars

Great service from start to finish.

Had a problem on Saturday morning. Left a message on the answering service and was contacted by text same day with an offer of an appointment today. Kept me updated throughout.
Engineer Craig was totally respectful of our property. He pinpointed the problem, showed me what it was and what needed to be done and then talked through all my options. Craig left the bathroom clean and tidy - he’s a credit to the company.

10 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the great feedback! We're glad we could respond quickly and that Craig provided a professional service. - Olivia

Rated 5 out of 5 stars

Great communication and service .Ethan…

Great communication and service .Ethan who came to fix toilet was professional and polite .Explained everything he was going to do .Highly recommend keep up the good work.

10 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the great feedback, we will pass your comments on to Ethan! - Olivia

Rated 5 out of 5 stars

Brilliant service

Craig came to service the macerator and install a syphon for the unit. He was very diligent and explained everything about the unit and did a fabulous job. We would recommend saniflospecialists for all saniflo requirements.

10 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the 5 star review. We really appreciate it! - Olivia

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Booking was very efficient and the engineer was on site within 24. He was really friendly and fixed the problem straight away.

9 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your feedback, we are glad you had a great experience. - Olivia

Rated 5 out of 5 stars

Brilliant Service...

From contacting Olivia yesterday, Craig arrived this morning within an hours time slot. He was polite, knowledgeable and explained the problems of my 20yr old macerator. I agreed for him to replace it, fortunately he had one in his van.
Craig completed the work in a timely and efficient manner with no disruption or mess in my bathroom.
I would definitely recommend this company.

3 June 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for the great feedback. We will pass your comments onto Craig & Olivia! - Pete

Rated 5 out of 5 stars

Ethan provided a professional…

Ethan provided a professional repairing service today . He is polite and on time. He let me know what is the problem of my toilet . I highly appreciate this polite staff and his service.
In addition, the coordinatior Olivia responded my urgent calling quickly. In the communication process. She gave me felt this company is helpful and trustful .
I recommend anyone who need to fix their macerator type toilets . Let’s contact them.

30 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for your kind words! We’re glad Ethan and Olivia could assist you promptly and professionally. We truly appreciate your recommendation! - Pete

Rated 5 out of 5 stars

Ethan was brilliant

Ethan was brilliant. Efficient and explained everything . Installed new unit with minimum disruption. Couldn’t be more pleased!

27 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the lovely feedback! We're thrilled to hear you're pleased with Ethan's work and the smooth installation. - Olivia

Rated 5 out of 5 stars

Fantastic experience, would recommend

I can’t fault my experience at all, fantastic from start to finish. My initial contact was with Olivia who was super helpful, understood exactly what I was explaining regarding the issues we were having. The call out was quick and I was informed along the way via texts the day before and an hour before the engineers arrival.
Craig was great, spent time working out what the problem was and showed me so I understood what was going wrong and what needed to be done.
Polite, knowledgeable, professional and you wouldn’t have known he had been here as everything was cleared and clean before he left. What a great experience!

19 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

We're so glad Olivia and Craig were able to provide a smooth, professional, and helpful experience from start to finish. We really appreciate your kind words! - Pete








Rated 5 out of 5 stars

Excellent Service

Ethan did an amazing job. Friendly, on time. Very informative, a credit to your company. Resolved the issue very quickly and also very good advice given, in order to maintain the system. Communication between the business by Olivia was great. Informed every step of the way. Can't fault the service I received. Amazing, keep up the good work. Everything fixed within the hour.

9 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for the wonderful feedback! We’re thrilled to hear Ethan and Olivia provided such great service. Much appreciated!

Rated 5 out of 5 stars

Well organised and competent

This company is so well organised and helpful. They are able to provide services quickly and provide a good short window for appointments so that you’re not waiting in for a whole day. The engineer that visited me was competent, friendly and helpful and was able to provide advice for the care of the macerater. Thank you

9 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for your kind words! We're glad you had a great experience and that our engineer was able to help—your feedback means a lot! - Olivia

Rated 5 out of 5 stars

Rang yesterday regarding a macerator…

Rang yesterday regarding a macerator repair and had an appointment at 9am today. Problem rectified, prompt, friendly and knowledgeable. Would definitely recommend. Can now use the downstairs toilet again

9 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the lovely review! We're so pleased we could help quickly and get your toilet back in action—really appreciate the recommendation! - Olivia

Rated 5 out of 5 stars

Great service.

Great service.

Turned up on time with plenty of notice, got the job done quickly and left no mess, can’t really ask for more.

6 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks for the great feedback! We’re glad everything went smoothly. - Olivia

Rated 5 out of 5 stars

Friendly and Professional Service

Friendly, prompt service from my initial enquiry to the completed repair of my Saniflo toilet. The engineer, Jordan Hughes, arrived on time, diagnosed the problem, replaced the faulty parts and left the toilet clean and tidy. All at a reasonable cost too.

2 May 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind review! We're glad Jordan provided prompt and professional service—much appreciated! - Olivia

Rated 5 out of 5 stars

Professional and reliable

Our Saniflo unit in a downstairs toilet was constantly flushing and whirring so called out the Saniflo Specialists. The problem was resolved quickly, the system cleaned and toilet re-plumbed with minimum disruption. The plumber was very professional and answered any questions we had about keeping the system problem free. We decided to take out macerator cover (there was no hard sell!) for future peace of mind. Can highly recommend.

14 April 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the great feedback! We're glad we could resolve the issue quickly and that you were happy with the service. We really appreciate the recommendation! - Olivia

Rated 5 out of 5 stars

Ethan to the rescue!

Ethan came to help with a leak we had in our Sani Flo system and he was fantastic. Very professionally, knowledgeable and very speedy.

Everything was fixed super quick, and was no trouble at all for Ethan. Thanks for helping us and for doing a great job.

23 April 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the kind words! We're so pleased to hear Ethan was able to help quickly and professionally—I'll be sure to pass on your lovely feedback to him. - Olivia

Rated 5 out of 5 stars

Excellent trustworthy service

Polite personable service from booking through to completion.
Jordan the engineer was friendly and efficient and left everything clean and tidy. He was also very informative.
This is the second time we have used this company and won't hesitate to use them again

17 April 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your continued trust in us! We're glad to hear Jordan provided such a positive experience. We look forward to helping you again in the future! - Olivia

Rated 5 out of 5 stars

Brilliant service

Brilliant service, engineer Ethan great guy, thankyou so much for a perfect job done. Highly recommend too.

17 April 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for the kind words! We're thrilled you were happy with the service. - Olivia

Rated 5 out of 5 stars

Excellent service

Excellent service! With us within a couple of hours of our phone call. Very friendly, helpful, skilled and efficient engineer.

16 April 2025
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks so much! We're glad we could help quickly and that you were happy with the service. We'll pass your kind words on to the engineer! - Olivia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look